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I had two headlights that needed to be returned because they no longer adjusted at all. I received a return label from car ID and they were shipped back to them in November 2023. It is now January 31 and I still have not received my refund. Each every time I send them an email I do receive a response, but it is only lip service. I understand that the headlights are manufactured by Snyder and they seem to do nothing about the return with car ID. Car ID always tells me wait, wait, wait one more week. Wait, one more week wait, 24 to 72 business hours wait, wait and wait. We're talking about $800 here which Snyder refuses to send back for their defective product.
Tip for consumers:
as with many companies, it’s all about selling the productl
Products used:
Two headlights from Snyders
The customer service agent should have asked for the VIN nbr to make sure I ordered the correct part. Now connection dimpled and return denied. $400….SHOT. I've offered to pay for a new plug also(so far no response). I get a lot of lip service from customer service. I don't think they know the meaning of customer service. I have asked for the wiring schematics for the head light several times and I'm still waiting after 4-5 days. Every time I receive a response says 3 to 5 business days. So far i'm VERY disappointed. If my mechanic is able to wire it to my automobile, we'll see if the headlight works as it should. If good, I will revise this posting.
Tip for consumers:
If a headlight, give them VIN number, even if they don’t ask for it,so they don’t send you the wrong part!!!!!
Products used:
None. Wouldn’t fit. Couldn’t return. No further comment ($400 worth of too upset)
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Empty.
DON'T BUY FROM THEM, PARTS ARE NO GOOD, RUTURNS ARE NOT ALLOWED. IF YOU ASK FOR A RETURN A...
Dear Don,
Thank you for your feedback.
We are sorry to know about your unsatisfactory experience with our store.
The headlights you ordered are meant for the HID / Xenon only. According to the call log, the Sales representative doublechecked this information with you and you confirmed you have HID
Please, check your email inbox for details and compensation offered for the inconvenience caused.
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.