I placed an order *******, (#*******), and the first red flag should've been 2 different prices! 60.84 in the beginning, and then 79.03 after the customer service rep applied a "discount"! But, I really needed the part and ever place else had them on back order.
I get an alert that fedex delivered the package *******, and since it was a long weekend, I was out of town. The package was put in my mailbox, according to the photo, I get back in town tuesday, no package in the mailbox,I contact carid, they say "search around", I searched the property, no package. Contacted them again, they say "file a police report!". The police wouldn't file a report since it was left in the mailbox, instead of the porch, where fedex normally leave packages. The police say "contact the post office!". The post office couldn't act, because it wasn't a package that was sent through the US mail!. Carid won't give me a refund or a replacement!, even though? I followed all of the steps on the carid website regarding replacements. So I'm stuck paying for a part I never received. The run around and buck passing. So I
Plan to warn my social media groups and followers to avoid these people at all costs.
Dear Anthonio,
Thank you for sharing your experience with our store!
I understand your frustration but the total on your order includes the shipping cost and tax. The shipping cost varies on the destination as well as the taxes. When the address is filled in, it shows the subtotals for the item, shipping, tax separately and the total. If the total does not work for you, the order is not processed, no fee is hidden, just close the page or get back to the cart.
We tried to file a lost package claim with the shipping carrier but it was denied due to them having proof of delivery. Regretfully, CARiD is not responsible for the theft of any packages lost.
Please check your inbox for details.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com