• Cravetv.ca

Cravetv.ca

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Overview

Cravetv.ca has a rating of 1.09 stars from 441 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Cravetv.ca most frequently mention customer service, credit card, and bell media problems. Cravetv.ca ranks 368th among TV Shows sites.

  • Service
    88
  • Value
    90
  • Shipping
    34
  • Returns
    50
  • Quality
    91
Positive reviews (last 12 months): 2.6%
Positive
1
Neutral
0
Negative
37
19
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I cancelled AGAIN online, and contacted customer service.
How would you rate Cravetv.ca?
Top Positive Review

“Great Customer Service”

Edina M.
5/14/23

Just wanted to note my sincere appreciation to the customer service department for their help. The person who assisted me was very kind and professional (issue was also resolved). I'm new with the app so I can't comment too much on that….yet.

Top Critical Review

“Terrible streaming service”

C. B.
2/20/24

I subscribed to Crave and cancelled my subscription the next day. I purchased the $9.99 package with ads but the ads literally cut in right in mid-sentence and are 50x louder than the show. Very annoying to say the least. I assume that it's Crave's way of getting you to pay more for their ad-less subscription but no thank you. I pay $5.99 for Netflix with ads but you may not see one the entire show and if you do it may be a couple 45 min in, and certainly not when someone's in the middle of a sentence! Crave TV is a joke.

Reviews (441)

Rating

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Reviews that mention popular keywords

customer service (76)
Thumbnail of user julienbarnett08
1 review
0 helpful votes
March 10th, 2024

The absolute worst streaming service! Don't waste your money. There's some solid shows that I enjoy, but ever since they jacked up their prices by 100% and added commercials it has gone to absolute s*it.

They advertise it's "$9.99/ month," but they have mandatory commercials at this price point and the ads won't even load. Everytime I watch a show on here it freezes and I have to restart the app... Three times PER EPISODE. It's such a joke. Save your money.

You're welcome.

Products used:
Streaming service

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Value
Shipping
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Thumbnail of user heatherc228
1 review
5 helpful votes
October 22nd, 2018

I can now pause, play, and access closed captions easily. Did Crave do a recent upgrade in October 2018? I was so close to cancelling my subscription despite the high quality shows, now I am a devoted customer. Thanks Crave for the impeccable improvements. Keep it up and you will give netflix a run for their money.

Thumbnail of user c.b11
2 reviews
0 helpful votes
February 20th, 2024

I subscribed to Crave and cancelled my subscription the next day. I purchased the $9.99 package with ads but the ads literally cut in right in mid-sentence and are 50x louder than the show. Very annoying to say the least. I assume that it's Crave's way of getting you to pay more for their ad-less subscription but no thank you. I pay $5.99 for Netflix with ads but you may not see one the entire show and if you do it may be a couple 45 min in, and certainly not when someone's in the middle of a sentence! Crave TV is a joke.

Thumbnail of user stephaniebiddulph
1 review
2 helpful votes
November 16th, 2023

I've had Crave for the last year, but this month I paid and, apparently, have paid to watch more ads than TV.
I had over 10 minutes of ads in a 20 minute show-- it's insane.

Why they charge me to watch more ads than content, I don't know, but I'll be switching to Netflix, Amazon Prime, Disney+, or one of the other dozen streaming services that doesn't show you 4 minutes of ads at the 5,10, & 15 minute marks in one half hour block...
I genuinely feel scammed.

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Thumbnail of user coryk137
1 review
0 helpful votes
January 30th, 2024

Crave is by far the worst streaming service. It lists tons of crap, unwatchable shows, and it won't let me hide anything offensive, which with Crave is 70% of what they offer.

Their menu is terrible to navigate. If you go over to another menu in a different area and then move up on the screen and accidentally go to the top, you lose your place where you were searching, and have to spend 10 minutes getting back to where you were.

But my Lord do they fill your screen with hundreds of things I'm never going to watch, without letting you highlight things you like so they can show similar things. And how can it be so hard to show me previously viewed stuff? Try to find superhero movies, and they're not listed anywhere that I can find. Is there a single redeeming quality outside of if you like lewd and crude stuff? Where is their offer of family, wholesome entertainment?

Products used:
Streaming Service

Thumbnail of user shanski001
1 review
0 helpful votes
May 14th, 2023

Just wanted to note my sincere appreciation to the customer service department for their help. The person who assisted me was very kind and professional (issue was also resolved). I'm new with the app so I can't comment too much on that….yet.

Thumbnail of user darrenw229
1 review
2 helpful votes
March 6th, 2022

I have been using Crave since back when it was Movie Central. Crave has really gone down hill and I will most likely have no choice but to have them removed from my provider. Pricing is way to expensive for this kind of quality. Hollywood Suite is a very good alternative which I spend more time on than Crave. Sorry Crave you have really let me down.

Tip for consumers:
CRAVE has really gone down hill, try Hollywood Suite if you live in Canada.

Products used:
HD BOX. HIGH SPEED INTERNET & LANDLINE through my provider

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Value
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Thumbnail of user maryp455
1 review
6 helpful votes
December 18th, 2018

I love CraveTV, lots of cool shows, but please stop making me sign in every second time I try to access it from the same device!

Thumbnail of user trevork260
1 review
0 helpful votes
February 28th, 2024

I tried Crave years go to watch an old Canadian show Corner Gas but Crave is so over the top WOKE with it's agenda on LGBT, feminist, gender theory, race theory... that i had to unsubscribe immediately! Horrible! Every show it suggests is LGBT or drag queen...

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Thumbnail of user stevef1623
1 review
0 helpful votes
March 7th, 2024

We cancelled our Crave subscription the day the renewal was due. They charged us for the full year and now say that it's their policy to not to offer refunds. We are out $230. We then asked if our subscription could be activated again. No luck. So they basically stole $230 from us.

Thumbnail of user ericb2937
1 review
0 helpful votes
February 16th, 2024

Was paying 20 dollars per month for a subscription and when I tried to change to the 9.99 version, none of my payments were accepted (neither debit or Mastercard). Very disappointing and when I contacted customer service he was unable to help.

Service
Value
Thumbnail of user kennym249
1 review
0 helpful votes
January 24th, 2024

Roku free TV
And tubi free are both way better.
Horrible awful crap
Worst of the worst
Never ever ever again waste of money
Such a simple concept but can't figure it out

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Value
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Thumbnail of user dw791
1 review
0 helpful votes
February 18th, 2024

The content is good, but it's frustrating to use. When you are watching an English program in Canada, it will automatically switch the French when the next episode starts. #frustrating

Tip for consumers:
No

Products used:
Crave TV

Service
Value
Quality
Thumbnail of user melissamathieson86
1 review
0 helpful votes
January 19th, 2024

Slow. Non logical. Captions not on ever episode. Pause unpause ridiculously slow. Expensive.
Horrible company horrible app

Thumbnail of user zeybans
1 review
1 helpful vote
October 20th, 2023

We subscribed to the Crave without using the free trial. Unfortunately we became quite disappointed with how slow it is. The resolution quality of the series are low. The subtitles do not match the dialogues and the caption turns of randomly through out watching several times. We used the online chat and raised the issue and asked for refund after 24 hours of subscription. They were not helpful at all and they did not refund.
I would never suggest the Crave to anyone.

Service
Value
Quality
Thumbnail of user jacquieh35
1 review
0 helpful votes
January 9th, 2024

Went to buy CRAVE yesterday. I took out basic. But apparently the basic service DOES NOT WORK ON MY TV however if i buy the PREMIUM sevice at double the cost ~ suddenly it DOES work on my tv. So they are out and out conning you. HOW can a service not work if you pay the low cost but suddenly work if you can come up with the premium cost? THAT is bribery and illegal,... They are forcing you to take out the premium sevice. My tv didn't change just thir underhanded marketing.

Tip for consumers:
i think this technique of marketing is very underhanded

Products used:
None - I refuse to be fooled into buying the premium sevice

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Value
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Thumbnail of user niloufarb1
1 review
2 helpful votes
October 17th, 2023
Verified purchase

I've had problem with Crave StarZ for along time and after alot of time spending calling and chatting, still nothing! And they only refund $5 for StarZ option event hough I told them I only watch Starz shows!
Also I should mention that 4 ads coming every 5minues! Unbelievable! You pay alot and you get technical problem, video play errors and a alot of ads! It's frustrating!
The only reason I kept it is becuase my favorite series is available only in Crave.

Service
Value
Thumbnail of user er322
1 review
1 helpful vote
December 7th, 2023

This is by far the worst streaming service I've ever used. The playback is CONSTANTLY buffering. So you will be watching something, someone starts a sentence and then the screen freezes and you have to wait for the playback to sort itself out before you hear the rest of the sentence. Multiply this by an hour long tv show or a 2-hour movie and you'd go insane. Furthermore, I even have my settings set for the "Data Saver" option (thinking this might help) but no, it still buffers every 30 seconds and you're sitting watching a frozen screen before you finally give up and turn it off. And this is all before I mention the ads. I get that they have tiers now to try to force you to purchase a non-ad subscription but it has done the opposite to me because I have cancelled my membership altogether. I don't have the time or patience for a stream that constantly glitches and I refuse to pay double to use a less-than-mediocre service. The only thing I can say is that the customer service does reply promptly to you if you contact them. However, they did nothing to help my issue. They simply keep asking you questions about your devices and internet connection over and over (as if to try to make it a problem with your own device or connection when it is clearly nothing to do with you, seeing as I have no problems with any other streaming service I have used) I certainly do not recommend Crave to anyone as of the way it stands today.

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Thumbnail of user andyn213
1 review
0 helpful votes
August 29th, 2023

I bought the download subscription and there are literally zero downloadable titles. I contacted Crave several weeks ago about this and they have not replied. Very limited movies & shows, most of them are old and unpopular and badly rated movies. Do not recommend. For Dragrace in Canada; incomplete (no untucked so half of the show doesn't make sense, most of the franchise shows are missing). It's cheaper to get Wow and/or OutTv.

Tip for consumers:
There is no option for 1 person, 1 device and downloads - they should be more inclusive to people who do not have friends or family and not rip them off and make them pay for people who will never use it

Products used:
Most expensive subscription for multiple devices and download

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Value
Shipping
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Thumbnail of user fuckoffy
1 review
0 helpful votes
December 6th, 2023

Worst audio of ANY streaming service. Terrible selection. NO OPTION TO FILTER THE CRAP I WILL NEVER WATCH from the "Recommended for me" I dont watch WOKE tripe, yet they constantly show is as something they think I want to watch. Either their algorythms don't work, or they are trying to shove WOKE down my throat harder than a pedophile on a school bus.

Products used:
None

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Value
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Thumbnail of user martinc820
2 reviews
4 helpful votes
August 14th, 2023

Après plusieurs tentatives de connexion à mon compte, incapable d'accéder à mon profil. Pourtant j'ai un abonnement de 6 mois donc ce n'est ça le problème. Je tente de téléphoner. Apoel #1 le 14 août et après 50 minutes d'attente, la ligne se coupe. Bravo champion! Appel #2 fait immédiatement et la patience a eu raison de moi après un autre 50 min. Franchement Bell... plus jamais. Sans compter des bugs constants en regardant des séries. Je retourne chez Netflix.

Products used:
Tv service

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Value
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Quality
Thumbnail of user rock.larente
1 review
1 helpful vote
December 2nd, 2023

I read reviews and didn't listen, well I guess I have no one to blame but myself, just like every other bell product you get lots of unintelligible b.s. On the phone and redirected to another 3rd party billing fiasco, and have to wait while ma bell sits on your money making interest, DO NOT SUBSCRIBE, I'm still waiting for my refund, they don't care much for pensioners on a budget, they may as well walked in my home and stole money from me, I would have preferred that, because at least I could take care of it my way S.O.Bsnow I need to wait for some moron to investigate my claim,.can they postpone Christmas for 7 to 9 friggin days, I'm sure they could if they were in charge, but you would have to pay extra, and phone someone from India,Ok I'm done,but don't ever think or recommend crave to anyone, they suck,merry Christmas crave

Products used:
Service

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Thumbnail of user rafaelc317
1 review
2 helpful votes
June 18th, 2023

It's impossible to watch any show on Crave because it keeps buffering quite often. I called Crave customer service many times but they keep saying that someone will call back in 48hours. I also have Netflix and Prime tv and never had any problem with them. Im cancelling Crave :(

Service
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Quality
Thumbnail of user zacb27
1 review
13 helpful votes
March 21st, 2021
Verified purchase

Crave tv is perhaps the weakest streaming service available In 2021, for the price of most other premium streaming services you get next to nothing, proper HBO content and most of the good movies are hidden behind a secondary pay wall. I briefly subscribed. Will never make the same mistake again. Wish I could get my 10 bucks back. I'll pay for a kick in the testicles before I'll ever subscribe to this garbage again. Shame on you HBO and Crave. Why would anyone pay for this? Stream it online

Tip for consumers:
Just don’t

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Thumbnail of user angelinaj74
1 review
1 helpful vote
October 21st, 2023

If there is a -1 star review I would give it. WAY too many commercials, and lags out like 10,000 times while you're watching a tv show. And it's clear that it's a scam in order for you to pay more on "prime crave tv" subscription, which is a subscription on top of the subscription that apparently doesn't give you commercials. Like what a joke sorry people don't want to pay for $#*!, And it's almost the same tv selection as Netflix which is GARBAGE so why would anyone pay for this? I'll tell you what Canadians want, actual good tv shows and movies, and movies and tv shows that doesn't push that "new agenda" bull$#*! which nobody wants to follow.

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About the business

Created for TV lovers and devoted to television, CraveTV is Canada's premium TV streaming service, providing the most robust lineup of superior television content in the country. From TV's most-acclaimed dramas and beloved comedies to documentaries, mu...

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