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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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Item shipped quickly and arrived without issue. Will use this site again
Call I can see satisfaction I like the delivery is fast and it's always right on time
Dear Emesiaz,
Thank you so much for your kind words! We're thrilled to hear that you're satisfied with our fast and reliable delivery. Your recommendation means a lot to us, and we're here to provide the best service every time. If you need anything else, feel free to reach out!
Sincerely,
Consumer Relations
When we took delivery of our new 2025 RAM van, we discovered it was a huge step from the ground into the van, so we got online and placed the order the day we arrived back home. It was shipped and delivered in just a couple of days from ordering. The quality of your running boards is excellent! Will install ourselves. Thank you
Dear Marie,
Thank you for sharing your experience! We're so glad the running boards arrived quickly and met your expectations—especially for your brand-new RAM van. It’s great to hear you’re tackling the install yourself, and we hope they make every step much easier. If you ever need anything else, we’re here for you!
Sincerely,
Consumer Relations
Awesome as usual! I keep coming back because it's such a great company.
Dear Jimmie,
Thank you so much for the kind words and continued trust! We're truly grateful to have loyal customers like you—it means the world to us. We’ll keep working hard to live up to your expectations every time.
Sincerely,
Consumer Relations
I love them! Fit well and sturdy, nice looking. I would recommend them. Car id had easy ordering and quick delivery.
Dear Penny,
Thank you for the great feedback! We’re thrilled to hear you’re loving the front floor liners and that everything from fit to style met your expectations. It's even better knowing a friend recommended us—word of mouth means a lot. We truly appreciate your support!
Sincerely,
Consumer Relations
Easy to navigate. Good item description that helps to select correct product
Dear Lodwin,
Thank you for the kind words! We're glad to hear the site was easy to navigate and that the product details helped you find what you needed. It's great to know you were happy with the price and delivery too. We hope to assist you again in the future!
Sincerely,
Consumer Relations
Dear James,
Thank you so much for the great feedback! We're glad the detailed specs helped you find the right part easily—it means a lot that you and your coworker both had a smooth experience. We appreciate your trust and hope to serve you again soon!
Sincerely,
Consumer Relations
Ordered wheels in mid-Novermber for a Christmas gift. Expected ship date listed on website was first week of December. They did not ship until after Christmas. I had to call CarID multiple times to get an update. Finally received around New Years, and a wheel was damaged in shipping. I was asked if I wanted a partial refund or a replacement. I requested a replacement. Received an email the next day that I had a store credit. Had to call to have another wheel purchased with the credit. After almost a month of no updates, I called AGAIN, only to be told it hadn't been ordered and now that wheel was not available. The manufacturer had to get the wheel in a different color and powder coat it. After multiple additional delays, order finally shipped in early APRIL. I have never spent so much time on the phone trying to get something fixed that wasn't my fault. I got a $100 store credit for the initial delay in November, but that's about it. No apology or anything. Do not recommend.
Dear Kathy,
We sincerely apologize for the inconvenience you experienced with your order. We regret that the wheel arrived damaged and that it took so long to resolve the issue. Unfortunately, the wheel was out of stock, and we had to wait for it to be manufactured before shipping. According to our records, it was delivered on April 4th. We acknowledge the lack of communication during this process and appreciate your patience. We strive to improve and hope you will consider giving us a second chance in the future.
Sincerely,
Consumer Relations
Very helpful people, had what I was looking for.
Courteous people. I will buy more from them.
Dear Neil,
Thank you for your kind words! We’re thrilled to hear our team was helpful and courteous, and that you found the truck parts you needed. We truly appreciate your trust and look forward to helping you again soon!
Sincerely,
Consumer Relations
Dear Hugo,
Thank you for the great feedback! We're so glad to hear everything arrived on time and that you were happy with the service and pricing. Your satisfaction means a lot to us—come back anytime!
Sincerely,
Consumer Relations
It was a pleasure doing business with this company. This isn't my first time ordering from them.
Dear Kevin,
Thank you so much for your continued trust and kind words! We’re truly grateful to have you as a returning customer and are always here to make your experience smooth and reliable. Looking forward to helping you again anytime!
Sincerely,
Consumer Relations
Muy precisos con lo que solicite, muy exactos por que no hubo error alguno al instalar la pieza
Estimado Augusto:
¡Gracias por tus excelentes comentarios! Nos alegra mucho saber que la pieza encajó a la perfección y que la instalación se realizó sin problemas. Si necesitas algo más, no dudes en contactarnos.
Atentamente,
Relaciones con el consumidor
Took time to research what i was looking for now waiting to install
Dear Patrick,
Thank you! We're thrilled to hear our team took the time to help you find exactly what you needed. Wishing you a smooth installation—reach out anytime if questions come up!
Sincerely,
Consumer Relations
The item has yet to be installed. Give me a minute. Arrived timely.
Dear Robert,
Thanks for the update! We're glad to hear your order arrived on time and that your mechanic helped with the selection. Feel free to reach out if you need any assistance once the item is installed—we're here to help!
Sincerely,
Consumer Relations
The part i needed was very simple to find on the site and it arrived in 2 days. I couldn't ask for more.
Dear Nicole,
Thank you so much for the kind words! We're thrilled to hear the part was easy to find, arrived quickly, and came at the right price. That’s exactly the experience we aim to deliver—every time.
Sincerely,
Consumer Relations
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Dear Rosendo,
Thank you for your continued support! We're happy to hear it was easy to find what you needed. It's always great to have returning customers, and we truly appreciate your trust in us.
Sincerely,
Consumer Relations
I was kept informed of the status of my order and shipping. The order arrived within a week of ordering.
Dear Kayla,
Thank you so much for your feedback! We're glad to hear you were kept in the loop and that your order arrived promptly. If there's ever anything else we can help with, we're just a message away.
Sincerely,
Consumer Relations
Dear Jerry,
We're happy to hear the exchange process has been smooth for you! Thanks for giving us the chance to make it right—your satisfaction means a lot to us. Let us know if you need anything else along the way!
Sincerely,
Consumer Relations
This online marketplace purposely preys on, and robs seniors! They realize we are soft targets so they will double charge you, hold your funds when you demand them back, send wrong hardware for wheel installment, are rude and non-responsive, etc. As soon as they get a hold of your money, they will ignore you and not let go of your funds. Don't say you haven't been warned. Lev Peker, CEO is to blame. He has made his career by running these kinds of sites and has obviously taught his workers how to expertly grift their customers. Shame on you!
Dear Jorge,
We are sorry to hear about your experience. However, we want to clarify that you accidentally placed a duplicate order voluntarily, and we never charged you without your consent. A full refund for the duplicate order was issued on 03/25. We also have arranged for the replacement installation kit to be delivered by 4/10. Your feedback is important to us, and we are committed to resolving any issues you may encounter. Thank you for bringing this to our attention.
Sincerely,
Consumer Relations
Ordered a Chrome Bumper Assembly with side steps & no backup sensors for a 2017 GMC Sierra 1500 4WD Crew Cab; shows picture & fit confirmation on site. What arrived is not what was ordered. No problem, I'll just return it.
Called customer service to get return authorization & label & was told I would receive a credit after they received the product; also no big deal but THEN was informed my credit would be 1/4 of what I paid!?, um NO!
Then after speaking with said "supervisor " Cornelia, she said my credit would be even less! I told her they are Crooks & hung up.
I have also submitted an email requesting for someone to call me about this, I'll see what happens, but if I could I'd give them -10 star review!
Dear David,
We sincerely apologize for the confusion regarding your order and appreciate the picture, which helped us identify the issue with the incorrect product name and image on our site. We understand your frustration with the return process and want to ensure you receive a fair resolution.
We have processed a full refund, and there is no need for you to return the part. Your feedback is invaluable, and we appreciate your understanding as we work to improve our services.
Sincerely,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Luke,
Thank you for your feedback! We're happy to hear that the item met your expectations and that your order arrived quickly and without issue. We look forward to serving you again in the future!
Sincerely,
Consumer Relations