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Purchased item (mirror) that is not an appropriate fit for my motorcycle. Customer service informed me that I should resell it to a friend or neighbor due to the restocking fee. Unhelpful and rude during the interaction. Definitely not a company I would repurchase from unless I knew the product was an exact fit.
Tip for consumers:
Customer service was not helpful at all.
Products used:
Did not use product. Returning product would cost more than product worth.
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CarId has no interesting in assisting customers after they have given them money. Even if you...
DON'T BUY FROM THEM, PARTS ARE NO GOOD, RUTURNS ARE NOT ALLOWED. IF YOU ASK FOR A RETURN A...
Dear Philip,
Thank you for sharing your feedback with us!
We are extremely sorry to know about the inconvenience with your product.
The items must be in brand new condition and in the original packaging to qualify for return (should not be assembled, installed, or modified in any way). The initial shipping cost and the return fees will be deducted from the refund. In case return caused by CarID error, we will refund in full. Here you can check our return policy:
https://www.carid.com/help-center/product-return.html.
Please, email me at mila.pa@carid.com so I can locate your order in the system and check if any exceptions are possible.
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.