Cravetv.ca

Originally bought crave because I wanted to stream Game of Thrones, so I had to actually purchase the premium version. Then I started watching Handmaid's Tale and was really liking some other programs they had going. The streaming was quite iffy, and I would be kicked out often sometimes up to a week due to a sudden notification "parental controls are on." I had no way to access an option in the settings to fix this issue, so it was ongoing and very frustrating as I am a grown woman and the only person using the account, therefore it made zero sense.

Secondly, I moved out of Canada temporarily and relocated to Australia for a year. As soon as I left Canada, I had no access to the services, which I was willing to give up. When I say no access, however, I mean I couldn't even log in to unsubscribe.

So they took one payment that they shouldn't have for the first month I was gone, and after that I assumed they would cease. They charged me the second one and I was mortified! $50 stolen from my account for a service I couldn't access, and they fully intended on continuing to charge me if I hadn't found an email address to contact them through, as there is no toll-free international phone number despite what they claim. Surprisingly they finally removed my subscription so didn't have to fight much in regards to that, however they refuse to refund me more than $10 for what they ripped me off!

Save your money and time and find another way to watch your favourite shows. When I found out this company was ran by Bell I was not entirely shocked at their horrible customer service. I have worked in customer service and hospitality for 5 years and would never even consider treating a paying customer like this.

Horrible service! Can't access content. Difficult to cancel. Unwelcoming customer service. Wouldn't recommend… ever!

On paper crave sounds like a legitimate competitor or complimentary streaming service to others. In practice it's lackluster in every way.

Resolution is limited to 720p and 1080p (with select apps) - fine for older TV shows, unacceptable for anything released in the last sever years.

Bitrate is low in addition to low resolution the overall bitrate of streams is also lacking and results in digital artifacts and banding in dark scenes.

Does not support Dolby atmos or object based audio

No HDR

Awful UI with content fighting over several different subscription packages

Deprecated app on older devices which only allows partial content. Older smart TV official crave app does not support the addon packages such as hbo, showcase, starz, etc

Pricing is absurd for the low effort they put into this service

Crave buying streaming rights to HBO max content only to cut up content, paywall further and still not releasing movies on the same day as hbo max.

Absolute awful viewing experience compared to the services such as Netflix, prime, and Disney plus.

Do not support them. Go elsewhere, and find other means to watch exusive content in higher quality.

To peddle a mostly non-functioning online presence is bad enough, especially when in my experience, signing in through any web browser the most BASIC links like the unending "search" function cannot even find the most popular titles, and most basic functionality failures are met with questions like, "what brand of computer do you use" and that the product is "fully functional on Chrome, Firefox, and Safari" when Safari doesn't operate on Windows officially anymore and Firefox browser most links DO NOT WORK and return an error message no matter how many times they ask you to "clear your browser history." It is NOT CROSS PLATFORM so should not be openly marketed as such especially as "Online" if the basic web browsers are NOT SUPPORTED for FULL FUNCTIONALITY of the service.
When signing in online, you are met with 2 choices - Online account or through the TV Service Provider; anyone who has signed in online through any browser knows what we're talking about, right? But I have a question... do the others through their TV Provider have the same issues with functionality? I bet (and have heard) not. Functionality seems to be intact for new devices as well - just NOT A UNIVERSALLY USED WEB BROWSER. Does it work on Internet Explorer?
If they continue to market this "product" without the necessary immediate corrections made, then BELL CANADA should be brought up on FRAUD CHARGES for continuing to sell "Online" functionality when it cannot even work on a basic web browser. The "sales" department doesn't acknowledge any issues or multiple ongoing complaints.In my opinion, Better Business Bureau and the CRTC should take notice as well. Thank you and hope all is well with you and yours, but do not waste your valuable time or money

I've subscribed to Crave for a couple of years now, and did not have a problem until today.
I had decided that in order to save money, I'd pay the annual fee of $99. Crave boasts a 'cancel at any time' policy so I subscribed December 2019, so that was fine. According to how I read the contract at that time, I read it as if I cancelled in June, I would not be entitled to a refund for the 6 months I didn't use the service, and that was fine. THAT part is important to remember! Come September, I learned I contracted Covid-19. As a result, I knew I would have to leave my job. I cancelled Crave the beginning of October by going through the online service.
A couple of weeks later, I tested that Crave was cancelled by attempting to sign in via tv. I recieved a 'you will need to subscribe' screen, so I felt satisfied that it was cancelled.
Today, I went to grab food for us and found I had MUCH less in my account! CRAVE automatically 'renewed' my ANNUAL SUBSCRIPTION PACKAGE $290. +!
I looked at my Crave account, and it indeed showed I had renewed! I cancelled AGAIN online, and contacted customer service. I was told the agreement said 'no refunds'. I told her I had previously cancelled, and yet was renewed without agreement to which I was told I was "reminded Dec 15,2020 via email". I gave her the benefit of the doubt, and checked ALL of December, and nothing ever came from Crave! This 'agent' "Sherry", told me that if I couldnt log in to Crave, I should've contacted an agent! I thought I had forfeited the remainder of my subscription at a loss, so why would I have called? I WOULD have responded and questioned the reminder IF it had been received, but alas, it was not!
Long story shortened... I'm out my car insurance and food money, and I need a pro-bono lawyer.

Good content but can barely watch. Constant issues with interface - clunky, slow, glitchy. To the point it makes watching good shows tedious. Get it together bell or we are leaving.

I used the free one month trial for CraveTV. I watched it for few days but didn't like it so I stopped watching it. I tried cancelling the free trial using the Android App but it would not let me cancel it. I used the website to cancel it but was late by couple hours. I still cancelled it before the free subscription ended. I got an email from CraveTV about cancellation at 4.50 pm but I was charged for one month at 4.59 pm. I contacted the most unprofessional customer support and was told bluntly that CraveTV has NO refund policy. I told them MULTIPLE TIMES that I have not used the app except 4-5 days and I don't like the content so I don't need and can they make an exception like other providers do and refund me the subcription fees. I talked to multiple people but all had one answer - CRAVE TV HAS NO REFUNDS.
What a poor company is this? No logic in charging people and ripping people off for money. I would caution EVERYONE to NOT USE CRAVETV. Most useless content and HIGHLY UNPROFESSIONAL CUSTOMER SERVICE. The manager in customer support - could not even talk in proper english kept on telling me about no refund on every question I asked him. I NEVER IMAGINGED BELL MEDIA's service was so CHEAP and customer service is SO UNPROFESSIONAL.
PLEASE NEVER USE CRAVE TV. DISGUSTING...

I would HIGHLY recommend Netflix for watching digital content online. I am 100% sure if the same issue happened with Netflix, their excellent customer service would have handled it much more professionally that the Customer support manager from stupid CraveTV. Watch out guys... don't get ripped off using their SO CALLED FREE ONE MONTH TRIAL...

Constantly failing to start on android. Absolute garbage app that needs immediate rework...

Après plusieurs tentatives de connexion à mon compte, incapable d'accéder à mon profil. Pourtant j'ai un abonnement de 6 mois donc ce n'est ça le problème. Je tente de téléphoner. Apoel #1 le 14 août et après 50 minutes d'attente, la ligne se coupe. Bravo champion! Appel #2 fait immédiatement et la patience a eu raison de moi après un autre 50 min. Franchement Bell... plus jamais. Sans compter des bugs constants en regardant des séries. Je retourne chez Netflix.

Used to like Crave but they now play only crap on there. Who wants to watch kids cartoons and old movies. I am going to cancel this on my cable package. Better off watching Prime or Netflix for less money.

I used to enjoy Crave but now with all these ads which are also extremely repetitive. There's a lag that happens, ads play every 30 seconds, I lose sound and immediately after I lose the image which requires me to restart the entire app again… it's disgusting and it ruins the momentum of watching something enjoyable. At least fix those lags. Lastly if you're going to put ads make them versatile instead of repeating the same thing, it ruins the experience.

I understand that a cheaper subscription gets more ads but to even watch a movie has 7 ad break of 4 ads each! I can watch a movie on TV with the same amount. And they're not even placed in good spots. They interrupt the scenes mid dialog. Definitely not worth it.