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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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I purchased a new passenger side mirror for my 2006 Nissan Frontier. My original mirror was damaged in a recent hail storm and the new one was easy to install and looks great. However, when I opened the box, one small piece of edging on the actual mirror was broken loose. It wasn't very noticeable and I was able to glue it back with some superglue. You can't tell at all and for the price it was well worth it. I would give this a 4.5 stars and will be ordering parts again as they have everything for my truck.
Everything worked easy. It's a very good product with very good instructions.
Dear Gilton,
We’re happy to hear everything went smoothly with your running boards installation. Thank you for the great feedback—glad the instructions made it easy!
Thank you,
Consumer Relations
Wheels arrived on time, as advertised and fit perfectly. Nothing negative about the entire experience.
Dear Lawrence,
We’re glad to hear the wheels met your expectations and installation was smooth. Thanks for your support—we’d love to help you again in the future!
Thank you,
Consumer Relations
The part ordered was a perfect fit, competitively priced and delivered on time. I will be a return customer.
Dear Joe,
Thank you for the kind feedback! We’re glad the part was a perfect fit and arrived on time—we’ll be happy to have you back anytime.
Thank you,
Consumer Relations
Simple and easy. Quick delivery. Quality parts from reputable companies
Dear Robert,
We appreciate your kind words about the ordering process and the part quality. Quick delivery and trusted brands are what we always strive to deliver.
Thank you,
Consumer Relations
It was fine, the wheel came quickly & correctly! There was no issues!
Dear Kimberlea,
It’s great to know the wheel arrived fast and correctly. Thanks for the smooth review and for trusting us with your order!
Thank you,
Consumer Relations
The live chat was not very helpful, tried to recommend/sell me muffler hangers I didn't need. And provided delivery date different from what website was indicating. Did give me a small discount coupon. However, there was no packaging/protection of the exhaust or muffler. The exhaust was banged up upon delivery, I couldn't wait to try to exchange as I needed to get car running. Don't understand why they couldn't have at least bubble wrapped the parts! I can only hope the dings don't rust out.
Dear Mark,
We appreciate your feedback and are sorry to hear that we let you down. Our team works hard to provide excellent service, and we apologize for the issues with packaging and the live chat experience. We understand how important it is to receive your parts in good condition, and we will address this with our shipping team. Please check your email for details on how to resolve this issue, and if you have any further questions or concerns, feel free to reach out to us at support@carid. Com for assistance.
Thank you,
Consumer Relations
The headlights fit perfect and look great. I am very pleased with them
Dear Sheree,
Thanks for sharing your experience! We’re happy to hear the headlights fit perfectly and look great on your vehicle.
Thank you,
Consumer Relations
My order was processed in a timely manner and received sooner then expected. The mufflers I received do not match the description specs in the listing but trying to return for credit not so easy
Dear John,
Thank you for your feedback. We’re pleased to hear that your order was processed quickly and arrived sooner than expected. However, we apologize for the mismatch between the product description and what you received. Our team works hard to ensure accuracy, and we're sorry we let you down.
Please check your email for our request for details so we can assist you with the return process. Your satisfaction is important to us, and we appreciate your understanding as we work to resolve this issue.
Sincerely,
Consumer Relations
It didn't take long to arrive and it fit perfectly. Does a way better job than basic covers.
Dear Aaron,
We're so glad to hear the cover fit perfectly and exceeded expectations. Thank you for the great feedback—we’re always here when you need more quality upgrades.
Thank you,
Consumer Relations
Parts I ordered arrived in a timely manner and are undamaged
Dear William,
We're thrilled your parts arrived quickly and in perfect condition. Thank you for your trust and for choosing us!
Thank you,
Consumer Relations
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Dear Robert,
Thanks for the fun and positive feedback! We're happy to know everything went well with your order.
Thank you,
Consumer Relations
Enjoyed this purchase…. Fast and easy delivery, and product was as described.
Dear Jacqueline,
We’re so glad you enjoyed your purchase and that everything went just as expected. Fast delivery and accurate product details are exactly what we aim for.
Thank you,
Consumer Relations
Dear Ace,
We sincerely apologize for not meeting your expectations. Our team works really hard to get it right for our customers 100% of the time, and we are sorry to hear we let you down. We value your feedback and are committed to improving our services. Please check your email for details, as we would like to address your concerns directly. Thank you for bringing this to our attention.
Sincerely,
Consumer Relations
The pictures should only show what your going to get in the package. The first picture showed things that I needed but not what I was going to get I was misled and to purchasing your product thinking I was going to get the entire kit.
Dear Raymond,
We are truly sorry to hear that you felt misled by the product images and that your experience did not meet your expectations. Our team works hard to ensure customer satisfaction, and we appreciate your feedback regarding this issue. We understand how frustrating it can be to spend more than anticipated for a product that did not match your needs. Please check your email for further details and know that we are here to assist you in resolving this matter.
Sincerely,
Consumer Relations
Dear Jose,
We’re happy to know the website made your experience smooth and easy. Thank you for choosing us, and we look forward to serving you again!
Thank you,
Consumer Relations
I ordered 2022 ram tail lights and 2009 tail lights were sent. Didn't fit the housing and the connectors didn't match.
Dear Travis,
We sincerely apologize for the mix-up with your order. Our team works hard to ensure accuracy, and it's disappointing to hear we let you down with the fitment of your taillights. We responded with options on 4/15, so please check your email and spam folder for our updates. Your satisfaction is important to us, and we appreciate your patience as we resolve this issue.
Sincerely,
Consumer Relations
It didn't come at the first date. I did get it thank you. I don't like to wait long. It really was only 3 days late. I guess that not to nad
Dear Tina,
Thank you for your patience, Tina. We’re glad to hear the item arrived safely, and we truly appreciate you sticking with us despite the short delay.
Thank you,
Consumer Relations
Quick and simple backed by tremendous customer service! Parts arrived early.
Dear Anthony,
Thank you for the awesome feedback! We’re glad everything arrived early and that our service made the process easy for you.
Thank you,
Consumer Relations
Wiring diagram is terrible. Illustrations in the instruction book are blurry and very limited.
Dear Lewis,
Thank you for your feedback regarding the wiring diagram and illustrations in the instruction book. We understand how important clear instructions are for our customers, and we apologize for any confusion caused by the materials provided. Your input is valuable, and we will take it into consideration for future updates.
If you need further assistance or have any specific questions, please feel free to reach out to us at support@carid. Com.
Sincerely,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mark,
Thank you for your detailed and thoughtful review. We’re glad the mirror worked out well overall and appreciate your resourcefulness and continued trust in us.
Thank you,
Consumer Relations