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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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Great price and great shipping time, just an fyi, the new resonator have a different sound then the OEM maxima exhaust, but the savings make it all worth it
I received the part I needed. Once I looked up on YouTube how to install it, it was easy. Maybe include instructions?
Dear John,
We're thrilled to hear that you received your part quickly and that it worked perfectly! It's fantastic to know our products met your expectations. We strive to provide a positive experience for our customers, and your kind words are encouraging.
Thank you,
Consumer Relations
DO NOT BUY FROM THIS COMPANY. They are quick to take your money but don't follow through with customer service. They take forever to ship out and don't provide refunds or exchanges according to what they tell you will happen. Extremely disappointed. This company has cost us a lot of money on a trip that we can't take with our classic vehicle now because of their failure to ship on time.
Dear Sonya,
We sincerely apologize for the experience you had with our service. We understand your frustration regarding the shipping delays. A full refund has already been issued. Your feedback is invaluable to us, and we are actively working to improve our processes to prevent such issues in the future.
Please check your email for details, and feel free to reach out if you have any further questions or concerns.
Sincerely,
Consumer Relations
This was a great product that fixed our issue once installed
Dear Vinny,
We're so glad to hear that you were happy with your recent purchase! We strive to provide our customers with the best possible experience, and we're thrilled that you found our product to be exactly what you needed. Thank you for choosing us!
Thank you,
Consumer Relations
This is a horrible vendor. Do your self a favor and look elsewhere. I purchased a twilight assembly for an F250 (w/BLIS) they had advertised. I paid about $112. When it arrived opened the box and the assembly appeared to be new and had the BLIS symbol on it. Naturally, I assumed it would fit my truck since they said it was the right part. Only after I had taken the old assembly off did I realize they had duped me. The F250 w/BLIS is supposed to have 4 bulb ports, the one they sent only had 3, leaving with an extra bulb and wire with no port to connect it to. I contacted CARid for a refund and not an exchange because the part already took too long to arrive and I didn't want to have to wait again because I had already received a ticket for my broken taillight. Therefore I needed to get it fixed ASAP and planned to find one locally. I had to wait a couple more days for them to request photos and my VIN. After that, they said they would not refund the part because I didn't have the original cardboard box the part came in. I had gotten rid of it because on the outside, the part appeared to the right one. They offered a $20 gift card usable on my next order; which won't happen. Now I'm stuck with a part I can't use and I'm out $112, even tho they openly admit that their advertisement was inaccurate and they sent me the wrong part. This is essentially theft. Horrible business practice and service.
Dear Michael,
We apologize for the frustration you experienced with your recent order. We understand the importance of receiving the correct part. We have already issued a full refund. Your feedback is invaluable in helping us improve our services, and we appreciate your patience during this process.
Please check your email for details, and feel free to reach out if you have any further questions or concerns.
Thank you,
Consumer Relations
Would love to respond but I don't know what the product was. Please contact me and tell me what the product is.I know by the item, not so much by the seller.
Item was exactly what needed at great price and arrived next day!
Dear Michael,
We appreciate your positive feedback! We're delighted to hear that your order arrived quickly and that it fits perfectly!. We strive to provide our customers with a seamless and enjoyable experience, and it's wonderful to know we met your expectations. Thank you for choosing us!
Thank you,
Consumer Relations
Ordered part. Didn't fit. CARiD says it's correct, but it's not. Wanted to return for full refund but was told about restocking fee and shipping fee, basically only getting $10 back on a $60 part that clearly did not fit...never again!
Dear Adrian,
We are sorry to hear about your experience with the part you ordered.
The item ordered is OE# restricted and is designed to replace a specific factory unit. We encourage customers to verify the OE# with the local dealership for accuracy.
Please check your email for details, and feel free to reach out if you have any further questions or concerns.
Thank you,
Consumer Relations
Dear James,
We appreciate your kind words and are thrilled to hear that you had a positive experience with us. We strive to provide our customers with high-quality parts and excellent service, and it's great to know we met your expectations.
Thank you,
Consumer Relations
Company is very responsive and helpful and sell excellent products.
Dear Guy,
Thank you for your kind words and continued loyalty. We truly appreciate your support and are glad to hear you've consistently had positive experiences with our products.
Thank you,
Consumer Relations
The axle fit perfect and was a substantially lower price than the competitors.
Dear Chad,
We appreciate your kind words and are thrilled to hear you found our prices, availability, and shipping times to your liking. We strive to provide our customers with a seamless and positive experience, and your feedback is invaluable to us.
Thank you,
Consumer Relations
I didn't anticipate to receive my order this fast, so I am pleased with order.
Dear Roger,
We're thrilled to hear that you received your order quickly! We strive to provide our customers with a seamless and satisfying experience. Thank you for choosing us!
Thank you,
Consumer Relations
Very satisfying. Very easy process to deal with. I was able to navigate the website and find exactly what I wanted.
Dear Harry,
Thank you for your positive feedback! We're delighted to hear that you found our website easy to navigate and that you were able to locate and purchase the items you needed quickly. We strive to provide a seamless and efficient online shopping experience for all our customers, and your feedback motivates us to continue doing so.
Thank you,
Consumer Relations
Loved the grill but after its assemble all you could see was radiator!
I wish I had more info on ordering the full package
Dear Eleanor,
We apologize for any inconvenience this may have caused.
Your feedback is crucial in helping us improve our product instructions and overall customer experience. We appreciate your suggestion and will work on providing clearer and more comprehensive details in the future.
If you have any further questions or concerns, please do not hesitate to reach out to our customer service team for assistance.
Thank you,
Consumer Relations
I got what i asked for. Shipping was great. Actually received my parts earlier than expected.if you believe that. Plan ahead, use these guys to get your stuff.
Dear Richard,
We appreciate your kind words and are thrilled to hear you found our prices, availability, and shipping times to your liking. We strive to provide our customers with a seamless and positive experience, and your feedback is invaluable to us. Thank you for choosing us!
Thank you,
Consumer Relations
Delivery was very good after purchasing my desired braking system for my Gladiator Rubicon
Dear Leon,
We appreciate your positive feedback! We're delighted to hear that your order arrived quickly. We're thrilled to hear that you received your part quickly and that it worked perfectly! It's fantastic to know our products met your expectations. Thank you for choosing us!
Thank you,
Consumer Relations
You didn't list the part(s) I purchased. I've had 40 deliveries for needed truck parts. So far, I have had minimal issues with everything and everyone I've bought from. 1996 Ford f350 powerstroke restoration parts.
Dear Stanley,
We appreciate your kind words and are thrilled to hear about your positive experience with our store. We strive to provide our customers with the best possible service and selection, and it's wonderful to know we met your needs.
Thank you,
Consumer Relations
Ordered and received the correct item. As described. It worked / fit properly in the car.
Dear Evan,
We're so glad to hear you had a positive experience with our service. It's wonderful to know that we were able to provide you with the part you needed quickly and efficiently. We appreciate your kind words and recommendation.
Thank you,
Consumer Relations
Your sales person was a tremendous help finding the rims I wanted. The original rims I wanted were not available in a set of four. He found a set for me that was similar and so I am well pleased
Dear Edgar,
We're so glad to hear you had a positive experience! It's wonderful to know that Jarred was able to provide you with the assistance you needed. We appreciate your kind words and will share your feedback with our team.
Thank you,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Christopher,
We appreciate your positive feedback! We're delighted to hear that your order arrived quickly. We strive to provide our customers with a seamless and enjoyable experience, and it's wonderful to know we met your expectations. Thank you for choosing us!
Thank you,
Consumer Relations