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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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The customer service is top notch. Fast shipping with no headache. Definitely going to buy again.
Placing our order was a breeze! Item well described. This company was very quick in acknowledging our order and was prepared to ship soon after that. Thank you so much!
Dear Customer,
We appreciate your kind words! We’re thrilled the process was seamless and that the order details and shipping met your expectations. Thanks for trusting us!
Thank you,
Consumer Relations
Great pricing, effective community and fast delivery. I plan to shop again!
Dear Kierra,
We’re so glad you had a great experience with the pricing, communication, and delivery. Looking forward to your next order!
Thank you,
Consumer Relations
Took awhile to get seat bracelets. The holes were a little off but I managed to install them. Great product 👌.
Dear Christopher,
Thanks for the feedback! We're happy the brackets worked out in the end and really appreciate you choosing us for both price and availability.
Thank you,
Consumer Relations
Very quick and no issues during the order process, thank you!
Dear Junior,
We’re glad your order went smoothly and quickly. It’s great to know we continue to be a reliable and convenient option for you!
Thank you,
Consumer Relations
Lots of good email communication from the company. Site was easy to use and navigate.
Dear Carley,
We're glad you found the part you needed and that our communication helped keep things on track. We’re always here when you need us!
Thank you,
Consumer Relations
Worth the wait. Custom fix. Really keep the Las Vegas heat out
Dear Jay,
We’re happy your custom windshield fit perfectly and is keeping that Vegas heat at bay. It’s great to hear we’ve earned your trust over the years!
Thank you,
Consumer Relations
The easy part was ordering the replacement from CARiD. I knew I was in for some fun wrangling when it showed up, lets just say a family of squirrels had made residence in my passenger side fender and although not in the way chewed through the radio cable loop. Luckily with enough left to pull the old one through. I slip knotted to the interior end with a decent string, also put some heat shrink on for good measure, didn't want to lose it in there somewhere. Then repeated in reverse with the new cable, a little finagling and it made it through.
Dear Max,
This is one of the most detailed and creative install stories we’ve seen—thank you! We’re so glad the cable replacement worked out and that CARiD made it easy to find the right part.
Thank you,
Consumer Relations
You gave me a lot of choices to choose from and made easy for me to order the mirror.
Dear Miguel,
We’re glad the mirror selection and ordering process were simple and smooth. We appreciate your continued trust in us!
Thank you,
Consumer Relations
Product arrived, have not installed yet. Product arrived good condition
Dear Valinda,
We're happy your order arrived in great condition. Let us know if you need any help once you’re ready to install it.
Thank you,
Consumer Relations
Ordered a bug shield and while un packaging it I noticed there is a flat spot on the shield almost locks to have been bent in half
Dear Adam,
We’re sorry to hear your bug shield arrived with damage. Please reach out to our team with a few clear photos so we can assist with a resolution right away.
Thank you,
Consumer Relations
Quick delivery and great communication from both the driver and customer service.
Dear Joshua,
We're happy to hear the delivery and communication went so well from start to finish. We look forward to helping you again soon!
Thank you,
Consumer Relations
A very positive experience. The order was records promptly.
Dear Edwin,
We’re glad your fender order went through smoothly and that your experience was a positive one. We appreciate you choosing CARiD!
Thank you,
Consumer Relations
When looking for a replacement bumper for my Kia. CARiD was very affordable and fast to deliver.
Dear Patrick,
We're happy to hear the bumper for your Kia arrived quickly and at a great price. We appreciate your trust in our reliability and hope to help you again anytime you need parts.
Thank you,
Consumer Relations
Great Job as usual …. Satisfy with the product and will recommend them to my friends
Dear Mark,
Thank you for the kind words and continued support! We truly appreciate your recommendation and are happy to know you’re satisfied with the product.
Thank you,
Consumer Relations
This torque converter for my 1984 Volkwagan vanagan gl 1.9 liter was out of stock everywhere I looked but your company notified me right away of I stock.
Dear David,
We’re so glad we could help you find that hard-to-source torque converter! Thanks for trusting us with your Vanagon—glad the notification worked out perfectly.
Thank you,
Consumer Relations
The item I was looking for was way over priced everywhere I found it except on CARid. Purchased right away and received quickly.
Dear Rosa,
We’re so glad you found what you needed at the right price! Thanks for the kind feedback and for shopping with CARiD.
Thank you,
Consumer Relations
To show damage during shipping re'qd more pics than it is ev possible ro send. Once they got what they really wanted they were just fine.
Dear James,
Thank you for your patience and understanding throughout the process. We're glad we were able to resolve things for you in the end.
Thank you,
Consumer Relations
Dear Steve,
We’re thrilled to have you as a returning customer! Thanks for the kind words and for trusting us with your parts needs.
Thank you,
Consumer Relations
Product shipped and received in a timely matter. Shipping company not so much. Box got wet on FedEx delivery truck and tore open.
Dear Eugene,
We appreciate the honest review. We're glad the item reached you quickly and apologize for the shipping company’s handling—we’ll share this with our team.
Thank you,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jake,
We're happy to hear that customer service and shipping exceeded your expectations. We’ll be here when you’re ready for your next order!
Thank you,
Consumer Relations