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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
This summary is generated by AI, based on text from customer reviews
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I had a good experience and am very pleased with my experience!
Horrible 3 tires came and the 4th tire took another week unacceptable
Dear Sue,
We sincerely apologize for the inconvenience you experienced with the delivery of your tires. We shipped all items together as scheduled, but it appears there was an issue with the shipping label that required replacement. Once packages are handed to the carrier, we unfortunately have no control over them in transit. According to our tracking information, your 4th tire was delivered 4 days later on 4/13. We appreciate your feedback and hope for a second chance to better meet your needs in the future.
Sincerely,
Consumer Relations
Satisfied with the service and they were delivered to me on time. I will probably use you again in the future
Dear Thomas,
We’re happy to hear you were satisfied with the service and delivery. We look forward to helping you again in the future!
Thank you,
Consumer Relations
Good prices. Item was delivered. You get what you pay for with the items.
Dear Darwin,
Thank you for the feedback! We're happy the item arrived as expected and that you found our pricing to be a good value.
Thank you,
Consumer Relations
Good option compared to the other options that were out there. The only part I didn't like was they didn't come with any bulbs or ballast and if it wasn't for that, it would've been five stars
Dear Joshua,
Thanks for your honest review! We're glad you liked the lights overall, and we appreciate your note about the missing bulbs and ballast.
Thank you,
Consumer Relations
Customer service was very helpful in finding the exact tail light to fit my toyota tundra, product arrived quickly, quality product, exact OEM product at a cheaper price than the dealer, have ordered from them in the past and will continue to shop wirh them
Dear Suanna,
We truly appreciate your continued support and kind words. It’s great to know our team helped you find the right taillight and that it arrived quickly!
Thank you,
Consumer Relations
Dear James,
Thank you for the great review! We're happy to hear everything arrived on time and met your expectations.
Thank you,
Consumer Relations
Dear Tommy,
We’re glad the process was easy and smooth for you. Thanks for trusting us with your order!
Thank you,
Consumer Relations
Product was ok, don't know how box was tore up. Have not installed Hope all the hardware is there.
Dear Thomas,
Thank you for your feedback. If anything turns out to be missing from the hardware, just let us know and we’ll take care of it right away.
Thank you,
Consumer Relations
They sent me the wrong part and had to wait for the right part to be shipped it took an extra week to get my order not too satisfied with your company
Dear Kerry,
We sincerely apologize for the mix-up with your order and the inconvenience it caused. Our team strives for 100% accuracy, and we regret that we fell short in this instance. We sent the replacement part four days after you reported the issue, but we understand that waiting an extra week is frustrating. Your feedback is important to us, and we will use it to improve our services moving forward. Thank you for bringing this to our attention.
Sincerely,
Consumer Relations
Received my new car mats in good order in a relatively short time. Shipping cost to my home, in Canada was much higher ghan anticipated. Website could be a little more explicit to avoid unpleasant surprises.
Dear Frederic,
We appreciate your feedback and are glad the mats arrived in good condition. Your note on shipping cost and clarity is helpful, and we’ll keep working to improve that experience.
Thank you,
Consumer Relations
One of the tail lights (left side) I ordered arrived with a broken corner. I contacted customer service & they swiftly assisted me with the replacement process. I thank Khomotso Zimase & the additional CARiD agents which ensured I was satisfied with my purchase!
Dear Ariel,
We’re very glad to hear our team took care of the tail light issue promptly. Thanks so much for your patience and for recognizing our agents by name—it truly means a lot!
Thank you,
Consumer Relations
First off, the product works great, nothing wrong mechanically. However, the tail lights I bought are labeled to be smoked, meaning the outer covering is supposed to have a black tint to them and the picture on the website also makes it look like the covering is tinted. Whenever I received the tail lights, I soon realized the covering was clear without any tint, and the only difference was that the housings on the inside of the tail lights were black. False advertisement for the product.
Dear Kendall,
We apologize for the confusion regarding the taillights you received. We're glad to hear that the product works well; however, we understand your concern about the discrepancy in the appearance. Our goal is to enhance clarity in our listings, and we take feedback like yours seriously. We appreciate you bringing this to our attention and will work towards ensuring our product images accurately reflect their features. Thank you for your understanding.
Thank you,
Consumer Relations
El paquete llegó muy rápido y seguro muchas gracias por todo
Estimado Enmanuel:
¡Muchísimas gracias por compartir tu experiencia! Nos alegra saber que tu paquete llegó rápido y en perfectas condiciones.
Gracias,
Relaciones con el Consumidor
I had ordered a HVAC Module Control, its my first time using Carid, my part came on time and friendly customer service. Would recommend 👌🏽
Dear Nicholas,
We’re happy to hear your first CARiD experience went well! Thank you for your order and recommendation.
Thank you,
Consumer Relations
To be honest, I was impressed with the service provided after sale. I purchased running boards 3 years ago for my Jeep Grand Cherokee. After 3 years they were completely rusted, I communicated with CariD thinking I was wasting my time, but no, they sent new ones no charge within 5 days. Bravo CarID and sorry for my English
Dear Stephane,
Thank you for your honesty and trust—your kind words mean a lot! We're glad we could turn the situation around and provide the replacement quickly.
Thank you,
Consumer Relations
Fast shipping, would recommend to others. Overall great customer service.
Dear Daniel,
We’re glad the brake pads arrived quickly and that you had a great experience. Thanks for recommending us—we really appreciate it!
Thank you,
Consumer Relations
Great deal on transmission oil from CARiD! Fast delivery and solid service—definitely recommend!
Dear Devi,
Thanks for the great shoutout! We’re thrilled to know you were happy with the price and timely delivery.
Thank you,
Consumer Relations
About 3 times a year I will dedicate some time to leaving a review of something, usually related to my business. Car ID asked for a review so first thing here in the morning I will give one. I admit I search for the best price every time, as most do but I don't always purchase the lowest as I am often working within a timeline for a customer and have to get vehicles out. Car ID often shows up in the first few results and will have the correct part and a great price. Shipping has been quick and reliable so I know I will have what I need when I need it. They are doing a great job at what they set out to do.
Dear Shawn,
We sincerely appreciate the time you took to share your experience. Your feedback means a lot, and we’re proud to support professionals like you with fast and reliable service.
Thank you,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Harley,
Thanks so much for the kind words! We’re glad we could assist in finding the correct part and that you had a great experience.
Thank you,
Consumer Relations