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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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Purchased item for car that said exact fit, image looked the same, same color, same size and same thread. When I recieved the item I was given this part that was completely different. Giving the benefit of the doubt I tried to install it just to find it wasnt even close to the original, when attempting to get my money back they said they could do anything because I installed it and they couldn't "sell it anymore". Complete scam of a website with fake images and descriptions, I recommend using any other website including ebay since it's probably the same quality but half the price and they allow refunds. I even provided clear images of the real part and the part they sent me and all they kept saying was I'm sorry but it's policy.
My experience for shopping with your company was satisfactory.
Dear Jorian,
Thank you for your feedback! We're glad to hear that your experience was satisfactory. If you ever need assistance or have any questions in the future, feel free to reach out. We're here to help!
Sincerely,
Consumer Relations
Fantastic they let you know when they are coming if you order something big nice people highly recommend
Dear Jose,
Thank you for your kind words! We're thrilled to hear that you had a great experience with our delivery and customer service. We truly appreciate your recommendation and look forward to serving you again!
Sincerely,
Consumer Relations
Good service okokononokokokikikokkokokiokokokokokokokokok
Dear Norberto,
Thank you for your feedback! We're glad to hear you had a good experience with our service. We appreciate your 5-star rating and look forward to assisting you again!
Sincerely,
Consumer Relations
Fast and prompt shipping affordable prices very fast shipping with no hassle
Dear Roland,
Thank you for your kind words! We're so glad to hear that you had a great experience with our fast shipping and competitive prices. We're happy we had the part you were looking for and look forward to serving you again in the future!
Sincerely,
Consumer Relations
I have looked at these dash covers for more than a year and finally ordered a set. It was packed very nicely and arrived when promised. I applied the covers that very day. It's a nice upgrade to my little motorhome.
Dear Customer,
Thank you for sharing your experience! We're thrilled to hear that the dash covers were exactly what you were looking for and that they fit perfectly in your motorhome. We're glad to have been your trusted supplier for this product, and we appreciate your business! Enjoy the upgrade!
Sincerely,
Consumer Relations
I ordered rims but the order was changed last second by the app or website and the wrong rims were sent. I still haven't received a return ticket and was told I would have to. Pay a restocking fee.
Dear Joseph,
We sincerely apologize for the inconvenience you experienced with your order. Typically, our website does not change cart selections on its own, and we regret that something went wrong in your case. The return authorization process takes 2-3 business days to complete, and we have sent the return documents to you on 4/8. Please note that refunds will be issued upon the return of the items.
If you have any further questions or concerns, feel free to reach out to us at support@carid. Com for assistance.
Sincerely,
Consumer Relations
Customer service was excellent, Made sure i had the right part and checked if i had any discounts to offer, such as military discount. Delivery was on time and in good shape.
Dear Edgar,
Thank you for your kind words! We're glad to hear that our customer service was able to assist you in finding the right part and ensuring you got the best possible deal. We take pride in carrying a wide range of hard-to-find parts and accessories. We look forward to serving you again in the future!
Sincerely,
Consumer Relations
Needed valve covers for my Chrysler 300, and carid was the only place that had both sides readily available.
Dear Gilbert,
Thank you for your review! We're happy to hear that we had the valve covers you needed for your Chrysler 300. We strive to provide the parts our customers are looking for, and we look forward to assisting you again in the future!
Sincerely,
Consumer Relations
The delivery took much longer than initially promised. Package arrived with ripped tapes on the sides, giving the impression that it had been open.
Dear Miguel,
Thank you for your feedback. We apologize for the longer delivery time and any concerns regarding the condition of the package upon arrival. The item is made to order and is advertised to ship within 2-3 weeks. It seems the carrier may have caused an unexpected delay. We confirmed your order was delivered on 4/7.
If you have further questions or concerns, please feel free to reach out to us at support@carid. Com for assistance. Your satisfaction is important to us, and we appreciate your understanding.
Sincerely,
Consumer Relations
Up grading exhaust on 2021dodge durango hemi rt to let engine breathe better and increase fuel mileage
Dear Roger,
We're glad to hear the upgrade is just what you were hoping for! It's great to know the exhaust is helping your 2021 Dodge Durango HEMI RT perform better and increase fuel efficiency. Thank you for choosing us, and we hope it continues to exceed your expectations!
Sincerely,
Consumer Relations
I ordered new N-Fab truck steps from CARiD for my Ram 3500. Not only did the product exceed all my expectations but, shipping was fast, and service was great. Communication and shipping updates throughout the entire process were outstanding. I would definitely order from CARiD again.
Dear Michael,
Thank you so much for your great feedback! We're thrilled to hear that the N-Fab truck steps exceeded your expectations and that you had a positive experience with our service. It’s fantastic that we could provide fast shipping and keep you updated throughout the process. We look forward to serving you again in the future!
Sincerely,
Consumer Relations
The CARiD rep was very knowledgeable and polite. As a veteran I really appreciated the military discount. Parts were delivered quickly, just in a few days.
Dear Joseph,
Thank you so much for your kind words! We're honored to have been able to assist you and we greatly appreciate your service. We're glad you had a positive experience with our team and that your parts arrived quickly. Don't hesitate to reach out if you need anything in the future!
Sincerely,
Consumer Relations
Super easy check out, verification of vehicle fitment and shipping 🚢
Dear Alex,
We’re thrilled to hear that your experience was smooth and hassle-free! Thank you for choosing CARiD for your wheel needs. We're happy to know the fitment and shipping were just as you expected. We look forward to assisting you with your future orders!
Sincerely,
Consumer Relations
The first package received was not the correct item and had missing parts. The second package was right on point.
Dear Alphonso,
We apologize for the initial mix-up with your order, but we’re glad to hear that our team was able to resolve the issue quickly and get you the correct item! Thank you for your understanding, and we truly appreciate your continued trust in CARiD. We’re here whenever you need us, and we look forward to serving you again!
Sincerely,
Consumer Relations
Fast delivery. The headlights fit perfectly and look gorgeous. 10/10
Dear Cortney,
Thank you for the amazing feedback! We’re so glad to hear that the LED projector headlights fit perfectly and look great on your vehicle. We always strive to offer the best prices and fast service, and we’re happy it worked out for you! Let us know if you need anything else.
Sincerely,
Consumer Relations
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Dear Brianna,
Thank you for the 5 stars! We’re thrilled to hear you had a great experience. We look forward to serving you again soon!
Sincerely,
Consumer Relations
Easy to place order and item received in timely manner. Thank you.
Dear Deborah,
Thank you for sharing your experience! We're glad to hear your order arrived on time and that the process was easy for you. We appreciate your feedback and look forward to serving you again in the future!
Sincerely,
Consumer Relations
Dear Rick,
Thank you for your fantastic review! We're thrilled to hear that you had a great experience with our customer service and product selection. It's great to know that the headlight fit perfectly on your truck, and we appreciate your feedback on the quality and price. We look forward to serving you again in the future!
Sincerely,
Consumer Relations
Spot on! Perfect fit and quick delivery! Best place to go for the right part at the best price!
Dear Tim,
Thank you for your fantastic review! We're thrilled to hear that the part fit perfectly and arrived quickly. We always strive to offer the best prices and are so happy to know that you had a great experience with us. We look forward to assisting you again in the future!
Sincerely,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Alex,
We sincerely apologize for the inconvenience you experienced with your order. We strive to get it right for our customers 100% of the time, and we regret that we let you down regarding the fitment of the part. It appears the item you received was defective, and we've already processed a full refund for you.
Please check your email for further details regarding your order, and feel free to reach out if you have any further questions or concerns.
Sincerely,
Consumer Relations