On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Was fantastic. Ease order process and received produced unbelievably fast.
I ordered and received what I saw. No hiccups. Website saved.
Dear Anthony,
We're thrilled to hear that you had a positive shopping experience! We strive to make our online store as user-friendly as possible, and we're glad our efforts paid off for you.
Thank you,
Consumer Relations
I called to ensure proper ordering. The rep took almost a half hour to ensure I got the right part and even did further research while we were on the call. Great customer service and got the correct part.
Dear Derrick,
We appreciate your kind words and are thrilled to hear that you find our service reliable and punctual. We strive to provide exceptional service and are glad that we have met your expectations.
Thank you,
Consumer Relations
Who is damaged because it was packaged very very poorly I was able to use it, but it made it more difficult because of the damage …..
Dear Andrew,
We apologize for the frustration caused by receiving a dented part.
We strive to provide high-quality products, and it's unfortunate the part got damaged in transit. If the part arrives damaged, we recommend immediately contacting our customer service department for assistance. We always find the best possible solution and provide options that fit your needs.
Please check your email for details and let us know if you have any other questions.
Thank you,
Consumer Relations
The part I ordered came quickly and was the right part. The salesman I talked with was very knowledgeable and friendly. I would definitely order from them again.
Dear John,
We appreciate your kind words and are thrilled to hear about your positive experience with our customer service and delivery speed. We strive to provide our customers with the best possible service, and your feedback motivates us to continue doing so.
Thank you,
Consumer Relations
Front Grill part for Honda CRV arrived with in 4 days and fit perfectly. I would buy from this site again.
Dear Eddie,
We appreciate your kind words and are thrilled to hear that you've had a positive experience with our product! It's great to know that we can provide the parts you need for your Honda.
Thank you,
Consumer Relations
Dear Don,
We have hassle free 30-days return policy. The part was ordered in June, but we can try to process a return as an exception.
Please let me know if the item is in brand new condition, never installed and with the original box? I will be happy to help you.
Please reach out to me via email at the following address: support@carid.com. Include "Feedback Attn: Mila" in the subject line along with your order number. I will immediately review your account and provide the best possible solution.
Thank you,
Consumer Relations
I called the phone number and told him what I needed and the pictures was very misleading, I ended up with the rear portion only of the ladder rack. Why would anyone want to buy only the rear ladder rack and nor the front section to make it useable?I had repeatedly asked to make sure I was buying what I needed, and he assured me, contrary to what you previously reported defending him.
Dear Randy,
We are sorry to hear there was confusion with your order.
During the original call, the sales specialist advised the kit part number 4095L-1 was required to complete the install. We have noted your account and are happy to place the order.
Please give us a call so we can ship this to you right away. Our number is 800.505.3274.
Thank you,
Consumer Relations
Good service fast shipping and good products. 👌 We will order again for you guys
Dear Leroy,
We appreciate you taking the time to share your positive experience. We're glad to hear that your order arrived promptly and that the part works as expected. We strive to make your experience as smooth as possible.
Thank you,
Consumer Relations
Very pleased with the purchase of clearance lights for our truck. They were exactly what we expected and was a excellent replacement for the old ones.
Dear Servant,
Thank you for your kind words! We're thrilled to hear you were happy with our prices and inventory. We appreciate your business and look forward to seeing you again soon.
Thank you,
Consumer Relations
Had what I needed and timely delivery, price was right. Descriptions of item was accurate.
Dear Edward,
Thank you for your kind words! We're so glad to hear you had a positive experience with our website, prices, and product delivery. We appreciate your business and look forward to serving you again in the future.
Thank you,
Consumer Relations
Did not receive initial purchase confirmation or shipping confirmation by email. Only received this after calling Carid customer service and demanding it.
Dear Michael,
We apologize for the inconvenience you experienced.
Our system is designed to automatically send shipment notifications, but sometimes these emails can end up in your spam folder or are lost. We appreciate your feedback since it helps us improve our communication processes.
If you have any further questions or concerns, please don't hesitate to reach out to our customer service team for assistance.
Thank you,
Consumer Relations
Ordered shipped correct product and they were for replacement of warped rotor.
Thanks
Dear Misha,
We appreciate your kind words and are thrilled to hear about your positive experience with our store. We strive to provide our customers with the best possible service and selection, and it's wonderful to know we met your needs.
Thank you,
Consumer Relations
I'm a mechanic with over 35 years of experience in buying new parts. Never have I experienced a better website to purchase from. All parts are as shown on the the site and delivery is quick and on time. The website is user friendly and has a wide variety of options when buying a part. Not to mention all parts are very reasonably priced with name brand manufacturers. CarID. Com is and always will be my online go to place for auto parts.
Dear Darren,
Thank you for your kind words and positive feedback! We appreciate your loyalty and are glad to hear you've had consistently positive experiences with our service. We strive to make finding parts as easy as possible, and we're glad our efforts have been successful in your cases. Your positive feedback means a lot to us.
Thank you,
Consumer Relations
I purchased some really good breaks and rotors and I honestly am pleased best quality and the kits are amazing prices
Dear Sequoia,
We appreciate your kind words and are thrilled to hear that you found our breaks and rotors easy to find and of excellent quality. Your satisfaction is our top priority, and we strive to provide a seamless and enjoyable shopping experience.
Thank you,
Consumer Relations
It was great I would recommend other people to use this service thanks
Dear Ronald,
We're thrilled to hear about your positive experience! It's wonderful to know that you had a great experience with our service. Your positive feedback means a lot to us.
Thank you,
Consumer Relations
Service was quick and product fit perfectly. You tube video was helpful for installation. Was easier than I expected. The headlights fit just like OEM
Very happy to have truck look like new.
Dear Keith,
We appreciate your kind words and are thrilled to hear that you had a positive experience with our headlight replacement. We strive to provide our customers with high-quality parts and excellent service, and it's great to know we met your expectations.
Thank you,
Consumer Relations
I have bought parts from a few years back, and returned again coz they are reliable, accurate and low prices with occasional rebates with parts ordered. Parts came sooner than promised date.
Dear Jude,
Thank you for your kind words and positive feedback. We appreciate your loyalty and are glad to hear you've had consistently positive experiences with our service.
Thank you,
Consumer Relations
Had what I was looking for and the delivery was quick. Always great customer support.
Dear Garth,
We truly appreciate your kind words and feedback. It's wonderful to hear that you've had a positive experience with our company. We strive to provide excellent customer service and high-quality products, and we're glad to hear that we've met your expectations.
Thank you,
Consumer Relations
Dear Rudy,
We truly appreciate your kind words and feedback. It's wonderful to hear that you've had a positive experience with our company. We strive to provide excellent customer service and high-quality products, and we're glad to hear that we've met your expectations.
Thank you,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Marvin,
Thank you for your positive feedback! We're delighted to hear that you were happy with the speed of delivery and that the product met your expectations. We appreciate you taking the time to share your experience.
Thank you,
Consumer Relations