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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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Calvin provided amazing service when the manufacturer was working with my order.
Very good experience install went well with no problems will use again
Dear Anthony,
Thank you for the kind words — it’s great to hear everything went smoothly. We’ll be ready to assist again anytime you need us!
Thank you,
Consumer Relations
I received the part but it's the wrong size. How can I go about sending it back?
Dear Rachard,
We're sorry to hear that you received the wrong part.
We just sent return documents to your email. Once the parts are returned, we will process your refund.
If you have any further questions or concerns, feel free to reach out to us at support@carid. Com for assistance.
Sincerely,
Consumer Relations
Arrived in perfect condition and a lot of choices to choose from.
Dear Jarrett,
Awesome to hear your item arrived in perfect shape and that our selection stood out! We’re grateful you chose us.
Thank you,
Consumer Relations
Ordering was a breeze. I don't know a thing about how or where to even start to look of what was needed to get a bumper. Apparently my friend knew just where to go.
Dear Lynnae,
We're so glad your friend sent you our way and that ordering your bumper was easy. We’re always here to help simplify things, even when it feels overwhelming.
Thank you,
Consumer Relations
Dear Pete,
We're happy to hear the ordering process was simple and the installation straightforward. Thanks for choosing us!
Thank you,
Consumer Relations
Headlights fit great look great work just fine. Only problem is the harness that came with. It doesn't support highbeams.
Dear Nathan,
Thank you for your feedback. We’re glad to hear that the headlights fit and work well for you, but we apologize for the issue with the harness not supporting high beams. Your experience is important to us, and we appreciate your loyalty. We will take your comments into consideration as we strive to improve our products. If you need assistance with this matter, please reach out to our customer service team.
Sincerely,
Consumer Relations
Good parts I like them thank you the delivery was good too box was kinda hurt but that's alright at least the part wasn't messed up
Dear Zerk,
Thanks for your feedback! We’re glad the part arrived safe and sound despite the box, and we appreciate your understanding.
Thank you,
Consumer Relations
I got what I paid for and I got it when promised. I wish all transactions went as smoothly!
Dear John,
We're thrilled everything went smoothly and on schedule. Thank you for coming back to us — we truly appreciate your continued trust.
Thank you,
Consumer Relations
They came by early knock at the door. Good timing. Earlier than expected good service
Dear Philip,
We're glad your delivery arrived even earlier than expected! Thanks for recognizing our service — we're happy to have met your timing needs.
Thank you,
Consumer Relations
Best customer service receive it with in 4, days thank you so much great service.
Dear Christine,
We’re happy to hear our customer service and delivery lived up to your expectations! Thanks for choosing us and for the kind words.
Thank you,
Consumer Relations
When I was trying to identify which part I needed, I requested information but no one followed up on my request. I had to guess on the correct part and the shipping time was long with no updates on when to expect delivery. I must say I have had better service with other vendors.
Dear Guy,
Thank you for your honest feedback. We apologize for not meeting your expectations and for any confusion regarding your part identification request. Unfortunately, we could not find an email from you associated with your order, which may have contributed to the lack of follow-up. We understand that shipping times were longer than anticipated and appreciate your patience. Your experience is important to us, and we will strive to improve our communication and service in the future.
Sincerely,
Consumer Relations
I received the product on time, even though I have not installed it yet on the truck and I believe it is one of the best one on the market.
Dear Saied,
We’re so glad everything arrived on time and that you're confident in the product — let us know how the install goes when you're ready.
Thank you,
Consumer Relations
Simple, I just made a call and this amazing lady gave me the best customer service. I worked for Disney for almost 40 years and I used to give to our customers and clients the best services. Alexis Negvesky is awesome.
Dear David,
Your words mean a lot — we’ll be sure to pass your praise along to Alexis! It’s wonderful hearing this from someone who knows true customer service inside and out.
Thank you,
Consumer Relations
I have purchased several different types of vehicle parts to upgrade and replace old parts, the ease of the website and the support of the company keeps me a return customer. The ability to pay overtime, gives me the freedom to pay off with no problem or hidden costs.
Dear Jeff,
Thanks so much for your loyalty and detailed feedback! We’re proud to offer flexible service and are thrilled everything worked out with your custom wheels.
Thank you,
Consumer Relations
Title says it all. Exceptional service, except the balance was light on 2 of the 4 wheels. No big deal, but be sure to check. Would be 5 star if not for that.
Dear Basil,
We’re grateful for your thoughtful review and glad our support team impressed you! Thanks for the heads-up on the balance — your insight helps us improve.
Thank you,
Consumer Relations
Easy site to navigate. We hope to exchange the window deflectors and then get them on the car to see how we like them.
Dear Mary,
Thank you for your feedback! We’re here to help with that exchange and will follow up as soon as we’re back in — we appreciate your patience.
Thank you,
Consumer Relations
Excellent delivery time and excellent quality product thank you
Dear Alberto,
Thank you for your kind words! We’re so glad the delivery was quick and the product met your expectations.
Thank you,
Consumer Relations
Helpful people, very good communication and great product. Tech and service wise it was a 10/10 first time i haven't had complaints about a kit.
Dear Bullit,
We love hearing that your experience was a solid 10/10! Thanks for the great feedback and for trusting us with your S10 build.
Thank you,
Consumer Relations
Received parts on April 10,2015 by FED EX but when
I open the back I found out that the parts were broken. I contacted customer service immediately and sent photos of damages as requested but as of now I don't receive any reply from them.
Dear Miguel,
We sincerely apologize for the inconvenience you've experienced with the damaged parts. We strive to reply within 24 business hours. We did respond to your email on April 14th regarding the issue. A damage claim has also been filed on your behalf. Please check your email for further details, and feel free to reach out again if you have any questions or need additional assistance. Thank you for your understanding.
Sincerely,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jeffrey,
We're so glad Calvin could step in and ensure everything worked out with your order. Thanks for the great feedback and for choosing us for your wheels!
Thank you,
Consumer Relations