On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Ordered my first part for a job that I'd never done before (front fender replacement). Part came within a couple days and fit perfectly. All-in-all I can't complain since I saved hundreds. Will consider CarID in the future!
The sales person was friendly and easy to talk to, He also gave me his phone number and ext number to avoid any confusion.
Dear Steve,
We're glad our team made your experience smooth and personal. It's great to know our pricing stood out too.
Thank you,
Consumer Relations
I used to get my part from autoanything. Com, but unfortunately, they went out of business. I found myself a new home. I only thing I wish carid had, was free shipping
Dear Mazda,
We're honored to be your new go-to! Thanks for your honest feedback — we’ll definitely keep the free shipping suggestion in mind for the future.
Thank you,
Consumer Relations
Purchase inner wheel well liners for 2024 Ram 2500 and when they arrived they were not at all what was illustrated. Called several times and was on hold an average if 45 minutes. Which sucks. Finally talked to someone and explained the situation. Was told I would have to wait for a return authorization. That took 5 days. Then I only received authorization for 1 of the two parts. Contact again through the ridiculous call center again. Same response must wait for a return authorization. Even though parts were shipped in same box. So now I have two return authorizations and two shipping labels. Ship back parts. Wait another 7 days. Received refund for 1 of the parts Go back to customer service and run around after run around. The next story I get is that return was damaged and I would have to wait another 7 days for response from shippers. Finally had enough of this Bull and opened PayPal case. Finally received my refund. Absolutely the biggest fiasco I've ever had with an online retailer. STAY AWAY FROM THESE CLOWNS
Dear Darrell,
We sincerely apologize for the delays you've experienced with your order and the complicated return process. Currently, we are facing a higher than normal inquiry volume, which has led to extended wait times. We understand how frustrating this can be and are actively working to improve our service. Your feedback is invaluable, and we appreciate your patience as we resolve these issues. Thank you for bringing this to our attention.
Sincerely,
Consumer Relations
I like the patience. With the amount of time spent reviewing my interest and concerns
Dear Jackie,
Thank you for the kind words! We're happy our team took the time to listen and help you find what you needed.
Thank you,
Consumer Relations
I received my part fast and it was the correct part. Part was as expected
Dear Customer,
We’re glad the part arrived fast and was exactly what you needed. Thanks for trusting us to get it right!
Thank you,
Consumer Relations
I ordered my part received a error on checkout and ordered again. Was charged twice, called the same day and thought it was fixed. I received a tracking number, it never updated. Called again was told to wait 24 business hours. Called again, product was never shipped. Was told they were sending another free of charge (I already paid for it). They couldn't overnight ship it even if I paid. Received it a week after originally ordering and purchasing.
Dear Elias,
We sincerely apologize for the mix-up you experienced with your order. We understand the frustration caused by the technical error, duplicate order, and shipping delays. Our team is actively working to improve our processes to prevent such issues in the future. Thank you for your patience as we addressed your concerns, and we appreciate your feedback.
Sincerely,
Consumer Relations
This brake kit was worth it! It looks very bossy and they work excellent! CARiD did it once again, and for an amazing price!
Dear Customer,
We love the energy—happy to hear the brake kit delivered style and performance at a great price. We’ve always got your back!
Thank you,
Consumer Relations
An excellent experience from the website different brands they have, free shipping and well packing and delivery.
Dear Alejandro,
We’re thrilled you had a smooth experience from browsing to delivery. Appreciate you choosing us for the variety, pricing, and service!
Thank you,
Consumer Relations
Supa dupa LeBron james halrLlne Nlckl mlnaj and LeBron James halrLlne
Dear Dylan,
We’re glad the product and shipping came through strong—even with the creative shoutout! Thanks for rolling with us!
Thank you,
Consumer Relations
Dependable, gave me a date and time and was on time like they said they would be
Dear Dan,
We’re glad to hear we delivered on time and met your expectations. Appreciate you choosing us for your parts needs!
Thank you,
Consumer Relations
Seller was prompt to ship purchase. Item was damaged during shipping and seller quickly sent a replacement. Unfortunately, the item was damaged again during shipping. The shipping container showed several signs of rough handling. I decided to try and repair the item as I am limited on time for this project. Fault lies with the shipper, not the seller.
Dear Robert,
We truly appreciate your understanding and kind words despite the shipping damage. We're glad we could act quickly on the replacement and are here anytime you need support in the future.
Thank you,
Consumer Relations
Very pleased with my purchase and delivery, was a easy process and I would recommend this site for your auto needs!
Dear Josh,
We're glad to know our service was helpful and met your expectations.
Thank you,
Consumer Relations
So far I'm impressed with my brake rotors and pads. Quality seems high and price was solid. However, it took longer than it seems it needed to for them to arrive - mostly due to the length of time between ordering and shipping.
Dear Jon,
Thank you for your feedback. We're glad to hear that you're impressed with the quality of your brake rotors and pads, and we appreciate your understanding regarding the delay in shipping. Unfortunately, a glitch caused a delay in processing your order, but our records indicate that it was delivered on 4/07. We strive to improve our timeliness and value your input. If you have any further questions or concerns, please reach out to us at support@carid. Com for assistance.
Sincerely,
Consumer Relations
Parts were a perfect match. Packing and delivery flawless
Dear Robert,
Thanks for the awesome review! We’re glad the parts were a perfect match and everything arrived just right. Let us know if you ever need anything else!
Thank you,
Consumer Relations
I ordered on line eith out any problem. Love the item was on sale and fitted my budget.
Dear Vanessa,
We’re glad everything went smoothly and that the sale price worked with your budget. Great to hear your family helped you find us!
Thank you,
Consumer Relations
I ordered and received a driver side, side view mirror for my 07 Dodge Charger. Arrived in a timely manner and was a perfect fit
Dear Orlando,
We're happy the mirror was a perfect fit and got to you on time. Appreciate your continued support!
Thank you,
Consumer Relations
I always find any parts or accessories easily and fast. The order processing is simple and fast.
Dear Hector,
It's great to hear the site is easy to use and that you keep finding exactly what you need. Big thanks to your friend for recommending us!
Thank you,
Consumer Relations
Okay not bad ……………………………………………………………………………………………………….
Dear Jessie,
Thank you for your feedback. We're sorry to hear that the product did not meet your needs. We have sent return documents to your email, and once we receive the parts back, we will promptly process your refund. If you have any concerns or would like to discuss this further, please feel free to reach out to us at support@carid. Com for assistance.
Sincerely,
Consumer Relations
They have the best price, quick turn around time and great quality
Dear Edward,
We’re glad you found the right part at the best price and that everything arrived quickly. We appreciate your business!
Thank you,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Noah,
Welcome aboard! We're glad your first experience with us went so well and saved you money — we’ll be here anytime you need us again.
Thank you,
Consumer Relations