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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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Good good, I didn't have any problems with making or receiving my order.
Dear Latasha,
Thank you for your feedback! We're happy to hear everything went smoothly with your order. We look forward to serving you again in the future!
Sincerely,
Consumer Relations
Brake pads fit my 2010 Toyota Corolla. Delivered day promised. Only disappointment is high cost of shipping. Other vendors were 1/3 less for identical item.
Dear Paul,
Thank you for sharing your feedback! We're glad to hear the brake pads fit your Toyota Corolla and that the delivery was prompt. We truly appreciate your continued trust in us. We understand your concerns regarding the shipping cost, and we're always looking for ways to improve. We hope you'll give us the opportunity to serve you again in the future!
Sincerely,
Consumer Relations
Tried to replace a rim for my aunts truck but unfortunately I choose the wrong one but they helped me to get everything arranged for a return
Dear Manuel,
Thank you for your kind words! We're sorry to hear the rim wasn't the right fit, but we're glad Jose was able to assist you through the return process. We understand budget constraints and will continue to work with you to find the best options that meet your needs. We're always here to help and appreciate your feedback on our selection!
Sincerely,
Consumer Relations
Easy to get what I needed fast shipping and quality products for the best price
Dear Jesus,
Thanks so much for sharing your experience! We're glad you found the right parts quickly and at a great price. It's awesome to hear our reputation helped guide your choice—we truly appreciate your trust and look forward to serving you again!
Sincerely,
Consumer Relations
Very simple the part fit perfect to my car and the all process was very easy
Dear Margarita,
Thank you for the great feedback! We're happy to hear the part fit your car perfectly and that everything went smoothly. We appreciate your trust and hope to assist you again soon!
Sincerely,
Consumer Relations
Bedrug came in fine, but tailgate rug was missing one Velcro strip for attaching to the truck. It took many e-mails before the issue was resolved. Was a manufacturer's issue. Both items meet my needs.
Dear Brent,
Thank you for your feedback. We appreciate you taking the time to share your experience with us. While we’re glad both items meet your needs, we recognize that the resolution process was more effort than it should have been. We will use your constructive feedback to improve our processes moving forward. Please know that your satisfaction is important to us, and we are committed to enhancing our service.
Sincerely,
Consumer Relations
I ordered black mirrors and received chrome which i didn't want but it is what it is
Dear Richard,
Thank you for your feedback. We apologize for the confusion regarding the mirrors. While the first two photos show black mirrors, the remaining images and the product description indicate that they are chrome. We appreciate you bringing this to our attention and will update the information on our product page shortly to prevent further misunderstandings. We're glad to hear that you found the price acceptable and hope you enjoy your purchase despite the mix-up.
Sincerely,
Consumer Relations
I ordered a lower control arm from CARiD, after a couple months the bushings were bad. I contacted them, and the return process was pretty smooth. They sent out a replacement without giving me the runaround, and the second part was in good condition. Not perfect the first time, but I appreciate how they handled the issue professionally and quickly.
Dear Sayeed,
Thanks for sharing your experience! We’re sorry the first part didn’t meet expectations, but we’re really glad our team was able to make it right quickly and professionally. Your patience and understanding mean a lot to us, and we’re here anytime you need support in the future.
Sincerely,
Consumer Relations
They fit, look stock, cheap price. Fitment was fine. Showed up on time. Overall I was impressed.
Dear Leo,
Thanks for the great feedback! We're glad to hear the tail lights fit well and met your expectations—especially at a good price. Appreciate you giving us a shot, and we’re here anytime you need us again.
Sincerely,
Consumer Relations
I have an older (2000) model year boat, and I was able to find the EXACT Taco match on this site, ordered it and BOOM it was Actually an exact match! This is so rare in this day and time. To say I am delighted is an understatement! I will use this company a LOT going forward.
Dear Doug,
We're absolutely thrilled to hear this—thank you! Finding the exact match for an older model can be a challenge, so we're glad we could deliver what you needed. It means a lot to know we made that search worthwhile, and we look forward to helping you again in the future!
Sincerely,
Consumer Relations
First time user and glad I did. Web site friendly and have what is required to complete projects.
Dear Eric,
Thank you for giving us a try! We're so glad your first experience was a great one and that you found everything you needed with ease. We hope to be your go-to for future projects too!
Sincerely,
Consumer Relations
Dear Sal,
Thank you for the kind words! We're thrilled to hear our customer service and fast delivery met your expectations. We appreciate you trusting us and look forward to helping again whenever you need parts.
Sincerely,
Consumer Relations
Terrible this is probably one of the worst experiences I have ever had with the company to sum it up getting shipped the wrong parts having to wait hours on hold having to wait for your company to get a credit from another company before I can do an exchange for a product that I purchased from CARiD even after your customer service person confirmed to me that yes the product has been received it is accepted by the other company but I have to wait for your company to get a credit from a totally different company that I did not purchase anything from so I can get a refund or exchange for the wrong product that your company sent me it's just a joke like I said I'll never buy anything from your company again
Dear Ryan,
We sincerely apologize for the frustration you've experienced with your order. We understand how disappointing it can be to receive the wrong parts and face delays. We want to assure you that a full refund for the returned part has already been issued. Regarding your second order, the return documents were provided on 4/9, and a refund will be processed upon receipt of the return. Thank you for your patience as we work to resolve this matter. Your feedback is invaluable to us, and we hope for a second chance to better meet your needs in the future.
Sincerely,
Consumer Relations
The customer service for this website is horrible and they will end the chat if they get upset with you
Dear Nya,
We sincerely apologize for your experience and regret that our customer service did not meet your expectations. We strive to provide excellent service during each interaction and are sorry we fell short in this case. Your feedback is important, and we will investigate this issue to ensure improvements are made. Please check your email for updates regarding your return process. Thank you for bringing this to our attention.
Sincerely,
Consumer Relations
My order arrived on time and in good condition. The product far exceeded my expectations!
Dear Derek,
Thank you for your continued trust! We're thrilled to hear your order arrived on time and exceeded your expectations. It's always a pleasure to serve returning customers like you—we truly appreciate your support!
Sincerely,
Consumer Relations
Me gustó mucho la rapidez y la calidad de losnamortiguadores gracias por el servicio
Dear Gabriel,
Thank you for your feedback on the shock absorbers. We're glad to hear you appreciated the speed and quality of our service. However, we noticed your rating of 3 stars, which suggests there may be areas for improvement. Please check your email and feel free to share any specific concerns or suggestions you may have, as we strive to enhance our services further.
Sincerely,
Consumer Relations
The box was all types of old and beat up, mind you it was raining but still it felt like it could have been sitting around for a bit. When I opened it I was just mind blown. I know it's not for a high end sports car but baby steps. Thanks guys for the speedy delivery and quality parts. The box is getting recycled anyways 😇
Dear Ruben,
Thank you for your feedback! We appreciate your excitement about the quality parts and speedy delivery.
We're sorry to hear that the packaging arrived in less-than-ideal condition, and we understand how that can be disappointing. Rest assured; we are committed to improving our packaging to enhance your experience. We're glad that you love our selection of parts tailored to your car, and we look forward to serving you again!
Sincerely,
Consumer Relations
Look for the item and if it on your list it will come up ok ok ok u will get in timely manner
Dear Kimberly,
Thank you for your feedback! We're happy to hear you had a smooth and timely ordering experience. We strive to make finding the right items as easy as possible for our customers. We appreciate your support and look forward to serving you again!
Sincerely,
Consumer Relations
I received the parts I ordered on time and good condition and I would ordered parts from your company again the future.
Dear Rick,
Thank you for your kind feedback! We're thrilled to hear that your order arrived on time and in good condition. It's great to know that your son has had a positive experience with us as well. We look forward to serving you again in the future!
Sincerely,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear David,
Thank you for the great review! We're thrilled to hear your Jeep side steps arrived quickly and in perfect condition. We appreciate your recommendation and look forward to serving you again soon!
Sincerely,
Consumer Relations