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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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Ordered a metal hood for a Gbody car, received damaged, which was not realized until the interior box was opened. The exterior box was fine, delivery driver would not stay on site to wait for the exterior box to be opened. CARiD blames the shipper, the shipper blames CARid. Me the consumer ends up with a piece of junk! Do not buy from CARid!
Fog lights advertised at $77 turned out to be $114 when I ordered. Tried to cancel the order immediately, but they said it was too late. If I try to return them, they will deduct $25 from the refund for the original shipping. Of course, it will cost me $25 to send them back, so I would be out $50 just to return them. Will not be dealing with them ever again.
Dear Robert,
Thank you for sharing your experience with our store!
I understand your frustration but the shipping cost varies on the destination as well as the taxes. After adding the parts to the cart you put the shipping address. The system not only calculates the shipping cost and tax, but it also checks the nearest location where all the parts are available (the closest warehouse to get the lowest shipping price, the availability of several items at one location to have the shipment combined for free). When the address is filled in, it shows the subtotals for the item, shipping, tax separately and the grand total. If the total does not work for you, the order is not processed, no fee is hidden, just close the page or get back to the cart.
Only if the grand total works, you can proceed with the order and be redirected to the page where the payment information is required. Taking into account all the diversity of products, warehouses and final shipment locations across the whole US and world this is the most accurate way for us to provide the best competitive prices (of course, if you find the same part for less we match the prices for you).
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconvenience caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com
CarID claimed that my wheels were mounted and shipped back to them damaged. Without providing any pictures or artifacts, they are claiming that someone had repainted the wheels with a marker. Seriously inappropriate response. The wheels never were removed from their original ship packaging or mounted. For refund purpose, CarID instructed me to send them tons of photos in which were sent. After about a month of back and forth with their front end support team, no response from anyone in management, and just trying to get my refund on these wheels, I will now have to the extreme route of bringing in the Better Business Bureau and a lawyer. Unbelievable.
Dear Terry,
Thank you for bringing this issue to our attention.
We are sorry to know about your unsatisfactory experience with our store.
According to the correspondence with you, I see, one of our managers sent you photos of the damage on the wheels that someone tried to cover up with a marker. Unfortunately, a refund cannot be issued in this case.
Please, check your email inbox for details.
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.
TCM failed in 1 year. The replacement was damaged in shipping. The part is no longer avaliable. The TCM Dorman 609-231 replaces the bad part and dorman has them at the warehouse. Car ID want to give me a refund 250 Dollars but keep my 300 Dollar core. Now they got My core for free.
Dear James,
Thank you for bringing this issue to our attention.
We are sorry to know about your unsatisfactory experience with our store.
The part you ordered from us is 609-031 which is no longer in stock. Our partner Vendors do not have Dorman 609-231 in their stocks yet, therefore it cannot be exchanged. The refund of $300 for the core item was issued on 08/08/22. We do not have your core item and you received already a full refund for it.
Please, check your email inbox for details.
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.
I told them to cancel my order and they said they would let me know. I then proceeded to call them back 2 days later and i asked to confirm if it was cancelled and they said yes. Maybe a week after that i get an email that says your order was shipped successfully. At this point I knew something was wrong so I called them and they kept saying they never said it was cancelled. So i asked for the audio recording of the phone call and i was right. I asked them to listen to it and they still did not believe me. So thank god for pay pal because they were able to send me a full refund even tho Carid told me and said "you will never get your money back for this one". So long story shot they don't care for their customers and you can find better quality parts somewhere else so just stay away.
Dear Connor,
Thank you for sharing your experience with our store!
We are terribly sorry to know we did not manage to meet your expectations at this time.
Cancellation is a two step process and requires confirmation on the manufacturer's end in order to avoid any further complications. As the normal turnaround time for cancellation is 3-5 business days, we are unable to guarantee cancellation if the product's shipping date is set on the same day or the following one as sometimes products are shipped faster than expected. However, we are always ready to assist and provide the return documents to return the product back for refund or offer compensation if the client will decide to keep the product.
Please give us an opportunity to look deeper into the issue and facilitate the resolution process for you.
Please, email me directly at mila.pa@carid.com with your order details and i will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com
We placed an ordered for Lights to Canada for our sons Honda Civic, Car ID mixed up and sent the wrong paper work to the shipper and the item never left California, In hearing this, we decided to cancel the order and look for something more local, that was around July 19. To date after several chats and calls to CARID we have not received our credit back to our card. We have also not received any type of documentation related to the cancellation of this order. When I asked if I could receive an email from CARID to confirm the cancelation I was advised that their notification system does not allow for this and again was advised that we should see the refund within the next 2 to 3 business days. I am hoping this happens. Overall, I would never recommend this company to anyone as the service is atrocious and non existent. Especially, as we never actually received the product. I would have given them 0 stars if that was permittable. Don't buy from this company.
Dear Maria,
Thank you for sharing your experience with our store!
We are terribly sorry to know we did not manage to meet your expectations at this time.
Cancellation is a two-step process and requires confirmation on the manufacturer's end in order to avoid any further complications. Once the part is shipped out, there is no way to cancel thee order, only return it. However, we are always ready to assist and provide the return documents to return the product back for a refund or offer compensation if the client will decide to keep the product.
As for notifications, our system sends them automatically. You should see the cancelation request notification in your email. Please check that you put the correct email address when placing the order.
Please give us an opportunity to look deeper into the issue.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconvenience caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com
Three weeks ago ordered front driver and passenger window motors for a 97 VW Eurovan Camper. When they arrived they were marked for 93-95 Eurovan. As soon as we saw they were the wrong parts we called and were told we would have to make and send a video to prove they wouldn't fit if we wanted to return the motors. The cost to pay the mechanic to disassemble the door and make the video would exceed the refund and doesn't make a bit of sense since the items are clearly marked as parts for earlier models of the VWs. When I (a woman) balked at the policy the man said that if I wanted any refund or return I better behave and do as told. I couldn't believe they call the guy a customer service agent. Maybe in Saudi Arabia. Anyway I gave him a piece of my mind about how he was speaking to me and hung up. I called back and got a woman who was clearly being told what to say, probably by the man that talked so ugly to me earlier repeating the same ridiculous policy. Their policy is clearly designed to avoid having to refund anyone for anything even if it is their problem. DO NOT PURCHASE ANYTHING FROM THESE PEOPLE! SCAM ALERT!
Dear Bonnie,
We are extremely sorry for the situation with your product. We sincerely want to smooth the inconvenience and improve your experience.
Any product (exceptions are non-returnable ones) can be taken back for a refund under any reason if it is still within the 30 days return policy and was never installed. We diligently work with each client in order to identify the issue and resolve it in a timely and efficient fashion. Therefore, in the event of the wrong part received pictures may be necessary to complete your request. I understand this request might be inconvenient, however, without having this information, we cannot process return for a full refund or correct replacement.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I have ordered a pair of headlights for my Dodge Ram 2016 1500 because according with their product description it was compatible, however when it arrived, the products were not compatible despite the description saying it was. So I contacted via email to request a refund and instructions to proceed on returning the products. Ever since they are saying I need to wait 24-72 business hours. I've waited from August 7th thru August 14th that's more than 72 hours. Now they want me to wait another 24 hrs. They are neglecting to refund my money and don't want to send me instruction on how to return their products, if this is not solve anytime soon I will contact my credit card company and listed them as fraud.
Dear Jaime,
Please, accept our apologies for the situation with your order and for the inconvenience caused.
We are sorry for the return authorization processing delay. It is not a typical situation and we would like to resolve the issue as soon as possible.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Unfortunately, I not only considered it but I bought things twice, (BIG MISTAKE) if I do it again I'll cancel myself. This is apparently some guy in his basement with a laptop who forwards your order to an actual business. 1st order wasn't complete, 2nd order was wrong parts, poor/nonexistent customer service.
Dear Cal,
We are extremely sorry to know about the negative experience you had and would like to fix this issue as soon as possible.
We would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best to provide each client with top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Bad Customer Service.
Shady Shipping Policies.
The part I received was not the brand I ordered, but because they all come from the same factory I was told this was an acceptable replacement.
Could saved 100s on RockAuto or even ordering domestic had I known what Brand I was Actually getting.
Even after paying shipping, duties and taxes, I was still billed by the courier for extra duties on the package. Basically fraud as far as Im concerned.
-Wrong Product Recieved
-Long Wait time for product
-Was charged extra fees upon receiving product.
Overall terrible experience.
Dear J. H.,
Please accept our apologies for the situation with your order, and for the frustrating experience you had.
When you submitted your order, you paid for the part and shipping to the address that you provided. Shipments to Canada as well as all other international destinations are subject to additional shipping charges which may not be captured until after the order has been placed. It is the recipient's responsibility to pay all applicable duties, taxes, & brokerage fees. Detailed Info can be found here: https://www.carid.com/help-center/canadian-shipping-info.html
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Ordered a rear spoiler for a 2011 Honda CRZ in smoke grey Metallic. Received rear spoiler in pearl white. That was on July 1st. Contact CAR I'd a total of four times before I received a return authorization. Filed a complaint with PayPal. Finally received an RA and wrong spoiler was received on July 14th at their suppler in Texas. I still have not received my full refund for an item I ordered correctly. Their customer service person told me they couldn't issue a refund because PayPal had the money and that I needed to cancel my dispute. When I contacted PayPal they said that was incorrect. To say that I am disappointed, in the way this entire order was handled, is an understatement. All they care about, was the rating I was giving on their customer service personnel, who didn't solve the problem I was having, which was just to get a return authorization.
Dear DMGrounds A.,
Please accept our apologies for the situation with your order, and for the frustrating experience you had.
Please, email me directly at mila.pa@carid.com with your order details so I can look into this issue and assist you further.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Worst company I've ever done business. This company has zero customer service. If you get correct part as described thank god. But if something is wrong with your order you are screwed because if you send wrong product back they keep your money and the product.
Dear Joe,
Thank you for bringing this issue to our attention.
We are sorry to know about your unsatisfactory experience with our store.
Please, check your email inbox for details and compensation offered for the inconveniences caused.
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.
Ordered a pair of brakes that I ended up not needing, returned them the next day & here we are exactly 34 days later & no refund! Everytime I call they give me the run around about waiting 3-5 business days, even after I wait the 5 day max I return the call & they once again say to wait 3-5 MORE business days, has happened to me now 3 different times! Will NEVER be shopping here again.
Dear Kenneth,
Please accept our apologies for the situation with your order, and for the frustrating experience you had.
We would appreciate an opportunity to improve your experience and show you that this is not the way we usually work.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Ordered a front bumber for my wife's tesla took it in to have it installed and they told me that the bumber has small hairline cracks and needed a lot of work and most likely won't fit. I called Car id and they told me there nothing they can do
So I'm out of 2100.00 not happy pls don't buy this bumber on their site
Dear Erik,
Please accept our apologies for the situation with your order, and for the frustrating experience you had.
Hoods and bumpers on the website are advertised as "raw" and due to the material and processes used in production, products will not be a "direct bolt-on." Such products may need prepping, sanding, shaving, filling gaps, and/or other bodywork. We highly recommend that a professional "custom" shop with fiberglass body kit experience perform the installation. Auto shops experienced in OEM installations may not be experienced in aftermarket fiberglass installations. This disclaimer is shown to each client before purchase and it is impossible to proceed further to the checkout page without acknowledgement.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconvenience caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Listed a part on they're website that wasn't in stock…They sent me a replacement part that is 50 dollars cheaper and said it was an equal product…They did it twice…Each time I had to box it back up, print instructions and drop it off at UPS…Their goal is to wear you out and except a cheaper product…The transaction return time was 1 month for an air filter…Be careful…Horrible experience …Good Luck..
Dear Nick,
Please accept our apologies for the situation with your order, and for the frustrating experience you had.
We would appreciate an opportunity to improve your experience and show you that this is not the way we usually work.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
In hindsight, I should have purchased these headlights from Carid. I purchased a cheaper product from Amazon, needless to say I got what I paid for. Lesson learned.
This was my first order. Wasn't expecting such an excellent service and quality of products. The Antenna is perfect and the signal is excellent.
Most of their inventory is out of stock. I was trying to buy parts for my motorcylcle, and under air filters they had 19 different products. Every air filter was out of stock. I needed a cardo bluetooth module for my helmet. They had 39 options, and each and every option was either discontinued, unavailable, or out of stock. It isnt just motorcycles, its the entire website, and without an option to sort out unavailable items from search results, the entire website becomes a waste of time.
Dear Brodie W.,
Thank you for sharing your feedback with us.
Please accept our sincere apologies for the unsatisfactive experience with our store.
We want all of our customers to enjoy the best possible experience at CARiD.com, so keeping our website up and running and making sure all of our information is accurate is very important to us. In effort to provide our valued clients with the most up to date and accurate information, CARiD is continuously implementing real-time updates to our online store. The availability of the product can be updated several times a day as we do our best to provide every new update as soon as we receive it from the manufacturers.
Please email me directly at jesse.ba@carid.com with your order details and I will assist you further as well as offer compensation for the inconvenience caused.
Sincerely,
Consumer Relations Department at CARiD.com.
I ordered 2 basic steel wheels for a Fiesta. The ad seemed to say I would have them within three days of ordering. Today is day four and the rep on Chat tells me that they will let me know within 72 hours that my order has shipped. The price was only worthwhile in exchange for promptness and convenience. I am getting neither. I was offered a $15 dollar gift certificate for my inconvenience, after declaring that I would not do business here again. That serves as a measure of how well the robot is listening.
While canceling, the automated message told me that if I complained about the message I would have to listen to the message longer. The supposedly live human told me that it will take 3 to 5 business days to get an EMAIL acknowledging my request to cancel and refund the order.
I really fell into this trap. I will not do business here again.
Dear Wayne,
Thank you for sharing your experience with our store!
We are terribly sorry to know we did not manage to meet your expectations at this time.
Cancellation is a two step process and requires confirmation on the manufacturer's end in order to avoid any further complications. As the normal turnaround time for cancellation is 3-5 business days, we are unable to guarantee cancellation if the product's shipping date is set on the same day or the following one as sometimes products are shipped faster than expected.
Please give us an opportunity to look deeper into the issue and facilitate the resolution process for you.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com
Bought an ABS module for my work truck the first mechanic went out a bought a very expensive programmer as he could not program it then the truck went to Chevy where after two visits they removed the defective CarID unit and replaced it with a chevy rebuilt unit. CarID will not refund the money even though the unit they want to return has nothing to do with the one they shipped my and they sent it to the wrong address in another state I had called to correct the address before I return the old unit. Lost money lost time buyer beware CarID is a bad place to do business go elsewhere. I do not need a second unit so doing business with these g=eeopel wasted time and 4X $$
Dear J S,
Please accept our apologies for the situation with your order, and for the frustrating experience you had.
We would appreciate an opportunity to improve your experience and show you that this is not the way we usually work.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Karla,
We are terribly sorry to hear about your frustrating experience with our company.
Due to the peculiarities of the damage claim, the box and the part inside must be inspected upon delivery and signed as damaged if any harm is located. This is the only way for us to submit the damage claim with the shipping carrier and proceed with either refund or replacement for you with no questions asked. The information about freight delivery is also shown during the order processing as pop up disclaimer. If this condition is not met, we can no longer process a damage claim with the shipping carrier. Such a claim would be denied since there is no way to validate if the damage was caused in transit or during installation.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.