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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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I cracked my rear passenger side lens on my F150. I ordered it and received it in just a couple of days. It took about 10 minutes to install fit perfectly looks great. I intend to buy my auto parts from car ID.
Ordered and literally the hood arrived the next day! Awesome service
Dear John,
Thank you! We're happy to hear you had a good experience. Let us know if there's anything else we can do for you!
Thank you,
Consumer Relations
I got the product fairly quickly…. Too bad I no longer need the part since I sold my car
Dear Nicholas,
Thank you for your feedback! We're glad to hear that your order arrived quickly. We understand that circumstances can change, and if you’d like to return the part, please let us know. We’re happy to assist you with the return process.
Thank you,
Consumer Relations
Website was easy to use, good price, and item came quick. A pleasant experience thank you!
Dear Nathan,
Thank you for your feedback! We’re thrilled to hear that you had a pleasant experience with us. We strive to make shopping as easy and quick as possible, and we’re glad it met your expectations. We look forward to serving you again soon!
Thank you,
Consumer Relations
Item was delivered a couple days earlier than projected. The side rails fit perfect on the pickup. My wife who is 5 foot 4 was thrilled to get them on her pickup because her old ones had rusted out and she had to go without them for a little over a week!
Dear Daniel,
Thank you for sharing your experience! We're so glad to hear that the side rails fit perfectly and arrived ahead of schedule. It’s great to know your wife is happy with the new addition to her pickup. We really appreciate your feedback and hope to serve you again in the future!
Thank you,
Consumer Relations
Dear Billy,
Thank you for your kind words! We're thrilled to hear that you had a great experience with us. We look forward to serving you again in the future. Don't hesitate to reach out if you need anything else!
Thank you,
Consumer Relations
I ordered the wrong part and would like to return it. Please provide a return authorization.
Dear Gerald,
Thank you for 5 stars! We're sorry to hear about the wrong part. Please reach us out at "support@carid. Com" with the order number and we will gladly process a return for you. We’re here to help!
Thank you,
Consumer Relations
CARiD had the shocks I was looking for at a good price. Ordering was easy.
Dear Bob,
Thank you for sharing your experience! We're glad to hear you found the shocks you needed at a great price, and that the ordering process was smooth. We appreciate your business and look forward to helping with any future needs!
Thank you,
Consumer Relations
I believe that is the best place to shop for car parts and accessories. They have the best prices and quality products.
Dear Claudy,
Thank you so much for your kind words! We're thrilled to hear that you're satisfied with our quality products and prices. We strive to provide the best for our customers, and it's great to know that you've had a positive experience shopping with us. We look forward to serving you again!
Sincerely,
Consumer Relations
Professional and knowledgeable and easy to talk to! And there was no long wait time
Dear Michael,
Thank you for sharing your experience! We're thrilled to hear that you found our service professional, knowledgeable, and efficient. We aim to make every interaction as smooth as possible and appreciate your kind words!
Sincerely,
Consumer Relations
Dear Fred,
Thank you for your feedback! We're so happy to hear that you were pleased with both the service and the product quality. We look forward to serving you again in the future!
Sincerely,
Consumer Relations
So easy to use and accurate. Very fast and dependable. Would recommend using them again. I was very pleased.
Dear Mark,
Thank you for the kind words! We’re thrilled to hear you had a smooth and satisfying experience with us. We look forward to helping you again in the future!
Sincerely,
Consumer Relations
This was my first time buying from CARiD. They had the parts I needed in stock and the prices wasn't bad either. I will continue to shop with CARiD.
Dear Tim,
We’re so glad your first experience with us hit the mark! Huge thanks to your father-in-law for the recommendation—we’re honored to help keep his daughter’s car running strong. We’ll be here whenever you need us!
Sincerely,
Consumer Relations
Delivered in a Timely manner, definitely will continue to order more parts.
Dear Trey,
Thanks so much for the kind words! We’re thrilled to hear everything arrived on time and met your expectations. Looking forward to helping with your next project!
Sincerely,
Consumer Relations
The headlights look amazing and they were so easy to install i had them wired up and ready to go in 25 minutes. My only complaint about the Headlights is there is only 1 adjustment for the low beam vertical position. The high beams are set how they are I'll do some more research on them. Overall they look amazing are very straight forward and function amazingly. The delivery on the other hand, the day they were supposed to be delivered with NO signature required the delivery company denied delivered do to no one answering the door which they didn't knock or ring the doorbell, they also never showed up on my camera, the day they were delivered it was at my neighbors house that has an offroad driveway there are signs around my yard for that exact reason. Granted i know GPS takes them to the middle of my field, I've been working on that, there are actual signs that say the address on them
Dear Ricky,
Thank you for your honest feedback! We're thrilled to hear that you found the headlights easy to install and that they look amazing. We appreciate your note about the low beam adjustment and will take it into consideration as we continue to improve our products.
We're sorry to hear about the delivery issues you experienced. It's unfortunate that the delivery company didn't follow proper procedures. Your input is invaluable, and we strive to enhance our service based on customer experiences like yours.
Sincerely,
Consumer Relations
Fast shipping great quality will be buying from again thank you
Dear Anthony,
Thank you for sharing your experience! We're glad to hear you're happy with the fast shipping and quality of the lowering springs. We appreciate your business and look forward to serving you again!
Sincerely,
Consumer Relations
Finding the part that i needed was quick and shipping was fast!
Dear Gerrett,
Thank you for the positive feedback! We're thrilled that you had a smooth experience finding your part and receiving it quickly. We look forward to serving you again soon!
Sincerely,
Consumer Relations
Ordered on a crunch and CarID delivered! Will use again! Highly recommended!
Dear Michael,
Thank you for the great review! We're glad we could meet your needs on time, and we appreciate your recommendation. We look forward to assisting you again in the future!
Sincerely,
Consumer Relations
Item was exactly as described and arrived promptly in the expected condition.
Dear Gabriel,
Thank you for your feedback! We're thrilled to hear that your item arrived promptly and as expected. We look forward to serving you again soon!
Sincerely,
Consumer Relations
We were having trouble finding the correct auto paint for an older model truck that we have. We were able to get it from CarID. Thank you!
Dear Charlene,
Thank you for sharing your experience! We're so glad we could help you find the right auto paint for your truck. We appreciate your trust in us and look forward to assisting you again in the future!
Sincerely,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mike,
Thank you so much for the great feedback! We're glad the lens arrived quickly and fit your F150 perfectly. It's awesome to hear the installation was smooth and you're happy with the look and service. We look forward to helping with your future auto part needs!
Thank you,
Consumer Relations