website thubmnail of Cravetv.ca
How would you rate Cravetv.ca?
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Canada
2 reviews
6 helpful votes
Follow No C.
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The app we had was not user friendly
Took a tech call even for set up
Cancellation did not take place and we where charged. Customer service defaulted to terms and conditions' no refunds
You can live without this

Date of experience: January 18, 2020
Canada
1 review
0 helpful votes
Follow Edina M.
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Just wanted to note my sincere appreciation to the customer service department for their help. The person who assisted me was very kind and professional (issue was also resolved). I'm new with the app so I can't comment too much on that….yet.

Date of experience: May 12, 2023
Canada
1 review
1 helpful vote
Follow Jennifer B.
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The site has a lot of good shows and movies that I quite enjoy, which is why I keep coming back (especially when friends was removed from netflix) However, the site itself is probably the worse streaming site I've ever used. Very buggy, your watch list hardly shows up and if it does, it sometimes makes you lose the episode you were on and puts you back to season 1 - episode 1.
Search bar itself doesn't always work either.
Definitely not worth the price, regardless of the shows.

Date of experience: March 10, 2022
Canada
1 review
6 helpful votes
Follow Jess R.
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Not worth it
April 11, 2018

There isn't much of a variety. I watched two shows during my "free" month until one of the shows were removed off the streaming site. The customer service is awful. Gave me a free month trial only to find out they would charge me the month after and refused to return my money back but offered another free month to make up for it. Half the time I'm using the streaming platform, my show will either not load or show a blank black screen. Would personally not recommend.

Date of experience: April 11, 2018
Canada
1 review
6 helpful votes
Follow harry k.
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It would be worth if if the price was not going up... this just the start of pricing creep... everyone needs to cancel accounts and make them stop... we all know how these big companies do things... they start low... give crappier and crappier services at the same time creeping the price up quickly... i can cancelled already If you cant find something to watch on the internet without paying ridiculous prices with the same creeping up of prices then you are lost.

Date of experience: May 25, 2018
Canada
1 review
0 helpful votes
Follow Sarah B.
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Casting IS Expensive
February 18, 2023

I actually really like Craves content but because I only have a cell phone that I cast to my Smart TV, no laptop, no tablet.that's it, 2 devices. Because of their No Cast policy for the first subscription I have to subscribe to the more expensive $20 subscription. Honestly, for me, with Netflix and cable (included in rent), it isn't worth it. I would 100% do the first plan at like $10+ dollars...not being able to cast to my first gen smart TV is BS.

Date of experience: February 16, 2023
Canada
1 review
1 helpful vote
Follow Joelle L.
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Needs work
August 11, 2019

We signed up for Crave to access Dr Who, and have been watching it a lot because they have several shows we like, but we aren't totally happy. First off, they charge separately for tv, movies and Stars/HBO. So Netflix is less than half the price even after they've raised the price several times. There is also an annoying tendency for the title and progress bar often stay up through play and you have to exit and restart several times to make it disappear.

Date of experience: August 10, 2019
Jim R.
Canada
1 review
1 helpful vote
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The shows on the service are good, but its frustrating to use. Chrome is the only browser it likes, which kills me. It treats every browser on the same computer as multiple logins. You really need to up your game with the user experience, not sure I will keep this

Date of experience: June 4, 2019
Canada
1 review
4 helpful votes
Follow Brianna D.
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Personally i really like all of the content that crave has to offer, i really hate using their website. It is SO slow, it ALWAYS crashes and signs me out after every episode... like what bull$#*! is that

Date of experience: November 4, 2018
Canada
1 review
2 helpful votes
Follow Julien B.
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The absolute worst streaming service! Don't waste your money. There's some solid shows that I enjoy, but ever since they jacked up their prices by 100% and added commercials it has gone to absolute s*it.

They advertise it's "$9.99/ month," but they have mandatory commercials at this price point and the ads won't even load. Everytime I watch a show on here it freezes and I have to restart the app... Three times PER EPISODE. It's such a joke. Save your money.

You're welcome.

Date of experience: March 10, 2024
Canada
1 review
1 helpful vote
Follow Gina c.
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Riddled with bugs and playback errors, very clunky platform garbage. Customer service that either doesn't respond ever or takes over a week if they do. They're so pathetic and embarrassing. It's wild.

Date of experience: May 14, 2019
Canada
1 review
2 helpful votes
Follow A V.
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Barely plays anything and when it does, it frequently freezes. The PS4 app is basically unusable: extreme input delay with a poor interface, there is no option for subtitles, you can't seek through the video, many interface bugs where pieces of UI will get stuck on the screen and "next episode starts in Nan (not a number)". Did a four year old program this? Honestly who allowed this? This is a joke.

And don't even get me started on how much you pay for very little content. Regular price comes to nearly $300 a year, or $30 monthly. That is insane. I bought the black Friday one year deal, what a mistake. I won't be renewing.

DO NOT WASTE YOUR MONEY. Do yourself a favour and learn how to torrent whatever content it is you're looking for.

Date of experience: April 13, 2021
Canada
1 review
2 helpful votes
Follow Rafael C.
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It's impossible to watch any show on Crave because it keeps buffering quite often. I called Crave customer service many times but they keep saying that someone will call back in 48hours. I also have Netflix and Prime tv and never had any problem with them. Im cancelling Crave :(

Date of experience: June 18, 2023
Canada
1 review
5 helpful votes
Follow Whitney R.
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This app would be great with the titles available. Unfortunately, there are some major problems that cannot be overlooked.

1. You cannot fast forward or rewind. At least not on a Samsung Smart TV

2. You cannot resume your episode midway through so if you don't finish it you have to watch it all over again.

3. When you start an episode or movie the resolution is crap for some mysterious reason and takes a fair amount of time to resolve.

4. With the most recent update, none of the above issues have been fixed but now the tracking bar which was staying up far to long in the first place, won't go away at all.

5. For some reason I now have no my cravings' area so now have to search shows every time I want to resume a season.

There is more but I've wasted enough time on this already.

What a joke of a service. It really feels like they are not aware their competitors have smooth running programs.

Date of experience: May 27, 2019
Canada
1 review
12 helpful votes
Follow dianne m.
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Please save yourself some headaches and do not have yearly subscriptions with this company. If for some reason you need to cancel within that time frame you will not be reimbursed. Choose only month to month subscriptions. I really don't understand why a huge company like Bell Media would be so hard nosed about this especially when there was no deal in signing up for a year, it was just more convenient for me. This company is also not registered with the better business bureau and it's difficult to get any answers from their customer service so I'll continue to warn people.

Date of experience: January 9, 2020
Canada
1 review
0 helpful votes
Follow Jennifer K.
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Considering one is paying the same price for Crave as other streaming services, you'd think it might be better designed. It lags, it's not user-friendly at all, and kicks me back to the 1st episode of the show I am watching every time I close it down. I will definitely spend my money elsewhere.

Date of experience: January 13, 2022
Canada
1 review
2 helpful votes
Follow Sinister E.
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I just wonder if Bell has been reading all these reviews, and if so, they should be bringing better content, better streaming reliability and hire developers that know how to program an app that is user friendly across all platforms. I'm sticking with my US services and IPTV. Thanks all for your honest reviews, saved me some money! Happy New Year! :)

Date of experience: December 30, 2018
Canada
1 review
0 helpful votes
Follow Jon V.
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The worst part about the new streaming trend is how you have no choice but to pay for a service if there is a specific show/movie you want to watch. THIS means that there is no incentive for billion dollar business to actually put any effort into making their platforms actually useable.

Cravetv, the only way to watch HBO programs in Canada, is awful and full of bugs. Near daily need to log back in. Videos constantly buffer, and good luck if you are hard of hearing, because closed captions? You are out of luck. If they exist at all they are choppy and delayed, sometimes up to 5 seconds behind. Watching some series, every other episode has no cations at all.

There is no reason a billion dollar corporation can not make their platform fit the BAREST standard, considering the hundreds of dollars a year they get from each subscription.

Date of experience: September 23, 2021
Canada
1 review
4 helpful votes
Follow Megan A.
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Ya im just going to keep mooching off my friends because it is nuts expensive. A year ago i could afford it but then all of a sudden my only option was to pay 19.99$ monthly for a subscription. Had to drop out. Now i see the very scarce 9.99$ pack option where you can watch from a device but cannot cast onto a tv. The weirdest downgrades, 'good' quality vs 'best quality? Im not investing. Its an insult to watch a company hold back on 'quality' streaming for 10$ extra.

Date of experience: February 21, 2022
Canada
1 review
2 helpful votes
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Buffers
March 17, 2021

Crave says its my internet causing constant buffering, but i have never in 5 years had Netflix, amazon prime or daily motion buffer customer service is the worst. I guess if they keep losing customers they will go and cry for more tax payers money and cry that the big Americans don't playing nice and i m taking my ball and going home

Date of experience: March 17, 2021

Overview

Cravetv.ca has a rating of 1.1 stars from 466 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Cravetv.ca most frequently mention customer service, credit card and bell media. Cravetv.ca ranks 331st among TV Shows sites.

service
105
value
108
shipping
39
returns
56
quality
107