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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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The intermediary company was not honest. I made it clear that the purchase and the shipping of the product were wrong. They never offered to exchange it!
Quick customer service and got product
Brakes work fantastic
Dear Charles,
We appreciate you taking the time to share your positive experience. We're glad to hear that your order arrived promptly and that the part works as expected.
Thank you,
Consumer Relations
Everything was good. I would buy again if i need another one.
Dear Zakariya,
Thank you for your kind words and for choosing our website. We're so glad to hear you had a positive experience with our website, prices, and product delivery.
Thank you,
Consumer Relations
Very good customer service, as well as product quality. Item was as described and arrived quickly.
Dear Thomas,
We appreciate you taking the time to share your positive experience. We're glad you found our customer service helpful and responsive. We're glad to hear that your order arrived promptly and that the part works as expected.
Thank you,
Consumer Relations
Needed window sills for my 2010 Nissan Titan XE club cab. The window sills(4) were exactly cut, and easy to install. Each sill had 3M adhesive backing. Peal and stick over existing window sill. Polished steel looked good!
Dear Tom,
We're thrilled to hear you found our product easy to use and understand! We strive to provide our customers with high-quality parts and excellent service, and it's great to know we met your expectations. Your positive feedback means a lot to us.
Thank you,
Consumer Relations
The part ordered was a fender. It fit okay but not great. Didn't come damaged but aftermarket body panels palmist never fit perfectly without messing around with it
Dear Zach,
Thank you for your feedback regarding the fender.
We understand that aftermarket body panels can sometimes require adjustments for a proper fit. If you continue to experience issues, please reach out to us. We are here to assist with troubleshooting including replacements.
Please check your email for details and let us know if you have any other questions or concerns.
Thank you,
Consumer Relations
I through the part you sent in the garbage they sent the wrong side of my fender i ordered passenger side they sent drivers side
Dear Richard,
We apologize for the inconvenience caused by receiving the incorrect part.
We understand your frustration. We do provide exchanges and refunds if you are not satisfied with your product. It does not look like we received notification that you were unhappy with the part.
Please let us know if you have any additional concerns. We would like the opportunity to make this right.
Thank you,
Consumer Relations
Item received was not new, but must have been a product previously returned. Customer support reviewed the purchase and issued a full refund. Thank you!
Dear Jason,
We are sorry to hear about your experience with your parts. We strive to ensure our products are accurately represented and delivered in excellent condition.
Please reach out to me via email at the following address: support@carid.com. Include "Feedback Attn: Mila" in the subject line along with the order number associated with the used part. I will immediately review and provide the best possible resolution.
Thank you,
Consumer Relations
Dear Rob,
Thank you for your kind words! We're so glad to hear you had a positive experience with our website, prices, and product delivery. We appreciate your business and look forward to serving you again in the future.
Thank you,
Consumer Relations
Not here it was to be here on 8/9/2024not happy truck was to go un for service today but did not get my order a
Dear Dave,
We apologize for the inconvenience you experienced with your order.
Please note that transit time can vary depending on the destination and the shipping carrier.
Please check your email for details and let us know if you have any other questions or concerns.
Thank you,
Consumer Relations
Quick, helpful, knowledgeable service over the phone for my wheels purchase. Smooth and easy.
Dear Alex,
We appreciate you taking the time to share your positive experience. We're glad you found our sales service helpful and responsive. We strive to provide our customers with the best possible support experience, and we're glad that we were able to meet your needs.
Thank you,
Consumer Relations
I did not need to contact CARiD, everything is excellent. Thank you
Dear Carlos,
We appreciate your kind words and are thrilled to hear that you found the ordering process fast and easy. We strive to make your experience as smooth as possible.
Thank you,
Consumer Relations
Customer service was great. I had an issue and they resolved it quickly. Will buy from CARiD again!
Dear Christine,
We're thrilled to hear that you found our customer service helpful and responsive. We strive to provide our customers with the best possible support experience, and we're glad that we were able to meet your needs.
Thank you,
Consumer Relations
Dear Ryan,
We appreciate you taking the time to share your positive experience. We're glad to hear that your order arrived promptly and that the part works as expected.
Thank you,
Consumer Relations
* Editing. After many many emails, they have finally agreed to refund me which is much appreciated.*
So I ordered caliper covers for my Kia K5 GT line. First of all, I didn't reveived the ones I had ordered and second, THEY DID NOT FIT. So I calked to have them returned and it took them about a month to send me the informations. I did everything they said, paid for insurance, and then, received an email saying my request for refund was denied. They said they were scratched ( which is absolutely false), even send a bogus picture of them with scratches, ( which I suspect they scratched them themselves) They are thieves. DO NOT ORDER ANYTHING FROM THEM..
Dear Pascale,
We sincerely apologize for the issues you've experienced with your order of caliper covers.
It's disappointing to hear about the fitment issue with your part. We take such matters very seriously and always looking into the reason to avoid any similar issues in the future.
As for the current situation, despite the item has been sent back under a foreign label we've stepped in and processed the refund for the calipers, the funds should hit your account shortly.
Please check your email for transaction details and let us know if you have any other questions or concerns.
Thank you,
Consumer Relations
Total rip off. They charged $35 shipping for a seat towel. No thanks. What a joke. Complete scam. And they don't tell you the cost of shipping until after you click Apple Pay. False misrepresentation. That's a crime down here in Florida. LOSERS!
Dear Call it l.,
We are deeply sorry for the misunderstanding that occurred. The shipping cost can be shown as $0 when there is no shipping zip code entered. Once you enter the shipping address, the exact shipping cost is shown.
Please get back to me at support@carid.com with email subject "Feedback Attn.: Mila" and your order number. This subject will ensure the email goes straight to me so that I can help you out right away. I will assist you further as well as offer compensation for the inconvenience caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
CarId has no interesting in assisting customers after they have given them money. Even if you think you are pretty safe with your order, having used their "My Garage" part fitting, I promise you are in danger of losing your money in exchange for nothing but a headache.
I provided my year, make and model to a customer service rep. I even gave them my VIN just to be sure that the $400 I dropped was not for the wrong parts. Weeks went by and my parts arrived (in a damaged box) but the parts themselves looked undamaged. I purchased a grill for my car, the grill that arrived looked to be the correct size, and had no obvious damage, so I proceeded with the installation. After a couple hours of installing the new grill, making note of the poor quality and mounting solutions, I discovered that the grill did not fit! Either because it was for the wrong year, or because it was such a poorly made grill that it was not designed to do anything more than pass a visual inspection. The grill was installed correctly, as per instruction. And yet it was clear the part would not allow the hood of the car to shut, or the bumper to completely reseat.
I contacted CarId, confident that the guaranteed fit they gave me would qualify me for some assistance in either getting the correct part sent to me, or at least my payment back. I did not expect that the first rep would be outright refusing to assist, and would close our conversation before even allowing me to get a transcript. Nor did I expect the second rep to be only marginally more patient prior to directing me to their return policy and then doing the same. Their policy states if you so much as take the parts out and attempt to install them, you are cooked. There was no way to tell this grill was incorrect prior to installation, but then again perhaps that was the intention. After all what better way to make money than to sell bogus parts and then refuse to assist afterward.
Dear Gabriel,
Thank you for sharing your feedback with us!
We are extremely sorry to know about the inconveniences with your product.
We are gladly accepting all products in a brand new (uninstalled) condition within 30 days return period and with the original box for return. Therefore, we always recommend our clients to test-fit the product first, before fully assembling it to the vehicle. Exceptions are non-returnable products. More about our return policy: https://www.carid.com/help-center/product-return.html.
Please get back to me at support@carid.com with email subject "Feedback Attn.: Mila" and your order number. This subject will ensure the email going straight to me so that I can help you out right away and check if any exceptions are possible.
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.
DON'T BUY FROM THEM, PARTS ARE NO GOOD, RUTURNS ARE NOT ALLOWED. IF YOU ASK FOR A RETURN A DEFECTIVE PART THEY WILL REFUSE YOUR REQUEST. PARTS WANT FIT OR LEAK.
Dear Customer,
Thank you for sharing your feedback with us!
We are extremely sorry to know about the inconvenience with your order.
We are gladly accepting all products in brand new (uninstalled) condition within 30 days return period and with the original box for return. In case the product was delivered damaged or defective, we always ask to contact our customer service department as soon as possible to process the claim (without attempting to use, install, modify, or repair the part). You can also find more details regarding the damage claim here: https://www.carid.com/terms-and-conditions.html
Please get back to me at support@carid.com with the email subject "Feedback Attn.: Mila" and your order number. This subject will ensure the email going straight to me so that I can help you out right away and check if any exceptions are possible.
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.
I paid $285 for hood delivery and I was promised to receive it in up to 4 days.
It took them 10 days even that I paid that much money for shipping. They will promise you anything you want so you buy stuff from them.
Never again! Definitely not recommend them to anyone
Dear Greg,
Thank you for your feedback.
We are sorry to know that we did not meet your expectations this time.
The item you ordered is advertised to be shipped in 3-5 days after placing the order. Unfortunately, there is nothing we can do to speed up the shipping of the item as this is the time the manufacturer needs to prepare it for shipping.
Please, check your email inbox for details and compensation offered for the confusion caused.
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.
My husband ordered a part for my car the wrong one was sent. We sent it back and tried again for the correct part. This has been 2-1/2 months ago. We asked for a refund and have been given the run around. They owe us almost $90.00 and when we asked to speak to a supervisor or manager they wouldn't let us. We will not be using them ever again and I'm trying to figure out how to get our money back but we probably won't.
Dear Bonnie,
Thank you for sharing your experience and bringing this issue to our attention.
We are really sorry for making the return process complicated for you. Usually, when it comes to fitment, we have to follow the Manufacturer's instructions. In some cases, pictures or additional information may be necessary to complete the claim.
We would like to improve your experience and resolve this issue in the most timely manner.
Please get back to me at support@carid.com with email subject "Feedback Attn.: Mila" and your order number. This subject will ensure the email going straight to me so that I can help you out right away. I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jorge,
We apologize for your experience and appreciate your feedback.
We take customer satisfaction seriously and would like the opportunity to make this right. We were unaware you had an issue with your purchase and encourage you to contact us directly so that we can resolve this matter to your satisfaction.
Please check your email for details and let us know if you have any other questions or concerns.
Thank you,
Mila
Consumer Relations