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Why do you take the money, refund it, and then take it again? You have done this to our last 3 orders. It's weird.

asked by Dan S. on 12/18/20

1 Answer

Hi Dan - what you're seeing is the pre-authorization hold being taken and released so we can actually take the payment upon shipping out. On a regular credit card this is pretty invisible (a pending payment becomes an actual charge), but because the only way to apply a pre-authorized hold of funds on a credit-debit is to have the processor remove them from the bank balance and hold them between your account and Clearly's, it looks more like a charge, refund, charge. In either case, Clearly only receives the funds the one time once the order ships out!

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