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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
This summary is generated by AI, based on text from customer reviews
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Classic chrome body side molding that is very similar to OEM molding that remains on back order, fair price, quick shipment that was well packed.
Dear Buddy,
Thank you for your wonderful review! We're glad to hear that the molding met your expectations and that you had a positive experience with our service. We truly appreciate your trust and look forward to assisting you again in the future!
Sincerely,
Consumer Relations
Fast, efficient, and easy. Simple to order and checkout. Arrival was ahead of schedule.
Dear Brandon,
Thank you for the great feedback! We're thrilled to hear that your experience was smooth and efficient. We look forward to helping you again in the future!
Sincerely,
Consumer Relations
It was great. It was in time and I had no problems. I would order from them again.
Dear Shereeda,
Thank you for your kind words! We're so glad to hear everything went smoothly with your order. We look forward to serving you again in the future!
Sincerely,
Consumer Relations
Looking for a specific item. Was easy to locate on the site. Even came up as the first link on the search engine
Dear William,
Thank you for sharing your experience! We're thrilled to hear that you found what you needed quickly and easily. It's always our goal to make shopping as simple and efficient as possible. We appreciate your feedback and hope to assist you again soon!
Sincerely,
Consumer Relations
Is my refund in the mail? Not sure how I ordered something, tried to return it and never received my refund. Seems fishy
Dear Keaton,
We apologize for the confusion regarding your refund. We understand how frustrating this situation can be and are here to assist you further if needed.
Sincerely,
Consumer Relations
Product just as described fast shipping and fit my vehicle perfectly would buy again
Dear Ruben,
Thank you for your great review! We're glad to hear that the product fit perfectly and that the shipping was fast. We appreciate your business and look forward to serving you again in the future!
Sincerely,
Consumer Relations
Order online was very much satisfied with product quality and received on time
Dear Vidette,
Thank you for your positive feedback! We're thrilled to hear that you were satisfied with both the quality of the product and the timely delivery. We appreciate your support and look forward to assisting you again in the future!
Sincerely,
Consumer Relations
Order received in a timely manner with no issues. I have used them before with the sene results. Would highly recommend them to other people that are in need of exact matches fir their vehicles.
Dear Kenneth,
Thank you for your positive feedback! We're so glad to hear that you had a great experience with us again. We truly appreciate your loyalty and are pleased to know that we could meet your expectations with timely delivery and exact matches for your vehicle. Thank you for recommending us! We're here whenever you need us.
Sincerely,
Consumer Relations
I recently ordered the AVS Bugflector for my 21 Dodge Durango & I received the completely wrong item for the wrong vehicle. The process to return the item was initially quick & simple, until a follow up email requested the same information and pictures. Although I did receive the correct item, the process was tedious & repetitive based on their mistake. As a long time customer, this was not the first time a mistake has occurred, but the return process was far more simple & quicker. Yes mistakes happen, but not happy with this mistake, moreso the process to correct their mistake & not sure I'll remain a customer combined with longer delivery times (once the item ships, the blame shifts to the delivering party) & shipping prices have become more expensive for multiple items compared to ordering items one at a time. Identical items for the same items are available on ebay & amazon with free shipping &/or shipping at a far less cost & quicker service.
Dear Mike,
We sincerely apologize for your recent experience with CARiD. We understand how frustrating it is when expectations are not met, especially as a long-time customer. We appreciate your loyalty over the years and hope to restore your confidence in us moving forward. Thank you for sharing your concerns, as they help us enhance our customer experience.
Sincerely,
Consumer Relations
Found what I needed for my exhaust repair. Prices were great, shipping was quick, and oredering online was easy
Dear Harry,
Thank you for your kind words! We're so glad you were able to find the parts you needed for your exhaust repair. It's great to hear that you had a smooth ordering experience and were pleased with the pricing and quick shipping. We appreciate your feedback and look forward to serving you again in the future!
Sincerely,
Consumer Relations
I had to call them four times and deal with the same exact answers of people saying give us 24-48 hours or however long they would say. Nobody ever called me back like they said and I always had to initiate. All of this was over the course of three weeks and only for two items.
Dear Sam,
We sincerely apologize for the frustrating experience you had with our customer service. It’s unacceptable that you had to call multiple times without receiving the follow-up you were promised. Your experience is important to us, and we are committed to making necessary changes to enhance our support for valued customers like you. Thank you for bringing this to our attention.
Sincerely,
Consumer Relations
Fast delivery though, and via FedEx, who I trust more than usps. Low price
Dear Tara,
Thank you for your feedback! We're glad to hear that your order arrived quickly and that you had a good experience with the shipping. Once you have a chance to verify the part, if you need any assistance, feel free to reach out! We're here to help.
Sincerely,
Consumer Relations
The Bumper was great and heavy duty and it came wired up with license plate lights all ready to go!
Dear Drew,
Thank you for the positive feedback! We're so glad to hear that the Xterra bumper met your expectations and that everything was ready to go. If you need any more parts or assistance in the future, feel free to reach out!
Sincerely,
Consumer Relations
Great customer service. Would do business in the future. 😃😃😃😃😃😃😃😃😃😃😃😃😃
Dear Michael,
Thank you so much for your kind feedback! We're delighted to hear that you had a great experience with us. We look forward to doing business with you again in the future. 😃 If you ever need anything, don’t hesitate to reach out!
Sincerely,
Consumer Relations
It was easy to order, fast shipping, and the price was better than most places.
Dear Georgie,
Thank you for the great feedback! We're thrilled to hear that the ordering process was easy and the price was just right for you. We appreciate your business and look forward to serving you again in the future!
Sincerely,
Consumer Relations
The experience was quick easy and efficent I have not had the part put on my car yet, but I am praying that it is the right part and it will fit
Dear Sheila,
Thank you for sharing your experience! We're glad to hear that you found the part you needed at a good price. We hope it fits perfectly when you're ready to install it! If you need any assistance with the installation or have questions, don't hesitate to reach out.
Sincerely,
Consumer Relations
So easy to buy shipped fast I'm impressed by the good management of getting my part asap
Dear Jesus,
Thank you for your positive feedback! We're thrilled to hear that your experience was smooth and that your part arrived quickly. We appreciate your support and are here for any future needs!
Sincerely,
Consumer Relations
Exactly What I Ordered.
The Item Description Was Spot On & The Vechicle Fitmit Search Worked Very Good As Well
Dear Seth,
Thank you for your feedback! We're glad to hear that the 22-inch Velocity rim was exactly what you ordered, and that the vehicle fitment search worked well for you. We appreciate your support and look forward to helping with any future needs!
Sincerely,
Consumer Relations
The rocker panels did not have the correct fitment to the car
Dear Madeline,
Thank you for your feedback and for your kind words about our customer service. We understand your concern regarding the fitment issues with the rocker panels. However, the manufacturer requires additional information to initiate the return process in such cases. We appreciate your cooperation and kindly ask you to check your email for the requested information so we can assist you further.
Sincerely,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Alan,
Thank you for your feedback! We're thrilled to hear that your order arrived as expected. We look forward to serving you again in the future!
Sincerely,
Consumer Relations