CARiDReviews 7,317

I ordered a hood and paid for it, the moment I received confirmation I noticed I selected the wrong hood so I contracted them immediately. The person I was in contact with was able to help me with my issue but they had to charge me a fee due to the price difference between the hood which I agreed to and paid immediately. They had informed me that the exchange has been made and I should get the correct hood. 4 days later I contacted them again in the morning just to confirm and I was told that the hood was exchanged. Within a few hours later I got confirmation that my hood shipped I was excited but when I looked at the hood that they shipped it was the wrong one so I immediately contacted them. The lady I spoke to on the phone was nice but unhelpful. She said I have to take and shipment and sign for it, I told her no because that would mean I was agreeing to and accepting the shipment even after I paid more for it. She said I will have to return the hood before they can issue the right one. This will take another 5 to 7 days then I have to wait for them to clear it and then ship out a new one which again will take 5 to 7 days. At this point I am mad.
You billed me more screwed up and want me to wait over 14 days for a hood.
I'll not recommend this place to anyone and this is just my honest opinion.

I had two headlights that needed to be returned because they no longer adjusted at all. I received a return label from car ID and they were shipped back to them in November 2023. It is now January 31 and I still have not received my refund. Each every time I send them an email I do receive a response, but it is only lip service. I understand that the headlights are manufactured by Snyder and they seem to do nothing about the return with car ID. Car ID always tells me wait, wait, wait one more week. Wait, one more week wait, 24 to 72 business hours wait, wait and wait. We're talking about $800 here which Snyder refuses to send back for their defective product.

If I could have given a NEGATIVE 5 Star review, I would have. STAY AS FAR AWAY FROM THIS COMPANY AS YOU CAN.

I placed an order *******, (#*******), and the first red flag should've been 2 different prices! 60.84 in the beginning, and then 79.03 after the customer service rep applied a "discount"! But, I really needed the part and ever place else had them on back order.
I get an alert that fedex delivered the package *******, and since it was a long weekend, I was out of town. The package was put in my mailbox, according to the photo, I get back in town tuesday, no package in the mailbox,I contact carid, they say "search around", I searched the property, no package. Contacted them again, they say "file a police report!". The police wouldn't file a report since it was left in the mailbox, instead of the porch, where fedex normally leave packages. The police say "contact the post office!". The post office couldn't act, because it wasn't a package that was sent through the US mail!. Carid won't give me a refund or a replacement!, even though? I followed all of the steps on the carid website regarding replacements. So I'm stuck paying for a part I never received. The run around and buck passing. So I
Plan to warn my social media groups and followers to avoid these people at all costs.

Ordered a grille advertised as in stock and discounted 12/21. They contacted me via email on 12/22 saying that the order could not be fulfilled. They claimed their vendor could not supply the part in time and it was cancelled for that reason. I asked for a suitable replacement at same cost and they sent me another link to the same part number for a much, much higher price. When I asked why they said the website was not updated and the advertised price was not accurate. Bait and switch. I asked for a refund immediately as they had already charged by card for the full price plus shipping and they refused citing their 7 day refund policy. It has since been 7 days and still no refund. Customer support is refusing to refund at this time. They are absolute scam artists and should be out of business. I have had to file a chargeback and report with visa and consumer affairs of Nj.

I purchased a Ford Motorcraft Power steering rack, the package was damaged during shipping. The hose was bent during shipping. I was told they would send a replacement and then days later I was instructed that a replacement was not available and asked what my options were as it had been days and the mechanic wants it out of his shop. I mentioned that the mechanic offered to buy a new line and install it and I was told to go ahead and install it and they would offer me a credit towards the labor and So i told the mechanic to put it in. Immediately upon installation there was binding in the steering, so the mechanic did not swap the part and called me. I immediately called Car-ID back who told me that now they could not help me because I had the part installed. But that is what they told me to do since they didn't have a replacement. I have been back and forth with them about this and wish I had disputed my credit card charge at this point.
They finally offer me a return, but then ask me to sign a paper stating that the part was never installed and if it shows signs of installation I would be denied my refund. Same paper for returning the core! How the heck is the core supposed to never be installed? What kind of BS is this? How else would I know the new part was defective if I never installed it?

All I can say is buyer beware! If they send you a bum part, you are $#*! out of luck! They won't honor the stated warranty, refuse to put in a claim for shipping damage and only offer refund of shipping and a $25 credit towards a future purchase? This part cost me almost $600! Not to mention I had to pay to shop labor to have it installed, now they won't even honor the warranty and I can't even get my core credit returned!

They only give you a 30 day period to return cores, yet they charge you an astronomical amount for the core so they can make some extra money. I ordered a steering box from them right before covid hit and was not able to return my core. I was legally NOT allowed to cross. I then asked them to consider this as I am able to go down now. Nope, they don't give 2 $#*!s. The guy on live chat was just rude. He didn't care that I was not physically allowed to cross. Just a "Nope, you are past the 30 days." FYI, 30 days is nowhere near long enough. Some guys won't even get to the job until 2 month later. It should be at least a year.

I ordered several small parts for a total of $17.64 and then was charged $65.64 for shipping, The parts could have fit in the palm of my hand and the shipping was $65.64. I could have had the parts shipped from around the world for that price. RIP-OFF don't do business with this company.

I received a damage rim in the mail so when i called carid they ask to send a picture of the damage rim so i send the picture at 9:30am and didn't hear anything back about my return so I called them back at 4:30pm and the stated we sent an email. I explained to them that i had my email open the whole day I never got an email from you so finally they send the email. The next day they send a shipping label so i print it out and drop it off at an ups drop off. Then they send an email the following morning at 5:30 am with a different shipping label. I explained to them that I've already dropped the rim off and that I cant leave my job to go track down my package. This place is a joke and I will never order from them again or tell anyone I know to order from them. Update on rim… I tracked my package and it said it was waiting for a payment after CARID told me they would cover all the cost which was false. Then they tell me once they receive my rim it will take 45 to 60 days to look at the curb rash rim I received before sending out a replacement. Why does it take 2 months to look at a curb rash rim that was sent to me?

Said it would be here on a Monday took the money then no further contact. Keep waiting go back and log in says it cannot fulfill the order. But still has not sent out anything about it or my cash. Buyer beware. Hello Amazon…

Purchased item (mirror) that is not an appropriate fit for my motorcycle. Customer service informed me that I should resell it to a friend or neighbor due to the restocking fee. Unhelpful and rude during the interaction. Definitely not a company I would repurchase from unless I knew the product was an exact fit.

I purchased a window regulator 3 times defective then they lose package then they said they would send me check in 7 business days that was in September were in October I called they said that cardi refund will take long and they would send when they can I would never buy from them again refund amount 206.46

I purchased Renen rims through CARiD and was very disappointed that it took almost a year to get and although No fault of CARiD it didn't make waiting any easier. After getting my rims for my car (after waiting almost a year). I went to have them mounted by a reputable tire and rim company just to find out the front bolt pattern was off slightly and did not match my manufacturer bolt pattern. Needless to say my frustration went through the roof. I contacted CARiD the next business day and I provided them with pictures of the problem and they contacted Renen and they said since the tires where put on the rims they wouldn't send a return authorization. I was not a happy camper. After waiting almost a year and to finally get these great looking rims the front wheels didn't match my bolt pattern. I will say that CARiD was sympathetic but they used a loop whole from Renen that says if I mount these rims they cannot be returned. That's in the fine print that should be high lighted in bold. Maybe the tire and rim company who mounted my rims should have checked the fitment and they did so on the rear and assumed since they were fine the front would be the same. Why would anyone assum there would be a proble when the rear installation was fine. You know what they say about assuming...So my options are to find a machine shop to re-drill or use an adapter which I'm not sure will work. None the less, I will have to spend more money for this after ordering these rims a year ago on 10.8.22.

I ordered a body kit and trunk spoiler for a sportscar. The shipping fee was $79 and the total purchase came to a little over $800.9 days after they took my money, which would have been a binding contract for that amount I am pretty sure, I received an email stating that they needed $286 more for the shipping. Of course I canceled the order. And then waited 4 days to get my money back that they took immediately by the way at the initial purchase. Scam company.

I've made several purchases from them including two sets of rims and at least one spare. They're are completely legit, honest and transparent. My first order, the rims were not in stock and they weren't sure when they would get them. Nate reached out and gave me many different options and I settled on a set that my kid liked. They were here within days. Second set, they were waiting on the manufacturer for one rim... promised it would be shipped in a few days. And it was shipped on the day they had promised... not only that... the shipment literally arrived the next day. I can't tell you how happy I am with CARiD... they haven't let me down one bit! 10 out of 10 would recommend! Thanks guys!

They have no idea if the part I ordered was shipped and if/when I may receive it. I am unable to immediately cancel my order or speak to a supervisor

This company is flat out playing games with people, all Indians in customer service on their typical BS, you request a refund and it's like trying to get something back from a child, they just hold onto your money for weeks until you threaten them, and I top of that, they dropship all of their parts, this company is like some cheap scam Indian dropshipping company and it's ridiculous. DO NOTTTTTT GOOOOO HEREEE

You have NO VALUE with this company due to the way their phone people speak to you. I tried to get some questions answered about purchasing some items and the snotty woman knew nothing! Not only that she eventually hung up on me because she was incapable of providing answers. I spend my money where I an treated nicely and values as a customer and this isn't the place. I see so many negative reviews and all the company does is keep APOLOGIZING? How does that help anyone? I would like to know. They have no idea how to treat customers properly at Carid.

This is the worst company to deal with, waiting for a month already to get my refund. Every day they say wait another 3-5 days and it goes on and on. Terrible, I'll be disputing that transaction thru my bank, it will be faster and easier to get my money back. Avoid them as much as you can, safe your time and money.

I bought a front bumper for my Tesla Model S on 8/16, the confirmation email said it will arrive on 8/24, on 8/28 I called them asking where it is at? They said oh, it is being shipped out as we speak and send me the tracking number.

Looked up the tracking number (fed ex) and it said it was still in Oklahoma somewhere. I waited a week, then another week.

Finally today I called them and gave them my purchase order and tracking number. They said "we are really sorry, our wholesaler hasn't shipped it out yet" and i said you have had my money for about a month and it said i was supposed to get it on 8/24, why are you saying I should receive it when it isn't in fact at the warehouse?

So said I can wait for it to get to the warehouse (drop shipper) or I can get my money back. Money back please!