Cravetv.caReviews 468

You have to pay for the HBO +movies pack (coming to $20 a month with crave) just to get a decent amount of content. The watch list is limited to only 50 items and it auto removes things from your list when you've finished watching it, which is super irritating. It does have the latest movies for a limited time after release and some great shows though. Hard to justify the $20 with the crappy connection it seems to receive as well though. The app for chrome book is absolute garbage and no app for ps4 makes this a second rate app at best

Absolutely horrible UI Crave! Absolutely horrible. When watching any show, the connection constantly drops, the screen loader comes up and then refuses to reconnect to the streaming content. This forces me to go back out to the Home menu, search the show again and then start the stream again. So cumbersome.

The ONLY reason I keep Crave TV is to watch Game of Thrones (the final season). There are several good TV series and a few movies, but the poor interface really outweighs the content.

Hey Bell... Why did you get your developers to emulate software from 1996?

I cancelled my subscription before my free trial was over because of the terrible user interface and lack of development going into the app. You couldn't even fast forward, select an episode, pick up where you left off, rewind, etc. But they still charged me because I didn't cancel 48 hours before the trial was over... which was apparently their terms and wouldn't refund my money. So I got charged for another month $20+ and didn't watch anything, I made sure I cancelled fully. I just got hit with another payment today for $10, which is the price of just Crave without HBO. I had previously confirmed full cancellation of my subscription, why am I still getting charged? They are crooks trying to scam you out of money and hoping you won't notice. No surprise considering they are a part of Bell. AVOID.

When I called to ask how to add Starz to my existing account. I was told, you can't. I have to pay for another year subscription than add the add ons I would like. I had already paid for a year subscription. So if I was to do what was asked I would be paying for two subscriptions plus add on, which come to over $350.00! I asked if this was right? He said "That is correct." He said you can pay for monthly instead. When I asked to speak to someone else because this doesn't seem right. I was declined. This doesn't seem right that I pay for a year already and have to pay again. When all I want is to do is add on. I feel this is just a way to scam me out of my money.
I really enjoyed Crave till now...

With the addition of HBO content, and some recent movies, the content is very appealing... and if you think it through, paying about 20$ isn't too bad for good content.
Problem is, they curiously stop sending monthly "your invoice is coming" just as the price doubles, they don't give you the option to opt-out of the add-on and just go ahead and charge you with it.
They also don't just add content (in the add-on), but use content you previously had access to and put it in that new category... and then as if that wasn't enough, they add yet another add-on (Starz) just a few months later! It seems like each time you open the app and browse, you have access to less and less with the basic subscription! All the while Netflix and the other platforms still gives you a ton of content for the same basic price...

As if it wasn't enough, as others have pointed out, the apps lack features and are glitchy, and the customer service is awful. But it's Bell, so who is surprised?

Started out with the one year plan on the original crave. No restrictions. Started to watch GOT and when we got to the last season it said we needed to add HBO and movies. Of course I was hooked on the series, so upgraded for 9.99 a month. Today went to watch the newest season of Power and SURPRISE! We need to add Starz for another 5.99 a month. When t f will this end? What's next?
Very frustrating. Can't imagine they aren't losing subscribers. They just lost this one for sure.

Commercials! So annoying! Was watching Cardinal season three and the episode kept being interrupted by commercials for CTV. Couldn't fast forward through the commercials, system says this function is not available. I could pause and rewind but could not fast forward so forced to watch the commercials totally infuriating! The show was interrupted several times With the same commercials. How many times do they think I need to see them. I thought commercial free streaming was the whole point! Called my service provider and called CraveTV directly both booked my complaints but it's not gonna do anything I guess I'll just cancel my subscription

It amazes me that any company would ever feel comfortable putting out such a terrible product. Crave has so much potential but if they don't fix this embarrassing dumpster fire of an app they will never be as successful as their competitors. As of right now I've made sure anyone who's asking about crave knows to avoid it at all costs. This app is not worth the money and whoever had a part in making it should be ashamed of themselves. Can't think of a better example of a company shooting themselves in the foot. DO NOT BUY CRAVE.