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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
This summary is generated by AI, based on text from customer reviews
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I have obtained all the parts I have been looking for for my Hummer H3, the orders have arrived correctly and on time
You were one of the few the had a fuel sending unit for my 1973 Gran Torino and had the best price
Dear Michael,
We’re glad we could help you track down that hard-to-find part. Thanks for trusting us with your Gran Torino project!
Thank you,
Consumer Relations
Husband was calling around for tire prices and was happy with the price and was glad he talked someone the was very nice on the phone.
Dear Julie,
We're so glad your husband found both a great deal and great service with us. That means a lot — thank you!
Thank you,
Consumer Relations
I'm very satisfied with my order. The packaging was beyond my expectations and the fiberglass is really good.
Dear Shane,
That’s great to hear — solid fiberglass and premium packaging make all the difference. Thanks for trusting us with your order!
Thank you,
Consumer Relations
It came fast well packed I will definitely order from here again
Dear Billy,
We're glad everything arrived quickly and in perfect shape — we’d be happy to help with your next order anytime!
Thank you,
Consumer Relations
Fit great was already painted great place to shop will buy from again great experience with them
Dear Timothy,
We're thrilled everything fit great right out of the box, and we appreciate your confidence in shopping with us again.
Thank you,
Consumer Relations
When I got them, came in perfect condition. Easy to install. Looks really clean and nice
Dear Anthony,
We love hearing that! Easy install and clean results are exactly what we aim for — thanks for the shout-out!
Thank you,
Consumer Relations
I never bought from CarID before so I was a little skeptical but they had the exact wheels I needed to get my grandmothers car fixed up. Order arrived fast and exactly as described..
Dear Mark,
We're so glad we could earn your trust! Thanks for giving us a shot — and for getting Grandma’s car back on the road!
Thank you,
Consumer Relations
I haven't installed the running boards at this time but they were received In good shape.
Dear Buddy,
We’re glad the running boards arrived safely and hope the install goes just as well when you're ready.
Thank you,
Consumer Relations
People are friendly and courtesy. They seem to be knowledgeable
Dear Pamela,
We truly appreciate your honest feedback. We're glad our team was helpful, and we’ll make sure your return process goes smoothly.
Thank you,
Consumer Relations
Every thing was fine im happy with everything thanks a gen Thanks
Dear Harold,
We're happy to hear everything went well and you're satisfied with your order — thanks a ton for the kind note!
Thank you,
Consumer Relations
It was extremely helpful fast and easy to order like the delivery time and quality of my purchase and the price
Dear Vernon,
Thanks for taking a chance on us! We’re glad to hear we delivered on price, quality, and speed — see you again soon!
Thank you,
Consumer Relations
Order was on time and perfect fit thats it and that's all nothing else to say
Dear George,
Short and sweet — we love it. Thanks for the trust and glad everything fit just right.
Thank you,
Consumer Relations
Picture were great of products, the back hole for light to go into was not big enough so we had to sand the metal to get it to fit correctly and then dust got into the lens which can not be gotten out, lights look great but the extra sanding of metal to get light to fit, not very happy
Dear Shaun,
We are truly sorry to hear about the issues you experienced with the fitment of the light. Our team works very hard to ensure our products meet high standards. We understand how frustrating it can be to have to sand the metal for a proper fit and to deal with dust getting into the lens. Please check your email for further assistance and details regarding this matter. Thank you for your feedback, as it helps us improve our products and services.
Sincerely,
Consumer Relations
I found what I needed and it was delivered as quickly as I needed it.
Dear Zubif,
Quick delivery and finding what you need fast is exactly what we aim for.
Thank you,
Consumer Relations
I bought a complete exhaust kit for a 2002 chevy duramax 2500hd deisel, the kit came with everything needed and fit great and installed in less than 2 hrs Great product, great fit,
Dear Ronald,
We’re glad the exhaust kit was a perfect match and easy install! Love that it all came together so quickly — great choice!
Thank you,
Consumer Relations
I've used carid for years, great service and order doesn't take forever to come, thank you guys.
Dear Dylan,
Thanks for the loyalty! We’re thrilled to keep delivering great service year after year.
Thank you,
Consumer Relations
CARID! Comes highly recommended. They are very Professional and Affordable! Most importantly they are an On Time Delivery Service. I am very satisfied!
Dear Julie,
Thank you so much for the glowing review! We love hearing how satisfied you are with our service and timely deliveries.
Thank you,
Consumer Relations
Fast shipping easy installation and wonderful ride customer service was awesome. Very happy with the purchase.
Dear Dale,
We really appreciate the kind words! Fast shipping and a smooth ride — sounds like a win all around.
Thank you,
Consumer Relations
Product was as advertised. Arrived in a timely manner and is a quality product. Haven't had time to install them yet. Would recommend to a friend..
Dear Gary,
We're happy to hear the running boards met your expectations. Hope the install goes just as smoothly when you get to it.
Thank you,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mazzino,
It’s awesome to hear you’ve been consistently satisfied with your Hummer H3 orders — we appreciate your continued support.
Thank you,
Consumer Relations