Clearly

Placed an order for two boxes of contacts upon checkout it states assembly time is one day, it has been about 24 hours now and my order has yet to be shipped, called to ask what's going on and they have informed me assembly time is actually 3-5 business days. I find this extremely deceiving and wrong, they have offered to "try" to waive the express shipping I paid for as I will not be receiving them in the guaranteed time frame I was expecting, very disappointed.

Ordering and delivery went smoothly... but TWO of my monthly contacts ripped within days of opening them. One actually broke into 2 pieces while wearing it and I spent 30 uncomfortable minutes trying to fish out the piece that was lodged in my eye socket. Days later, another one ripped. I also remember this happening at Christmas time with this same brand (contact breaking into 2 pieces in my eye) but I thought it was a one-off thing. Now I am sure this is a brand thing and will be looking at buying a different brand. I still confident that Clearly provides a good service but I am very dissatisfied with the actual product.

Received my contact lenses quickly. However, there is something off with the lenses, so my vision is not very good. While it has been some time since I have ordered from Clearly, the prescription and lens brand/type that I use has not changed in years. Therefore, I am unsure why these pairs are not working very well.

I ordered my glasses and got them within 7 days. No complaints there, however the day I received my glasses, clearly took more money from my credit card. The exact same amount as I had paid a week prior. And customer service tells me it's a bank problem not their problem? I called looking for a simple refund and it's been made difficult. There was absolutely no reason to take additional funds when i had already received the glasses.

Horrible product. Not one but both of my glasses fell apart. I had to buy a new pair of readers for some reason. The distance glasses fell apart during a drivers exam! I had to get someone to pick up a 56 foot long bus. I was there for over an hour blocking traffic. I failed btw. What a terrible product. Absolute garbage! Save your money go elsewhere!

I love the look, price, and extra-thin lenses of both pairs I bought. Too bad the screws and nuts on one pair were loose upon receipt, like other customers have reported. The reply from customer service, when I asked them to send me a screwdriver and wrench (wholesale cost maybe $2 plus $1 postage), was to pay an optician to repair them. Not great.
The spoon of sugar offered with this bitter medicine was a small credit toward another pair of glasses, but only good for 90 days! No thank you.

The website was decent to work with and it was great being able to "try on" glasses before buying. The lenses were excellent! Being a little concerned at whether or not I calculated the distance between my eyes appropriately, they turned out spot on! :) I don't love the frames I chose… sadly looked better on my online face than my actual real life face, which is why I rated with a four rather than five stars, but none the less, I have two pair that give me the sight I need to function daily and be able to drive at night. Very happy with the service and the timeliness of arrival. I would definitely use this service again.

I'm very glad I purchased my daughter's eye glasses from Clearly. I checked out prices in local stores and it was extremely expensive, even with their phony discount sales. I worked in Asia for a number of years and know the cost of eyewear. There is no reason to pay such marked up prices. The eye glasses I purchased from Clearly was of good quality and at a reasonable price. Ordering was easy, shipping was fast and the presentation on arrival was excellent. I would highly recommend others to purchase their eyewear from Clearly. Don't bother with the over priced retail stores.

I've been ordering contacts from Clearly for years but this was the first time I ordered glasses and I'm very pleased with order. What is received was close to my expectation and great quality for the price.

After some initial problems with warranty, Clearly quickly rectified the problem and came through with the same excellent customer service that I have experienced from them throughout the years. I will remain a loyal customer and recommend to friends and family based on the customer service alone. The supervisor that contacted me was eager to help, and I could tell she genuinely wants the customers to be satisfied.

Thanks Clearly, this kind of service is exemplary!

I ordered my eyeglasses last year with added C shield, which was supposed to keep my eyeglasses clean for a longer time and make it easier for me to clean them. But I can say it was waste of money since it is impossible to clean it. I kept cleaning them every 20 minutes or half an hour. I had to go out and buy another pair from a local optician's office.

Bought a pair of premium Ray Ban prescription sun glasses with a blue mirror tint on marble frames and they look amazing. All my colleagues at work are jealous! Slight billing issue with insurance was resolved quickly by Benedicte and I'm a happy customer who has been buying glasses from Clearly for over 10 years. Why go to a store when you get this type of service from the couch? Thanks Benedicte!