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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
This summary is generated by AI, based on text from customer reviews
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Love the lights. Only been in the car for about a week. So far so good.
Love getting things from this website. Always have a lot of good products in stock
Dear Adam,
We're thrilled you love shopping with us! Thanks for the kind words and for recognizing our product selection and service.
Thank you,
Consumer Relations
Ordered seats for 86 c10... had to wait AWHILE for them to be shipped. Finally showed up. Now to install as soon as it quits raining.
Dear Dan,
Thank you for your patience, Dan! We hope the new seats will be worth the wait and look forward to hearing how the install goes.
Thank you,
Consumer Relations
The packages were delivered to the wrong address both times.
The rims are not designed for a Chevy Aveo, I had to install it without the center cap because they did not fit and I had to make adjustments to the caliper brake caliper on the front brakes to make them fit.
Dear Abel,
We apologize for the issues you experienced with your order. Our records show that the rims advertised are designed to fit a 2006 Chevy Aveo, and it appears the shipping address on file is in Newberg, where the packages were delivered according to tracking details. We did not receive any communication from you regarding these concerns, which would have allowed us to assist you further. Please check your email for any updates, and we encourage you to reach out so we can help resolve this matter.
Sincerely,
Consumer Relations
I am satisfied with the service of the company for ordering online
Dear Clisby,
Thank you for your continued support, Clisby! We’re glad you’re satisfied with the service and appreciate your loyalty.
Thank you,
Consumer Relations
Ordered side molding for a 10 year old truck! Shipped before the expected date, and came in perfect. Paint matched perfect and so far so good!
Dear Griffin,
We’re thrilled the part arrived early and matched your truck perfectly. Thank you for the thoughtful review and for trusting us with your restoration!
Thank you,
Consumer Relations
Dear Seth,
Thanks for the 5 stars, Seth! We appreciate the enthusiasm—glad we could make it a great experience.
Thank you,
Consumer Relations
Fantastic & smooth hassle free transaction. Top quality product with great price.
Dear Amy,
We’re so glad it made the perfect gift and that everything went smoothly. Thank you for your trust and the kind words!
Thank you,
Consumer Relations
Easy to browse and find parts... arrived all snuggled up in effective packaging... perfectly matched my vehicle
Dear Pablo,
Thanks for giving us a try! We're thrilled the part fit perfectly and the packaging held up well.
Thank you,
Consumer Relations
The ordering experience was good. The site selection for products was decent.
Dear Brad,
Thanks for sharing your experience! We’re happy you found what you needed and that ordering was a breeze.
Thank you,
Consumer Relations
Great experience with Carid they took care of me after they sent me the correct part
Dear Stephanie,
We’re glad to hear we could take care of things for you! Thanks for the great feedback and for choosing CARiD.
Thank you,
Consumer Relations
Accurate description, easy order process and on time delivery.
Dear Thomas,
Thanks for the great review! We’re happy to hear everything went smoothly from start to finish.
Thank you,
Consumer Relations
I love how fast they delivered it and looks beautiful in my car
Dear Jeysi,
We're so happy the part arrived fast and looks great on your car. Thank you for trusting us and for the awesome review!
Thank you,
Consumer Relations
Great and quick service. I will for sure recommend and tell everyone about the experience.
Dear Tommy,
Thanks so much for the kind words! We're honored to have earned your recommendation and look forward to serving you again.
Thank you,
Consumer Relations
Found exactly what I wanted, ordered easily and already installed on vehicle
Dear Kelly,
We really appreciate your continued trust and are thrilled everything installed perfectly. Thank you for coming back to us time and again!
Thank you,
Consumer Relations
Where do I begin? I called, did not have to wait long. Talked with a real person. Was extremely helpful and polite - respectful, professional. Delivery was fast. All in all a pleasant experience.
Dear Steven,
We’re so glad our team could help and that your experience was both quick and professional. Thank you for choosing us—we’d love to assist again anytime!
Thank you,
Consumer Relations
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Dear John,
Thank you for the 5-star rating, John! We truly appreciate the support and are glad you had a great experience.
Thank you,
Consumer Relations
I got two cans of the metallic silver color match paint and they really do make dupli-color really does do a good job with those great quality definitely use for other paints in the future, also wasn't that expensive for two cans
Dear Ben,
We’re glad Felipe took good care of you—he’ll be happy to hear your feedback. We truly appreciate your loyalty!
Thank you,
Consumer Relations
#$%&* bad sent pic in email no one has gotten back to me i did everything they asked still nothing
Dear Dennis,
We apologize for the inconvenience you've experienced with your taillights. It appears we never received your email with the photo, and we understand your frustration. Please check your email for any requests from us, and we encourage you to reach out again so we can assist you promptly. Your satisfaction is important to us, and we want to resolve this issue as soon as possible.
Sincerely,
Consumer Relations
Dear Tony,
Thank you so much! We’re glad Felipe took good care of you—he’ll be happy to hear your feedback. We truly appreciate your loyalty!
Thank you,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Timothy,
We’re so glad the lights are working well for you and really appreciate your service. It was our pleasure to assist you and offer the discount!
Thank you,
Consumer Relations