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Patti"Catti" G.

3 Level 3 Contributor
  • 12 Reviews
  • 46 Helpful Votes
  • 0 Thank Yous

Experience: Computers & Technology, Shopping, Business

Member since January 2015

  • Reviews

    12

  • First Reviews

    4

  • Thank Yous

    0

  • Fans

    0

  • Profile Views

    646

Review Distribution

About Me

Computer geek, gadget freak, head-fi enthusiast, shopaholic

How I Can Help

15 years of customer tech support experience. Same number of years online shopping for everything, everywhere.

Interests

Pets, gadgets, trivia, politics, green stuff

12 Reviews by Patti

8/29/19
I've been battling this dumpster fire of a company for several years including three escalations to their rude, useless "ombudsman". Their regular mail delivery is a joke. I regularly receive mail addressed to other apartments and of course they lose my important letters. Once they even started forwarding all of my mail to the other side of the country without my knowledge, and I only found out when the recipient started sending my opened mail back to me.

I signed up for their "customer choice" program which is supposed to stop them from stuffing my mailbox with junk. They continue to stuff my box with junk mail and then refuse to deliver legitimate mail because my mailbox is full. I've complained several times about this. The flood of junk stops for a few weeks and then starts right back up.

Parcels are even worse. They've stopped tracking parcels no matter how much you pay for shipping. There's no way to tell where a parcel is, much less when you can expect to receive it. They send tracking info to the sender and don't post it on their own website. One of their own carriers told me to ignore what's on their tracking site because it's "nonsense" (his words).

Once a carrier crammed a parcel addressed to another apartment so tightly in my mailbox that I had to cut the box apart to get it out. Very often they don't even try to deliver parcels in the first place, they just slap a ticket on the mailbox. Several times their ticket directed me to pick my parcel up at the wrong postal outlet, which means two trips to different outlets when I'm disabled and don't drive. Speaking of postal outlets, they insist on dumping parcels addressed to tenants in my building at an outlet which is nearly 3 km from our building with no bus service, when there's an outlet 15 mins walk away which we can see out of our windows. Because of this I have to walk for an hour and a half each way on a walker when Canada Post screws up and doesn't deliver my parcel to my home.

Their carriers are abysmally stupid and lazy. I installed a doorbell on my door because these people don't know how to knock loudly enough to be heard through a thick apartment fire door. It's a video doorbell with a motion sensor that lights up the button with bright blue light when someone comes to the door. Other couriers have no trouble using it. Too bad Canada Post's carrier is actually too brain dead to know how to operate a doorbell button. It doesn't help that he only knows exactly three words of English. I finally tried putting up a sign on my door saying "ring, do not knock" - and yesterday my video doorbell caught him knocking on the camera/doorbell assembly and saying "Hello, hello!". Duh...

I'm "expecting" another parcel from Canada Post today. Actually what I really "expect" is to find a ticket stuck on my door or mailbox, and to waste my day tomorrow running another wild goose chase to get my parcel which should have been delivered today, but which Canada Post hasn't scanned since the box was picked up from the sender yesterday. Even if by some miracle it arrives at my building, the brain trust whose job it is to deliver it will be too busy shouting "hello" at my doorbell and knocking on it to actually ring it.
12/7/18
This business, owned by a conglomerate of fake news newspapers (Metroland), supposedly connects customers to sales, coupons, new businesses offering special deals, and contests. The customer subscribes to them to receive marketing emails and direct mail flyers. But the real purpose of this business is to provide sales leads for businesses of dubious reputation. I've been subscribed to them for over a year but found very few if any deals, and a few contests.

A couple of days ago they sent me a message to enter a "contest" to win $5000 worth of "smart home" (their words) equipment including video door camera. I assumed it would be something like Nest with a door cam, a few indoor surveillance cams and motion sensors hooked up to a self contained alarm panel. I never win these things so I didn't expect to win this time.

Then today I got an email from a company I'd never heard of, stating I won the contest and that I'd need to contact them right away or I'd lose the prize. In fine print at the bottom it stated they'd contact me as well. Immediately I became suspicious. When I looked them up online I found they're a fly by night subcontractor alarm monitoring company with poor customer reviews. The two main complaints from customers were being lied to about the equipment being installed or the service, and being harassed by the company calling them almost daily demanding that they upgrade their service and their equipment. They also change monitoring providers frequently (ADT, Chubb etc.) without telling customers, who get hit with a bill for 60 days' extra service for not giving the provider 60 days notice as per their contract. The sleazy subcontractor refuses to take responsibility when it's their fault. Since they can't maintain a business relationship with their own alarm service provider, this doesn't reflect well on the company's honesty or reputation.

So now I can expect to be harassed with emails and phone calls trying to sign me up for their alarm "service" which I neither need nor wanted in the first place. I strenuously object to being scammed out of my personal information by save.ca to give to sleazy operators, using fake contests. I will be looking into filing a privacy complaint with the Canadian federal government about these shysters. Who knows what other scam artists they've given my personal information to?

Big lesson learned: never enter contests if you're not told which company is giving the prize away, or if you don't know anything about the company. Do research on the company or take a pass on entering.
9/9/18
I've been on Gab for six months. The free speech idea appealed to me, and Gab could still be a great site if they dealt with the issues I'm about to describe. However, Gab is not a free speech site as they claim, they're just a wild west of abusive trolls, spam and harassers whose mission is to silence those they disagree with. Gab's ownership refuses to deal with these trolls. Last night alone I received over 50 email notifications of pornographic messages from three troll accounts.

Many Gab users express disagreement by spamming their opponents with the sickest and most disgusting porn they can find. Gab users are expected to flag their posts "NSFW" (not safe for work) if they contain pornography. Flagged posts are automatically filtered out, so you don't have to view them unless you turn off the filter. They also have a reporting system that allows users to report unflagged pornographic posts. However, trolls bypass the system by not flagging their posts.

Which brings me to the main reason I suggest you avoid Gab, unless you have a strong stomach and a high tolerance for being bullied and harassed. Gab has community guidelines. Trouble is, when you report posts (they don't let you report users) they completely ignore complaints. Also, you can't block malicious users (we wouldn't want to deprive abusive and sick people of their rights!) Users have to "mute" malicious trolls, which only means you can't see their posts, but they can still see and comment on yours.

On a technical note, the Gab website is poorly coded which means a lot of glitches. They have exactly one person who does all of their technical support and programming, and he only works for them part time. The owner cares about nothing but attracting new users from third world countries, to increase profits. So, he assigns his tech guy to continually make changes to the site such as adding translation features, rather than fix the existing technical issues. The two biggest problems are:
- the page, if not your browser, freezes and hangs when you try to attach a graphic to your posts.
- many of the text entry fields on the site are so slow they are useless. Imagine typing a letter and then having to wait 5 seconds for it to appear on your screen. That's how bad it is. And these issues have been going on, untouched, for months - in fact they are still ongoing.

Finally, their customer service stinks. Even if you buy a paid subscription, once you're signed up you are unworthy of their notice. Complain about a technical issue, report a malicious user, ask a question - all are equally futile because they arrogantly ignore and do not appreciate their customers. Also, the site owner sics his family members on anyone who files a public complaint about the way they're running the site. I've been attacked and bullied twice by his female relatives. All they care about is attracting new users so they can line their pockets.
3/12/18
After seeing the bombardment of commercials on TV, I decided to try Credit Karma as a potential way to keep track of my credit score without paying the outrageous fees charged by credit reporting agencies.

Credit Karma works by tying in with credit reports generated by Trans Union. Trouble is, Trans Union credit reports are notoriously inaccurate because they don't perform due diligence (obligatory under Canadian law) to ensure that their information is complete and up to date. Also, Trans Union uses several different algorithms to generate reports, and Credit Karma is only tied to one of those algorithms - the least accurate one.

As a result, my Credit Karma report was full of inaccuracies. The score was too low. There were a number of closed, 10+ year old credit card and loan accounts that were listed as still open. The one credit card that I use today was listed as delinquent and closed, despite the fact that their own payment history chart showed that I had never missed or been late on a payment. Finally, I took out a consumer proposal 2 years ago, that was listed as a full bankruptcy, which means a huge hit on my credit score. Bankruptcy knocks your rating down to R9 while a consumer proposal only lowers your rating to R7.

I paid Trans Union for an online credit report to compare with Credit Karma. They used a different algorithm and came up with a higher score, but some of the inaccuracies remained, indicating they're Trans Union's fault. I then paid for a credit report using Equifax, it was more accurate and it again confirmed the errors were Trans Union's fault.

Finally there is the issue of annoying spam emails. Every day now I get an annoying nagging email from Credit Karma demanding (not asking) that I "verify my report!!!11!!" when there's nothing new to "verify". I checked my account preferences to see if these irritants could be stopped, but then I got a nag screen whining that if I stopped these messages I wouldn't receive updates to my credit score. If I start getting more spam from "partners" etc then I will delete my account with them.

Verdict: Credit Karma is a useful way to get A ROUGH IDEA of your credit score. To get a real credit history you need reports from BOTH of the major reporting agencies. Credit Karma offers tools you can use to see what your credit report means and to track your credit score while you're trying to rebuild your credit (as I am). However, if you need your credit information to be accurate and reliable, the only way to achieve this is to go directly to the two credit reporting agencies. Also, if you need to correct inaccuracies in your credit history, the only ways to do this are a) to approach the creditor and get them to revise their report to the agencies; b) to fill out dispute forms with the major reporting agencies. Credit Karma won't, and can't, correct credit reporting errors. Instead, they provide links to do this with Equifax and Trans Union.
3/6/18
Any in-person shopper at Petsmart Canada already knows that their shelves are usually empty outside of the dog section. I seldom shop there anymore for that reason, unless they're the only retailer who carries an item that I need. The same applies to their "pay and pick up". The main problem is that the stock listed as "available" on their website is usually "UNavailable". Their website is apparently not connected to the store inventory systems, so there's no relation between what's "in stock" on the website vs. what's available in the stores.

I did retail point of sale support for a living for 5 years and I know that there's no excuse for this disconnect. Point of sale systems track stock as it's rung in, and the inventory data is uploaded to the retailer's website - at least for professional retailers.

To add to the fun, Petsmart's "pay and pick up" system is ridiculous. They lure customers in with discounts. When you order, they tell you that you won't be charged for any item you order that's not in stock. Trouble is, that's a lie. And good luck getting a refund.

One of my fish tank hoods was broken by my cat and I needed a new one right away. This was a Saturday. Petsmart was the only retailer I could find who had the size of hood and LED light that I needed in stock (apparently) so I placed a pay and pick up order for both items using Visa Debit at my nearest store. A couple of hours later I received an email stating that the $120 LED light was unavailable and that I wouldn't be charged for it. Since I needed a light, I checked another local Petsmart store and the item was listed "in stock" - so I ordered it.

Once again I got an email stating that my order was cancelled because the light was out of stock at the second store. Again, the message told me I wouldn't be charged for the light.

Since I still had the pending order for the hood, I went down to the Petsmart store to pick it up. I've picked up paid orders there before. Every time including this one, I've ended up standing around for 10-15 minutes waiting while staff rummaged through various desks, closed cash registers, etc. to find my item. He nearly gave me an expensive fish tank belonging to another customer. I noticed they just leave customers' paid items lying in random locations. Anyone walking by could just help themselves and walk away with someone else's merchandise. Not once have I ever been asked for any ID or an order number to verify my identity before I was given my order. I could easily lie and claim a more expensive item was mine.

When I got home I checked my bank balance online and saw that it was over $250 short. I saw that Petsmart had charged me for the LED light, twice. Needless to say, I was upset as I was told I would not be charged. I went on Petsmart's website to check their "fine print" and found that because I had used Visa Debit instead of a credit card, my bank was charged for both transactions. The fine print stated that I may have to wait several business days to receive my refunds.

Later that day I checked my bank account and found that the second order I placed had been refunded, but there was no refund for the first order. I decided to wait until Monday, as surely I'd receive my refund then.

Monday 10 am and no refund. I called Petsmart customer service. They flatly refused to do anything, couldn't confirm if the refund request was even sent, and repeatedly blamed my bank and told me to call them. I asked why I was refunded on one transaction but not the other, and asked them to explain how this could be my bank's fault. No answer.

I called the bank and predictably they passed the buck back to Petsmart. Once again I asked why one transaction could be refunded and not the other when they were placed in exactly the same way with the same retailer. The only response I got was that they refused to escalate the matter because it "could" take "up to" 6 business days, over a week. So I'm out of pocket for $120 - money which I was misled to believe wouldn't be charged in the first place.

I strongly suggest you think twice before ordering from this retailer. They can't even keep track of their own stock, much less your money. They leave your order lying out where anyone could steal it, and they don't verify the identity of anyone picking up an order. If you insist on buying anything from them, just go to the store in person where you'll see for yourself what they have in stock (nothing) and you won't be charged for nonexistent items and have to fight like a tiger to get your own money back.
11/11/17
I've been signed up with CraveTV for about a year now, since Netflix began blocking access to most of its catalogue for Canadians. Crave's selection of movies and shows is rather spotty. I stay signed up with them mainly because they carry all of the Star Trek shows (even the animated one) and Discovery. But, no Star Trek movies, and their entire movie collection leaves a LOT to be desired. Overall, their library is pretty puny especially when it comes to movies. They carry NO horror content at all.

Where CraveTV totally falls flat on its face is in the apps they provide so that viewers like me who don't have a cable subscription can still watch. The first problem is that they're only compatible with two types of device: Samsung SmartTV (but only 2013-15 versions) and Android/AppleTV apps. The Android only works with Chromecast.

Problem Number Two is - the apps SUCK. On my SmartTV, I can't pause or fast forward shows, which is a huge problem if a) I need to go to the bathroom or leave the room; b) the program freezes or the internet connection lags, both of which happen numerous times while watching one (1) hour of programming. The fact that I can't even pause playback, much less fast forward, rewind or stop is simple bush-league programming, obviously by chimps being paid in bananas.

The picture is terrible for the first 10 minutes of watching every program. It's like watching from the bottom of a swimming pool. Sound is even more of an embarrassment, and this goes on for the whole time I watch. I have to crank the volume up full blast to hear dialogue because the sound is like having my ears stuffed with mud, and then when music or sound effects occur, my speakers are blasted out. I miss a lot of important dialogue and even have to watch a show more than once to pick up what they're saying. I have a 5.1 surround system, and never have sound issues with any other input - just Crave. Another problem is that the app disables the Samsung sound settings while I'm connected to Crave, so I can't even try to make adjustments to improve the sound.

Connectivity is another horror show with CraveTV. As I mentioned before, the connection drops continually whether I use Wi-Fi to the TV or an Ethernet cable (I'm using the cable right now). The app locks up so badly that I have to unplug the TV from the wall and plug it back in to reboot the TV so I can restart the app. I've tried restarting the TV, restarting the modem, nothing stops the connection drops. The wi-fi to my laptop is on the whole time CraveTV is throwing its dropped connection tantrums. There is nothing wrong with my Rogers cable internet connection. There is nothing wrong with the internet connection to my TV, I've tested it infinite times. I went through all of this with a CraveTV rep, he knew less about troubleshooting than I did, and kept insisting the problem was either my equipment or my fault.

At first I thought all these problems were due to my TV Smart Hub software. After spending 2 hours last night trying to watch one entire episode of Star Trek, this morning I started looking into getting a Chromecast to see if it would help. Thank goodness I went in to Google Play first, to check the reviews of the CraveTV app used with Chromecast. 90% 1 star reviews, with all the same glitches and problems as I've been having with my Crave app for Samsung Smart TV! A lot of customers got so fed up they cancelled their subscriptions, only to come back a year or two later because they wanted to watch "Crave only" content like ST Discovery - and find that NOTHING has changed!

Clearly Crave's many problems are due to the fact that they chose to pay chimps in bananas to write their apps, instead of springing on human programmers. And based on the hundreds of angry bad reviews and complaints from customers, they know about these problems and have been refusing to do anything besides collecting people's money anyway and ignoring these issues. Oh, and blaming the customers and their devices for the lousy service instead of admitting it's a problem on their end. Much as I'd love to say "avoid these losers like the plague", they know that they have their audience by the short and curlies since Netflix went downhill, so they have no reason to show any loyalty or respect to their customers much less FIX THE PROBLEMS!!
9/27/17
• Updated review
Final update: I was contacted by another "supervisor" who claimed that they had made changes to their website to allow North American customers to be warned in advance (before paying) that there'd be customs fees, and that they could be refunded those fees if they purchased customs fee insurance. He sent me a screenshot - from their European website! The North American site remains unchanged. I advised him that my head doesn't button up the back and that clearly they have no intention to stop ripping off their North American customers. So, I'm downgrading their rating to one star, permanently this time, and they can cram their refund where the sun don't shine. NEVER make the mistake of doing business with these underhanded shysters, unless you enjoy being ripped off and having important buying information withheld deliberately.

I heard from a supervisor and they promised to make an exception and refund the entire $30 customs fee I was charged. However, they would only issue the refund IF I delete my review here! I gave them an extra star for offering to make the exception, however their site has not been changed to fix the dishonesty about the insurance and customs fees. I won't remove this review until this matter is settled to my satisfaction.

I told them that this negative review will stand "as is" until they change their website to notify customers that they may be charged an extra customs fee BEFORE they complete an order, and to notify customers that their "shipping insurance" covers any customs fees charged - not just breakage.
minii
Mini I. – LightInTheBox Rep
After review your case, I had conducted ticket ID=16331636# in our ticket center and provide a solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touch with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Dishonest hucksters
9/25/17
• Previous review
This is one of those "Chinese masquerading as North American" retailers.As a result they like to play fast and loose with facts and not warn customers of their shoddy service. First of all they lie about availability of stock. They tell you something's in stock (which means "ready to ship") and then when you place your order you find out it will take them 2 weeks just to ship your order. During the checkout process they offer "shipping insurance". When you mouse over this offer, you're told it covers shipping damage and you'll get a full refund if your item is damaged in shipment. Speaking of shipping, next during the checkout is finding out you're going to be charged a hefty shipping fee. For a small item weighing less than a pound I was charged over $20 for "express" shipping - from China of course, though they let you believe it's coming from somewhere in North America.

When your item finally arrives nearly a month later, next comes the sticker shock when you're hit with a massive customs fee plus taxes that equals at least half of the value of your shipment. If you don't pay, you don't get your item AND no refund from Lightinthebox. On their site when you go into your Orders screen you will see a button for "customs and tax problems" (or something like that) which leads you to believe that they'll refund any customs fees. WRONG! You have to buy their "shipping insurance" to get a refund, which of course they don't tell you in their mouse over explanation during checkout. I threatened to sue them in small claims court, and they reluctantly agreed to issue a refund, but ONLY in their store credits. So I have to give them more of my money, wait more weeks to receive whatever I order AND pay for their insurance or customs fees to get my refund??? Puh-leeze.

The best part was getting bombarded with two and three emails a day starting with the day the item arrived, demanding that I review the item and the service I got. Needless to say, my review was not positive. That's when their final huckster trick comes into play - they refuse to allow you to submit a negative review! I tried and tried to submit my 2 star review, and kept getting a "server busy" message. More like "too few star, we no post!"

Tip for consumers: Be prepared for high shipping and customs fees. Buy their "shipping insurance" so you can at least be refunded if you're charged customs fees. Ignore their onsite reviews because they weed out negative reviews and won't publish them.

lightintheboxf
LightInTheBox F. – LightInTheBox Rep
This is Customer Service Supervisor from Lightinthebox. I am glad to help. Please be aware, we will refund customer the full amount of import tax if tax insurance was paid when checking out.

After review your case, I had conducted ticket ID=16331636# in our ticket center and provide a solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touch with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
6/7/17
I've been using Amazon.ca for several years with few problems. However, in recent months the site has deteriorated to the point where it's become dangerous. Amazon does not appear to be screening their "marketplace" sellers at all. Now there are a lot of fly by night sellers peddling vastly overpriced junk. You don't get to find out how long things will take to arrive until you've paid your money for an item. Often it takes months to arrive. Also, tracking numbers seem to be a thing of the past and they only give a date range instead of an arrival date. Conveniently many tracking numbers are bogus or give no info.

Their "Prime" is a scam as well. When you're not a member, the site is littered with items marked "Prime". But as soon as you sign up, pay the huge fee, and then go to look for an item, not a Prime icon in sight! You just got ripped off by $80.

Now they're allowing criminals to use their site to steal money from unsuspecting customers. Today I found out that an order I've been waiting for will never arrive. The tracking number was fake, associated with a company that's been bankrupt since 2014. I checked the seller feedback and there were hundreds of angry messages from customers who were ripped off just like I was. No money, no item and of course the seller ignores all complaints and refund requests. I went back to look a few hours later and there were 20 more angry reviews by people who got ripped off.

Amazon is just as guilty as the crooks who they allow to use their site. They ignore customer complaints of theft and fraud. In fact they make it impossible for customers to file complaints, because they force the customer to go through the seller. If the seller ignores them, so does Amazon. They refuse to consider offering refunds unless you've gone through the seller first. They refuse to give customers a way to report fraud and theft. And, they refuse to warn customers that their sellers might be criminals who steal people's money. People think Amazon will protect them or take responsibility for fraud - wrong!! After all, Amazon gets a cut when a criminal seller steals from you!

I will never buy anything from Amazon.ca again. They are crooks who give their fellow crooks a nice website to steal people's money with. They deserve to be exposed by every Canadian media outlet, hit with criminal charges, and sued with a big class action to recoup the stolen funds of their customers.
11/15/16
Purolator is a pathetic little Canadian courier company. If you want your package to be lost, stolen and delayed, they are the courier of choice. Remember Jim Carrey's portrayal in Ace Ventura? He must have learned his schtick from these incompetents.

I have had four time-sensitive packages in a row delayed or lost by this company. They are very creative in their excuse making. The first time I was told my package was delayed by a storm. Trouble was, it was summer in Canada and there were no storms anywhere in the country. Next time, I was told the delay was due to "mechanical problems on their plane". Do they really only own one plane with no mechanics, or do they use flying Pterodactyls à la Flintstones?

This morning, they couldn't be bothered to deliver my perishable prescription medication, so instead of looking up my name on the buzzer panel in my building, they just refused to deliver and left. I called and gave them the buzzer code and was promised they'd deliver it again today. Hours later the tracking info showed that they still didn't have the buzzer code so I called again and was told "we couldn't send the message to the driver". Really? You don't have radios in your trucks, or cell phones??

Do not do business with this company or any company that uses them as a courier. You will regret it - believe me.
11/9/16
I've been using Photobucket since 2004. Over the years they've stuffed more and more ads into their site, while offering nothing new to their customers. They are so bogged down with ads now that the site is utterly useless. I subscribed a year ago to get rid of the ads. They took their payment less than a week ago for this month, then I get an email from Paypal (not Photobucket) telling me that Photobucket cancelled my account. So they took my money and then cancelled my account without having the decency to even tell me! I tried to open their site and got a sleazy full page ad that I couldn't get rid of, even after I closed and opened their page several times and tried it with three different browsers. I emailed their support asking why I was cancelled, they didn't bother to reply. Now I've lost access to over 10 years worth of my own photos and videos.

Tip for consumers: Just don't.

9/9/16
Kijii provides a means for illegal, unethical animal vendors to rip off the public and abuse pets. Puppy and kitten mills, dog fighters looking for bait dogs, fake "rescues" looking for free pets to feed to reptiles, irresponsible breeders selling pets too young to be taken from their mothers, fraud artists selling non-existent animals - all of them profit from ads carried by Kijiji. Without Kijiji's assistance none of these criminals would be in business. They have "pet policies" which they claim are intended to weed out animal abusers and fraud artists, however, when an ad that violates their policies is flagged, they refuse to take down the ad or take any action against the seller. Clearly these "policies" are nothing but window dressing to protect them from criminal liability, despite their own criminal behaviour. Contacting their customer service to complain is a waste of time. All you get is a patronizing form letter telling you how to file a complaint.

Tip for consumers: Don't buy or sell animals on Kijiji, you are just helping them and their criminal sellers to profit from the misery of abused animals!

1/12/15
Horrible vendor, avoid at all costs. Stock availability info on their site is a lie. The item I ordered was advertised "in stock, ships within 24 hours". A week later, not even shipped and TigerDirect has no idea when it will ship or even where it's shipping from. That's because TigerDirect is just a front for some "mysterious" company in China and there's little communication between the two. Where I live, eco-fees are charged at point of sale. TigerDirect claims they won't bill your card until your order ships. They billed my card an eco fee of $5 plus taxes, immediately (illegal, like charging sales tax before an item is delivered). They also overcharged me by $4.25 and refused to refund the difference, so I filed a complaint with the Ontario government. I asked TigerDirect to cancel the order and give me a refund. Took 2 calls, first call they flatly refused to cancel. Second call they said it would take 3 days to cancel (?). My refund will also take 3 days before they submit it to MasterCard. I have filed a formal complaint with the Ontario Ministry of Consumer Services. I strongly suggest other disgruntled customers in Ontario do the same. Also, if TigerDirect won't issue a refund to your card it's time to initiate a chargeback - you get your money back faster, TigerDirect will be hit with fat fees, and the banks frown on retailers who get lots of chargebacks.

Patti Has Earned 46 Votes

Patti G.'s review of Kijiji earned 6 Very Helpful votes

Patti G.'s review of Amazon.ca earned 6 Very Helpful votes

Patti G.'s review of Purolator earned 3 Very Helpful votes

Patti G.'s review of Photobucket earned 11 Very Helpful votes

Patti G.'s review of Gab.ai earned 5 Very Helpful votes

Patti G.'s review of Cravetv.ca earned 9 Very Helpful votes

Patti G.'s review of Save.ca earned a Very Helpful vote

Patti G.'s review of Creditkarma.ca earned a Very Helpful vote

Patti G.'s review of PetSmart (canada) earned a Very Helpful vote

Patti G.'s review of TigerDirect.ca earned 2 Very Helpful votes

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