Don't insult me by continuing to say "my internet is unstable" when literally every other service streams 4k.
$@*$ing JOKE!
F*@& YOU BELL MEDIA

Cravetv.ca has got to be one of the slimiest, internet backward, businesses I've ever encountered.

First of all, you have allow all third party cookies through your web browser's security protocols otherwise you can't login. And you can only make changes to your account by logging in via an internet browser.

2) There is no option where you can decide if you want email notifications from them -- if you have an account with them, then they have reserved the right to spam you with their emails about anything they want to send you, and you have no say in it (which is so illegal - but there seems to be no place to report them, so they don't care). Their so called "unsubscribe" link never works either. You're taken to the website when you click on it and you get to enter your email address, and that's the end of it -- nothing happens afterward. And I've even reduced the online security of various browsers to absolutely nil, to try and make it happen, but it never does. Total spammers, this company is!

3) You can't clear recently watched shows that you've tried and didn't like -- you can try, for hours -- but it won't matter, cos they don't leave. They have 3 categories; "Continue Watching", "My List", and "Watch History". My List you can clear shows from within the app (the only thing that ever works as described). Sometimes, the items from the watch history will disappear after you click the "x" beside them from your streaming device, even though there's no sign of that after you click on the "x" (as is in, it's still there in your browser). There's no option to remove anything from the continued watching list though -- try even five minutes of an episode with this company, and you're doomed to trip over it in your cluttered watch history forever. Wouldn't common sense dictate that if you delete something from your watch history, that it would be removed from your continued watching list also? Apparently not.

4) Although there is an option to stop episodes of a series from autoplaying in your settings online, it never transcribes to the streaming device you're using to watch Crave with. You'll get a notice that episodes won't autoplay on the device you've signed in on (ie only an internet browser), but what's the point of using a streaming device attached to your TV so you can watch in comfort, if your settings are only listened to via your computer, or mobile device that you don't want to watch on?

The good... well, if you don't mind being email spammed, having to allow any third party cookies from unvisited webites that have no privacy policy deposited on your computer or mobile device while dealing with their website, and that you have no control over your watch history or that episodes will autoplay using up expensive data (even under WiFi)... then the shows they have do play (for the most part) without too many glitches or interuptions, their service is reasonably priced for what they're offering, and they have a reasonable selection of titles to choose from.

As already mentioned by other reviewers, their "support" staff are useless. If you try to report a problem, all they can do is recite the obvious which you've already tried and didn't help you the first fifty times you tried it, so they're just continuing to waste their customer's time (and patience). The best part about how incompetent and sleazy this streaming company is, is that it's owned and run by Bell Media Inc., Canada's... wait for it... leading internet, telephone, and mobile service provider. After dealing with Crave, it's easy to see how Bell became as rich and powerful as they are -- and it's not because they listen to, or respect, the privacy and time of their customers.

Error code 73, "too many devices streaming" is a nightmare you're sure to get lost with. You can clear your devices as many times as you'd like, but it won't help. Customer service insists (pushingly so) that when they clear your device list that it will work again soon aaaaaaannnnnnnnnnddddd it won't. The platform itself is either underdeveloped or too cheap to fix this problem, as googling "Crave code 73" brings up pages of people having the same issue. I do not recommend.

I am writing this review as a result of fraudulent contract renewals. I received a notification on my credit card of an annual subscription charge. I immediately went online to cancelled both my subscriptions, only to find out the annual fee charge was not going to cancelled until July 21 2021.

As per "Contracts Under Civil and Common Law":

Unlike other agreements, a contract is a legally binding promise; if one of the parties fails or refuses to fulfil its promise (for example, to pay the agreed price, to provide the rented space or to pay the employee's salary) without a valid reason recognized by law, the party suffering the consequence of this breach of promise may call upon the courts either to force the defaulting party to carry out its promise (specific performance) or to demand compensation in the form of damages.

Conditions

To be valid and therefore legally binding, five conditions must be met. First there must be the mutual consent of both parties. No one can be held to a promise involuntarily made. When consent is given by error, under physical or moral duress, or as a result of fraudulent practises, the contract may be declared null and void at the request of the aggrieved party. In certain types of contractual relationship, the law demands that the consent of the party be both free and informed. This is the case, for instance, with contracts involving medical treatment.

Consumer Protection and Good Faith

Increasingly, provincial and federal legislatures are acting to protect citizens against certain abusive commercial practices. Consumer protection law, in which rules and standards are imposed to suppress fraud, to avoid forced sales and to protect the consumer against dishonest practices, is an example of this type of action. The new provisions of the Québec Civil Code concerning performance in good faith (article 1375 QCC) and abusive, illegible or incomprehensible clauses (article 1379 QCC) go a long way to promote fairness in contractual relationship.

This is legal documented contract law in Canada.

Today after advising one of your MANAGERS of this contact law, I was told this law only applies in Quebec, and not my home province of BC. I advised your representative this was incorrect and in fact contract law is all of Canada. I was then told I was in fact emailed a reminder 15 days prior to my contract renewal for 2020. I checked my email and had not been notified. I asked the representative if he could confirm on my account that this email reminder had been sent, which he replied Crave was not responsible for providing this information to its consumers.

I am FLABERGATED at this companies blatant lying to its consumers. I suppose its more profitable to force sales, even though you certainly will receive any return customers from myself or any other person I will be speaking to about this. Your company might run good margins, but this email will be posted to all social media websites and google review pages. Your company may think you can abuse the little guy, but the current state of media really should be taken into consideration.
Lee W.

NEVER SEEN SUCH IGNORANCE FROM ANY COMPANY IN ALL MY LIFE. RUN RUN RUN AWAY FROM CRAVE AS FAR AS U CAN. READ WHAT THEIR CUSTOMERS SAY ABOUT THEM AND U WILL SEE AND NOW I AGREE WITH THE REVIEWS ABSOLUTELY. THEY RE DESPERATE MONEYGRABBERS AND SLIMY THIEVES. I recently (what a goof for thinking anything had improved, it's really worse than before as with their desperation and with this experience) changed from shaw to Telus and that is when the nightmare started. Crave is one of the themes u can get w Telus. I phoned Telus to ask why I was not getting crave so I phoned them and they said to... go get sign up,... so I did. Unfortunately the rep gave me the wrong information and it was through Telus that I was supposed to sign up (an I already did but "sorry" is what they told me as I was already signed up but Telus messed up again and did not actually give me the service which led to lots of confusion. So I signed up on an old account I had w my email address,... then cancelled within 5 minutes after figuring it out. Now I get my bill for that one month charge. I phoned them twice and they ABSOLUTELY INSISTED,... I GOT THE SERVICE AND WAS NOT REFUNDABLE. I PHONED TWICE AND THE IGNORANCE OF THE PERSON I WAS TALKING TO (ACTUALLY 2 PEOPLE,... MARISSA EZ******* PHILLIPINES WAS THE SECOND REP) WAS THE MOST IGNORANT AND INSISTED THEY WOULD NOT REFUND IN ANY WAY SHAPE OR FORM. I told her it was less than 10 minutes total FROM SIGN UP TO CANCELLATION and was a misunderstanding because I could not get any accurate information from Telus. STILL INSISTS,... NO REFUND! THESE PEOPLE ARE ROBOTS. FUNNY THING IS,... I SIGNED UP THROUGH TELUS FOR 2 YEARS. THANK GOD CRAVE IS ONE I CAN CANCEL AND I WILL ABSOLUTELY AS WITH THEIR MONEY GRAB, IGNORANTS, IGNORANT CUSTOMER SERVICE PEOPLE WHO ARE NO DOUBT TOLD TO... NEVER REFUND ANYTHING FOR ANY REASON,... IS MY THOUGHT AS LOOK AT THE REVIEWS ABOUT CRAVE. JUST TERRIBLE,. AND THEY DESERVE EVERY ONE STAR THEY GET. SO THIS IS HOW SMART THIS COMPANY IS AND HOW BAD THEY TREAT THEIR CUSTOMERS. THEY ABSOLUTELY INSIST ON NOT REFUNDING ME FOR THE MISUNDERSTANDING AND THAT THE $11. THEY SLEEZED FROM ME,... IS WORTH ME DISCONNECTING ON A 2 YEAR OF CRAVE. HOW'S THAT FOR BRAINS!

I've been signed up with CraveTV for about a year now, since Netflix began blocking access to most of its catalogue for Canadians. Crave's selection of movies and shows is rather spotty. I stay signed up with them mainly because they carry all of the Star Trek shows (even the animated one) and Discovery. But, no Star Trek movies, and their entire movie collection leaves a LOT to be desired. Overall, their library is pretty puny especially when it comes to movies. They carry NO horror content at all.

Where CraveTV totally falls flat on its face is in the apps they provide so that viewers like me who don't have a cable subscription can still watch. The first problem is that they're only compatible with two types of device: Samsung SmartTV (but only 2013-15 versions) and Android/AppleTV apps. The Android only works with Chromecast.

Problem Number Two is - the apps SUCK. On my SmartTV, I can't pause or fast forward shows, which is a huge problem if a) I need to go to the bathroom or leave the room; b) the program freezes or the internet connection lags, both of which happen numerous times while watching one (1) hour of programming. The fact that I can't even pause playback, much less fast forward, rewind or stop is simple bush-league programming, obviously by chimps being paid in bananas.

The picture is terrible for the first 10 minutes of watching every program. It's like watching from the bottom of a swimming pool. Sound is even more of an embarrassment, and this goes on for the whole time I watch. I have to crank the volume up full blast to hear dialogue because the sound is like having my ears stuffed with mud, and then when music or sound effects occur, my speakers are blasted out. I miss a lot of important dialogue and even have to watch a show more than once to pick up what they're saying. I have a 5.1 surround system, and never have sound issues with any other input - just Crave. Another problem is that the app disables the Samsung sound settings while I'm connected to Crave, so I can't even try to make adjustments to improve the sound.

Connectivity is another horror show with CraveTV. As I mentioned before, the connection drops continually whether I use Wi-Fi to the TV or an Ethernet cable (I'm using the cable right now). The app locks up so badly that I have to unplug the TV from the wall and plug it back in to reboot the TV so I can restart the app. I've tried restarting the TV, restarting the modem, nothing stops the connection drops. The wi-fi to my laptop is on the whole time CraveTV is throwing its dropped connection tantrums. There is nothing wrong with my Rogers cable internet connection. There is nothing wrong with the internet connection to my TV, I've tested it infinite times. I went through all of this with a CraveTV rep, he knew less about troubleshooting than I did, and kept insisting the problem was either my equipment or my fault.

At first I thought all these problems were due to my TV Smart Hub software. After spending 2 hours last night trying to watch one entire episode of Star Trek, this morning I started looking into getting a Chromecast to see if it would help. Thank goodness I went in to Google Play first, to check the reviews of the CraveTV app used with Chromecast. 90% 1 star reviews, with all the same glitches and problems as I've been having with my Crave app for Samsung Smart TV! A lot of customers got so fed up they cancelled their subscriptions, only to come back a year or two later because they wanted to watch "Crave only" content like ST Discovery - and find that NOTHING has changed!

Clearly Crave's many problems are due to the fact that they chose to pay chimps in bananas to write their apps, instead of springing on human programmers. And based on the hundreds of angry bad reviews and complaints from customers, they know about these problems and have been refusing to do anything besides collecting people's money anyway and ignoring these issues. Oh, and blaming the customers and their devices for the lousy service instead of admitting it's a problem on their end. Much as I'd love to say "avoid these losers like the plague", they know that they have their audience by the short and curlies since Netflix went downhill, so they have no reason to show any loyalty or respect to their customers much less FIX THE PROBLEMS!