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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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Perfect fit, well made part. So much better than trying to straighten out the mangled one!
I've been using Carid for years. The amount of available products and customer service make my purchases seamless. I always recommend any one i know looking for vehicle upgrades to Carid.
Dear Aaron,
We sincerely appreciate your loyalty over the years. It’s great to know our product range and customer service continue to make your experience smooth and worth recommending.
Thank you,
Consumer Relations
Got my order within a couple days. Had parts available that nobody else had in stock.
Dear Cody,
Thank you for your feedback! We’re glad we could come through with the parts you needed when others couldn’t—your trust means a lot to us.
Thank you,
Consumer Relations
Great website. Got all parts that were described on the website nothing lost upon delivery.
Dear Paulgray,
We're honored to be your go-to for the hard-to-find parts. Thanks for trusting us to deliver every time. We’re here anytime you need us!
Thank you,
Consumer Relations
Hassle free. Retrieved my archived order from several years back and reordered the same. Did not open the box yet but if they are like the 1st ones i bought several years ago I see no problem. Quality was good just a bit difficult to fasten that strap under the seat LOL
Dear Jeff,
That’s awesome you came back for the same seat covers! Appreciate the heads-up on the strap—installing under the seat is always a fun challenge.
Thank you,
Consumer Relations
It was pretty simple to enter my vehicle and search for exactly what I needed
Dear Ashton,
We’re glad our vehicle selector made your search straightforward—thanks for choosing us!
Thank you,
Consumer Relations
Website was easy to use parts came quickly. Overall good experience.
Dear Charlie,
It’s great to know the parts, price, and speed all came together for a solid experience.
Thank you,
Consumer Relations
Puerto Rico is not included in the app as a delivery destination…had to call twice. That aside attention was friendly delivery was quick..
Dear Edwin,
We thank you for the kind words and for your patience regarding shipping to Puerto Rico. We're happy the delivery and service met your expectations in the end.
Thank you,
Consumer Relations
Dear John,
We love to hear it—simple and seamless is exactly what we aim for!
Thank you,
Consumer Relations
Have ordered parts before, always great service and good instructions. Reliable business!
Dear Randy,
We truly appreciate your continued support and are glad to hear the instructions and service have remained reliable.
Thank you,
Consumer Relations
When purchasing items, the selection and simplicity of the website made the purchase smooth and shipping was even better, very informative and quick to send it to me with great communication. Have purchased numerous items from the website and I have never been failed.
Dear Roberto,
Thank you so much for sharing your experience! We’re truly glad to hear that our site’s ease of use, quick shipping, and consistent communication made your shopping smooth and reliable—especially after a frustrating experience elsewhere. We’re honored to have earned your trust and repeat business. If there’s ever anything you need, we’re here for you.
Thank you,
Consumer Relations
Received product in a timely matter. Installation was quite simple once the door panels are removed. Product fit as described and works really well.
Dear Ken,
Thank you for sharing your experience! We’re so glad to hear the mirrors fit perfectly and met your expectations. If you need anything else for your Nissan Frontier or any other vehicle, feel free to reach out. We’re always here to help!
Thank you,
Consumer Relations
It was the most amazing moment of my life, I had a blast and normal shipping felt better than quick delivery.
Dear Javier,
That’s awesome to hear—what a milestone! We're so glad we could be a part of that experience and make it smooth and memorable. Here’s to many more great moments on the road!
Thank you,
Consumer Relations
Simply ordered from your website, very easy. No problems oder was confirmed a immediately with a tracking number available soon after.
No problem, fast delivery aswell.
Dear Kenric,
Thank you for sharing your experience! We're happy to hear the ordering process was smooth and delivery was prompt. Let us know if we can help with anything else down the road!
Thank you,
Consumer Relations
My go to online auto parts store. Great selection, great prices, and delivered on time.
Dear Steve,
Thank you for making us your go-to for auto parts! We're so glad to hear you're happy with the selection, pricing, and delivery. We look forward to serving you again soon!
Thank you,
Consumer Relations
The body side molding looks fabulous. Can't wait to get it on my car. Thanks Carid!
Dear Sheila,
Thank you so much for your kind words! We're thrilled the body side molding was just what you were looking for and that our service made a great impression. Can’t wait for you to get it installed—we’re sure it’ll look amazing!
Thank you,
Consumer Relations
Only company who delivered my product out of 2 previous ones., who said they had it and later cancelled.
Dear Mark,
Thank you for sharing this, and we're so glad we could be the ones to get it right! We know how disappointing those cancellations can be, so it means a lot that you trusted us—and we delivered. Always here when you need dependable service!
Thank you,
Consumer Relations
After placing this order, my husband told me he had already ordered the same item. I quickly went back and cancelled the order. It was placed on a weekend so I was sure it would not ship until Monday so there should be no problem with cancelling the order. I placed a cancel order request and received a reply that it had already been shipped. Now in order to return this item, I must pay shipping charges. This was not good customer service! This item could have been pulled before it was picked up.
Dear Carole,
We sincerely apologize for the difficulties you experienced with your order and the return process. Our automated order processing can sometimes result in items shipping before cancellation requests are processed, which may lead to frustration. We ask for 24-48 business hours to manually handle changes to avoid errors. Please check your email for further details regarding your order, and feel free to reach out if you have any further questions or concerns.
Sincerely,
Consumer Relations
My order came as described, fit perfectly and arrived on time. I will definitely order from the company again 😊
Dear Lakiesha,
Thank you for the kind words! We’re so glad everything arrived on time and fit just right. It's great to hear you found exactly what you needed at a great price—looking forward to helping you again in the future! 😊
Thank you,
Consumer Relations
We didn't feel comfortable ordering a large accessory for our Jeep, so we spoke to Dakota in customer service service, he was able to answer all our questions and concerns so we were comfortable placing order, we would definitely recommend CARiD.
Dear Dave,
Thank you for sharing your experience! We're thrilled to hear that Dakota was able to provide the support you needed to feel confident with your order. Your recommendation means a lot, and we’re always here whenever you need us—especially for those big decisions!
Thank you,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Eben,
Thank you for sharing! We’re glad the bracket fit perfectly and helped solve the issue—appreciate you choosing CARiD.
Thank you,
Consumer Relations