CARiDReviews 7,317

Company only gives partial refund after taking a initial shipping and a returning shipping fee. The refund process will take up to six months or longer before the customer receive their money back inside their bank but the initial purchase Carid takes the money in minutes.

Ordered custom wheels for jeep wrangler, and of course went to discount tire to get them installed and lord behold one 3 black gloss wheels and 1 silver and black wheel, so i had to put 4 heavy wheels back in my jeep take them back home, unload them again in the house, and its going on 2 weeks now and still no return labels, ive talked to customer service 3 to 4 times about my return lables, so now my money is of course tied up, this had been the most difficult return ive ever had to deal with, carid,u would never get my business ever in life again, and i figure u most likely dont give a hoot

Well i will start like this Think before you buy here i ordered some tires/wheels on the 11/17/24 folks i haven't
received them yet i called a few times and every time i get some different excuse well i'm done with this bs
On 12/31 i will call them back but this time i want a refund they can keep their stuff folks there is more places to buy from i mean really over a month to get wheels i wish i could do a minus rating because they deserve it no more will i buy from them

Great experience with this company! Product delivered as expected. Looks like factory spoiler and came painted. I highly recommend!

I ordered a set of Misano wheels + GMAX tires only for one of the rims to arrive with chunks take out as well as two flat tires. It's like pulling teeth to get through to customer service and then all tell you different things or talk in circles and refuse to refund you. I was even told they would reimburse me for the patchwork on the tires I paid for but did that ever happen? Nope. This company just filed bankruptcy not too long ago and I think it's fairly obvious why. Unless you want to be out 100s possible 1000s of dollars like I am stay far far away from this dreadful company.

So my order came in over 4-5 separate shipments, which seemed odd. I followed the on line instructions including an installation kit. The wrong installation kit was sent three times and now they won't even take my calls. A completely incompetent and dishonest group. Now I'm attempting to return the wheels since I cannot install them and no one picks up the phone. I'm not getting stuck for this order and I intend to make their existence miserable until i get reimbursed

Bought my item on 11/18/2024 and the item I received was not what I ordered. I received my order within the 2 day I was given at the time of purchase. The box was marked correctly but the item inside was wrong. So it is entirely possible it was a manufacturer error. I contacted CarID the same day I received the order. I provided all the requested information and photos of the issue within minutes of getting off the phone with customer support. It took 3 days to get a response that it would be another 4-5 business days before I could get a shipping label to return the incorrect item and I would not receive my correct item until it was returned. 5 days (11/29/2024) later I got an email saying they didn't even want the item back and "Confirmation of your refund or exchange will be sent via email within 24-48 business hours". Today 12/03/2024 (admittedly within the 48hour time period) I reached out to customer support because I didn't want to wait another 48 business hours/6 BUSINESS DAYS and I was told it would be at the earliest another 3 days before the item would possibly ship. So it will be over 3 week to receive something I should have gotten in 2 days. I asked the customer service rep if this could be expedited considering at this point it has been over 2 weeks and every delay has been on CarIDs side and was told there was no way to get it expedited. Absolutely do not buy from CarID for something you need quickly, cause if they screw it up your gonna be waiting weeks per their own internal miss management, or request a refund and go somewhere else but even then you're gonna wait at least a WEEK for them to get you a SHIPPING LABEL to ship back their screw up only to possibly find out they don't even want it back and you wasted your time all together.

I purchased a set of Vader Side skirts for a 2001 trans/am in mid Oct 2024. After opening the box the next day, I noticed I received 2 of the same side both (Drivers Side Skirts). I immediately called carID on 29 Oct 24 and explained what was going on, and just wanted to get another box. They requested pictures of the matching side skirts, which I immediately sent that afternoon on the 29th. I was told it'll take 3-5 business days before I receive an email. After 7 days, I called back on 4 Nov 24 and was told the items were damaged, they need 6 pictures of the box. I assured them the item wasn't damaged, which I sent back 6 pictures that evening and was told to wait 3-5 business days for an email. After 7 days went by, i called carID again on 14 Nov 24, and sent them 5 more pictures of the items all wrapped up, and was told to wait 3-5 business days for an email. After 7 more days, I again called carID on 20 Nov 24 and talked with another rep who told me it will take 3-5 business days to receive an email. So, again I called CarID on 2 Dec 2024 and was told to wait another 3-5 business days for the elusive email. I realize these came from Vader, and not from carID, but why should I be penalized and have to hold on these side skirts. I've never had any problems with previous orders from carID, but these sideskirts have been a nightmare, especially when I spent $394.

I spent my last 87$ on a skid plate, received damaged BAD!Followed ALL PROPER STEPS 4 REFUND that 15 different representatives told to follow to the letter, and oh yeah/CARID,GOT THEIR REFUND, WHILE I'M PICKING UP THE PIECES FROM HURRICANE HELENE,& I'M AN OLD SENIOR IN NEED OF FOOD,... I'M still waiting 2mos. Later on my REFUND! How can you sleep at night,I am barely surviving and need my $. I hv no skid plate and no $ now no groceries, but CARID,HAS EVERYBODY'S MONEY. I HAVE READ HORRIBLE REVIEWS,THE BBB REFUSED TO GIVE U A REVIEW, BUT I WAS ALLOWED TO REPORT U,THANK GOD. AND, I have a daughter who graduated Ga. State Law and I found your address in NJ,you will NOT WALK ALL OVER ME ANY LONGER. I MAY BE A CHRISTIAN, BUT I HAVE WAITED LONG ENOUGH, NOW IT IS TIME FOR GOD'S CHILD TO 🙏 RISE UP, and I am. going to have this company and the CEO prosecuted to the fullest extent that the law is willing

I ordered these bushwacker fender flares for me 2015 tacoma along with several other items. The Items showed up about a month later. I have a busy schedule so I wasn't able to immediately attempt the installation on my truck. But once I did I noticed that the supplied bolts/hardware were too short I called customer service and they told me that I am out of the warranty coverage and that they can't do anything about it. I went online and checked a couple forums and they had similar issues and were able to resolve it by ordering longer bolts. I did that and it turns out that the fender flares are not a good fit I have to bend and stretch them somehow as well as drill extra holes in my truck to get them to kinda fit. I am not at all happy with this purchase. I do not recommend that anyone buy this product from this company and manufacture. Plus there customer service is awful.

Ordering online was very easy. I received my order in a timely matter. What I ordered was correct.

Be careful when ordering from CARiD.

Ordered headlights June 2023. Installed and found out they were starting to bubble on the interior lens. (The same OEM defect which eventually turned into melted non functioning headlights.) Contacted CARiD Oct. 2023 and was told to return the lights for a refund. RMA was issued with an expiration date beginning of Nov. 2023. (The warranty on the part is a full 12 months - June 2023 to June 2024.)

Was not able to return the headlights until I got a replacement set - still needed to drive the vehicle.
I told them this and they did not respond.

In the meantime the passenger side light got worse, became cloudy emitting low dim light. Ordered a replacement from them end of June 2024 and finally able to install that set at the end of August 2024.

[Edit update - I spoke to someone in person and made sure before ordering the second set that I could return the defective old ones after the new ones were installed.]

Decided to return only the cloudy passenger defective headlight instead of both. Contacted them in September 2024. Was told that the RMA paperwork that was issued previously had expired and because of that the warranty was fulfilled!

So paperwork expiring even though it is the exact same defective part that they had agreed to refund / exchange previously?

What a rip off. Be warned.

The mirrors did not stay on the self adhesive foot pads and after you get the mirror in the proper position you have to crank them down really tight and once you want to release the tension you end up using a large screw driver to pry them loose-don't know how long they will last under that condition-second time I have used them-quite pricy-I like them when in use.

On August 4th, I contacted CARID.com support through chat to seek advice on which grill to purchase that fits my van. They told me the grill fit and sent me a link to purchase it. On August 11th, I purchased the part using their own link, and when the part was delivered, I opened it to start the installation; the owner manual specified that it would fit my van model. I contacted customer service, and they asked for evidence, and I sent them a picture of the manual. After a couple of days, they admitted that it was their fault. And said they were going to send me a label to send the product back in 2 or 3 days. After a couple of weeks, I reminded them to send the label. Finally, on September 17th, they sent me a label that was for their own record and said I needed to pay for the shipping. That is not acceptable; it was their mistake, and they have to pay for the return shipping. And reimburse me for the part and the shipping on the purchase I had to pay.

Received the shocks in perfect condition, will purchase again if i need anything

CARID was great everything was as described and the shipping was fast, just not to impressed with the exhaust system. I thought it would be louder, it isn't much louder then the stock exhaust.

I love the quality of everything I've ordered haven't had a problem with anything

I suffer from color blindness and it was difficult to match my floor mats. I sent in pictures of my old mats and my customer service representative made a perfect match. I put the new mats in my Cadillac and the interior was just beautiful. Thank you