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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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Delivery cost a lot and still arrived a day later than stated
I ordered fuel injectors and they were a good price and appear to be an exact replacement. Have not put them to use yet but will definitely follow up!
Dear Jim,
We’re glad everything went smoothly with your order and pricing! Looking forward to your follow-up once the parts are installed.
Thank you,
Consumer Relations
Dear Eric,
That’s a lot of greats—and we’ll take every one of them! Thanks for your trust and glad we could assist when you called.
Thank you,
Consumer Relations
I recently bought a replacement mirror for my truck said it was a match and when I went to replace the mirror the electrical plug was completely wrong but due to not having a picture I was unable to 100 percent make sure I was getting the correct mirror. The only thing is the service has helped me and are getting back to me with a refund or replacement with the correct part.
Dear Joe,
We apologize for the inconvenience you experienced with your mirror order.
The part you ordered is OE-restricted and specifically replaces a certain part number, which explains the fitment issue.
According to the VIN you provided, the OE# of the mirror does not match your vehicle.
We have sent the return documents to your email and are committed to resolving this for you, whether that means a refund or a replacement with the correct part. Thank you for your understanding, and we're glad to hear our customer service has been helpful during this process.
Sincerely,
Consumer Relations
The picture does not give them justice. They look great on my car. Thank you again.
Dear Juan,
Love hearing that! We’re so glad the parts look even better in person—thanks for the kind words.
Thank you,
Consumer Relations
The ordering process was great. The customer service agent was helpful; answered questions and researched or sought out assistance to find answers to unknown questions. We'll see how the product performs after installation.
Dear Charles,
We appreciate your thoughtful feedback! It’s great to hear our team was helpful—hoping the product lives up to expectations after installation.
Thank you,
Consumer Relations
Fast delivery perfect fit made my truck look new very satisfied
Dear Vincent,
Awesome to hear your headlights fit perfectly and gave your truck a fresh look! Thanks for trusting us to deliver exactly what you needed.
Thank you,
Consumer Relations
Dear James,
Thanks for the update! We’re glad the first part arrived quickly and we’ll keep an eye on the remaining item—hoping it reaches you by 4/17 as scheduled.
Thank you,
Consumer Relations
Best experience for online shopping. I will be using carid again.
Dear Timothy,
That’s awesome to hear! Thanks for the kind words and for making us your go-to for online auto parts.
Thank you,
Consumer Relations
Had a good price on headlights I needed, bought them received them. Haven't stopped getting emails now thoðŸ˜
Dear Dalus,
We’re glad you got a great deal on your headlights, and sorry about the email flood — we’ll tone that down. Thanks for your purchase!
Thank you,
Consumer Relations
The whole experience was great. Order was recieved so quickly. Product is just what I was looking for.
Dear Denise,
That’s wonderful to hear! We're happy the order arrived quickly and was exactly what you were looking for.
Thank you,
Consumer Relations
I ordered a set of front and rear brake pads for my 2009 Mercedes SL 550 and they were both wrong. I'm in the process of returning them.
Dear Todd,
We apologize for the mix-up with your order. After reviewing the details, it appears you ordered brake pads for a Mercedes SL600 instead of the SL550. Your return request has been processed, and you will receive the necessary documents within 2-3 business days. We appreciate your understanding as you return the incorrect parts, and we’re glad to hear you found our customer service to be friendly and helpful.
Sincerely,
Consumer Relations
My cat-back exhaust system was delivered to the wrong city by mail carrier. CarID quickly saw the problem and shipped out a replacement a few days later.
Dear Jeremy,
We appreciate your patience and understanding while we resolved the shipping issue. Glad we could get that replacement out fast!
Thank you,
Consumer Relations
The initial order was easy and the product arrived in a timely manner.
Dear Lori,
Thank you! We're glad your experience from order to delivery was smooth and timely.
Thank you,
Consumer Relations
Arrived quicker than I expected and is a very solid quality piece.
Dear Luther,
We’re happy the exhaust pipe exceeded your expectations on both quality and delivery time. Thanks for the great feedback!
Thank you,
Consumer Relations
Good experience. Very smooth. There was nothing to complane about. My gas cap came in eight days. No hurry. Thank you.
Dear Martin,
Thanks for the kind note! We’re glad your gas cap arrived without a hitch and appreciate you trusting us for the right part at the right price.
Thank you,
Consumer Relations
Great experience! And it shipped here fast! I would recommend this site!
Dear Tay,
We love hearing that your new wheel lock blends in seamlessly! Thanks for recommending us—we’re always here when you need us.
Thank you,
Consumer Relations
It arrived a lot earlier than expected and fit perfectly. Thanks
Dear Alex,
We’re thrilled to hear your part arrived ahead of schedule and fit just right. Thanks for coming back to us again!
Thank you,
Consumer Relations
Dear Linn,
That’s exactly what we aim for—perfect fit and fast service! Thanks so much for your kind words.
Thank you,
Consumer Relations
Needed a part and couldn't find it anywhere at a decent price then i found this website
Dear Colton,
Happy we could help you find what you needed at a fair price! We appreciate your trust and hope to see you again soon.
Thank you,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jim,
We’re sorry the delivery didn’t meet your expectations. We appreciate the feedback and will continue working on improving both cost and accuracy.
Thank you,
Consumer Relations