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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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Easy ordering. Great customer service via chat and email. Fast delivery. My items were well packed and protected thru delivery process
Dear Mike,
Thank you for your wonderful review! We're thrilled to hear you had such a positive experience with us. It's great to know that our wide selection of parts is helping you find exactly what you need. We look forward to serving you again in the future!
Sincerely,
Consumer Relations
A little difficult to confirm it was the right part. Should come with the fastener. The old one isn't threading properly.
Dear Rebecca,
Thank you for your feedback. We're glad to hear that the replacement part meets your expectations, but we understand the issue with the existing fastener not fitting properly. We would like to look deeper into this matter and assist you further. Please reply to our email with details so we can explore what can be done to resolve the issue.
If you have any further questions or concerns, feel free to reach out to us at support@carid. Com for assistance.
Sincerely,
Consumer Relations
Parts arrived perfect, have a while before install, just banking parts at this time
Dear Ronald,
Thank you for your feedback! We're glad to hear the frame rails arrived in perfect condition. We hope the installation goes smoothly when the time comes. If you have any questions about pricing or shipping costs in the future, feel free to reach out. We're always here to help!
Sincerely,
Consumer Relations
My experience was okay. I ordered running boards for my Chevy Trailblazer. I know that I selected a particular set. When I checked out, I noticed that not one, but two sets were in my cart. I know I didn't put it n twice. Then when I received my running boards, they were the wrong ones. They were ones that I had originally looked at, but not the ones I ordered. Somehow, that was messed up as well. Now I have to pay for return shipping plus the cost to ship the ones I had originally wanted. That's $80+ more now out of pocket.
Dear Gary,
Thank you for your feedback. We’re sorry to hear about the complications you experienced while placing your order and that you received the wrong running boards. The return process has been initiated and return documents will be emailed to you shortly. Please check your email for the return label. We understand this situation has incurred additional costs for you, and we hope that the new boards will meet your needs once resolved. Thank you for your understanding and patience.
Sincerely,
Consumer Relations
Customer service was super friendly and helpful answered all my questions five stars!
Dear Brandon,
Thank you so much for your amazing review! We're delighted to hear that the quality exceeded your expectations and that our customer service was able to assist you with everything you needed. It's wonderful to know that you're happy with your purchase, and we're grateful for your trust in us. We look forward to serving you again in the future!
Sincerely,
Consumer Relations
Fast delivery and excellent customer service cheapest price
Dear Kourtney,
Thank you so much for your wonderful feedback! We're thrilled to hear you had an awesome experience with our fast delivery, excellent customer service, and great prices. We truly appreciate your support and look forward to helping you again soon!
Sincerely,
Consumer Relations
The mirrors were priced great, shipped fast and was packaged extremely well. Very pleased!
Dear Ty,
Thank you for your kind feedback! We're thrilled to hear that you had a positive experience with your Dodge Ram mirrors. It's great to know the pricing, fast shipping, and packaging met your expectations. We truly appreciate your business and look forward to serving you again in the future!
Sincerely,
Consumer Relations
I ordered, was given a ship/delivery date to expect but ended up getting the order a few days before which was awesome.
Dear Benjamin,
Thank you for sharing your experience! We're thrilled to hear that your order arrived earlier than expected. We always strive to provide fast and reliable service, and we're glad we could exceed your expectations. We appreciate your business and hope to serve you again soon!
Sincerely,
Consumer Relations
Very good, easy to get mounted, fit perfectly. Perfection tire =, who installed them, liked them a lot
Dear Mike,
Thank you for your feedback! We're so glad to hear that your new wheels fit perfectly and were easy to mount. It's great that the tire installation went smoothly as well. We truly appreciate your support and look forward to serving you again in the future!
Sincerely,
Consumer Relations
Good experience. Helpful customer service. Enjoyed doing business with your company.
Dear Benjamin,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our customer service. It was a pleasure doing business with you, and we look forward to assisting you again in the future!
Sincerely,
Consumer Relations
The center console on my truck broke after many years but they warrantied the part with no issues. Great customer service. Would definitely buy from CARiD again.
Dear Part,
Thank you for sharing your positive experience! We're so glad to hear that our team was able to quickly resolve the issue with your center console and provide you with excellent customer service. It's great to know you'll be returning to CARiD in the future. We truly appreciate your trust in us!
Sincerely,
Consumer Relations
Got an amazing price on wheels. Looked too good to be true but I took a chance and its exactly as described.
Dear Brian,
Thank you for sharing your experience! We're thrilled to hear that the wheels met your expectations and that you got such a great deal. We always aim to provide our customers with the best quality at the best prices. If you need anything else, feel free to reach out!
Sincerely,
Consumer Relations
Brakes came in a good condition with overall everything i needed, the drivers however need to stop throwing packages, but from the company, i highly recommend the brakes, they last forever
Dear Daltin,
Thank you for your feedback! We're glad to hear that the brakes arrived in good condition and that you're satisfied with their quality. We understand your concern about shipping and will make sure to share this with the shipping team to improve our packaging and handling. We truly appreciate your recommendation and look forward to serving you again!
Sincerely,
Consumer Relations
When I order parts online, I do not want to wait two weeks to get. This shipment was fast, just like it should be done.
Dear Patrick,
Thank you so much for your kind words! We're thrilled to hear that your order arrived quickly and met your expectations. It's great to know we could help you find the parts you needed for your Audi TT. If you ever need anything else, don't hesitate to reach out— we’ll be happy to assist!
Sincerely,
Consumer Relations
It was easy to find the part I was looking for and it was really helpful that you can confirm that the part you are getting is compatible with your car using the year and the model.
Dear Hoji,
Thank you for your kind feedback! We're thrilled to hear that the part was easy to find and that our compatibility feature was helpful in your shopping experience. We strive to make sure our customers have a smooth and convenient process, and we’re glad that you had a great experience. We look forward to serving you again in the future!
Sincerely,
Consumer Relations
Overall it was good. I didn't like all the after purchase promotional ads or offers in my email.
Dear Brian,
Thank you for your feedback! We're happy to hear that your ordering experience was easy. We understand how promotional emails can be overwhelming, and we’ll make sure to review your preferences to improve this. If you ever want to adjust your email preferences, feel free to reach out to us. We appreciate your business and look forward to serving you again!
Sincerely,
Consumer Relations
Amazing fast shipping and products in stock it was very helpful and im happy with my customer service process was very smooth
Dear Zon,
We're so glad to hear that you had a smooth and quick experience with us! It's great to know that our fast shipping and wide product selection made your shopping experience easier. Thank you for choosing CARiD, and we look forward to assisting you again in the future!
Sincerely,
Consumer Relations
I tried to order this part from 3 different dealers and other online sites. CARiD was the site that did the extra to find this part. I will be back when I need cart parts!
Dear Frank,
We're thrilled to hear that we could help you find the part you needed when others couldn't! Your satisfaction means a lot to us, and we look forward to serving you again for all your future car part needs. Thank you for choosing CARiD!
Sincerely,
Consumer Relations
Site had lots of parts for my Vehicle at a decent Price. I would recommend this Site to anyone.
Dear Phil,
Thank you for your kind words! We're glad to hear that you found everything you needed at a great price. We appreciate your recommendation and look forward to serving you again soon!
Sincerely,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear William,
Thank you for your kind words! We're so glad to hear that your ordering process was smooth and that our team was able to assist you efficiently. We truly appreciate your feedback on the fast delivery and well-packed items. It's always our goal to provide excellent customer service, and we're happy to know we met your expectations.
Sincerely,
Consumer Relations