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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
This summary is generated by AI, based on text from customer reviews
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Great Experience, Shipping wrap was excellent, even dressed for rain ---which it did. The seller answered all my questions, explaining key numbers in the serial number which identified my car is being made in the USA instead of Japan. The pad fit perfectly. I am happy. Thanks
Dear Christopher,
Thank you for the detailed feedback! We’re thrilled everything fit perfectly and that our team helped you find exactly what you needed.
Sincerely,
Consumer Relations
The buying experience was seamless but the product did not fit my 2010 Chevy Silverado. Backup light socket was too large. Had to fabricate a fix.
Dear Michael,
We’re glad the purchase process was smooth but really sorry about the fitment issue. If you need further help, we’re just a message away.
Sincerely,
Consumer Relations
Was easy and good for someone who knows little about cars. Thank you
Dear Joshua,
Thank you for your kind review—it means a lot coming from someone newer to car parts! We’re happy we could make it easy.
Sincerely,
Consumer Relations
Ordered over phone was to be one day shipping but was not as advertised originaly
Dear Vito,
We sincerely apologize for the delay in processing and shipping your order, which was due to a glitch. We understand how important one-day shipping is, and we regret that we fell short of your expectations. According to our records, your item was delivered on 4/15.
If you have any further questions or concerns, please don't hesitate to reach out to us at support@carid. Com for assistance. Thank you for your understanding.
Sincerely,
Consumer Relations
Was handled professionally and represented help with solving items that were originally not in original order
Dear John,
We appreciate your kind words! It’s great to know our team resolved the issue professionally and helped get everything back on track.
Sincerely,
Consumer Relations
I found what I needed at a good price, and shipping was easy on my wallet
Dear Thomas,
Thanks for the great feedback! We’re glad you found the right part at the right price with easy shipping.
Sincerely,
Consumer Relations
Reasonable price's, faster service and I found everything that I needed for my car
Dear Regina,
Thank you for trusting us through a family recommendation! We’re truly sorry about the box condition and will absolutely make it right.
Sincerely,
Consumer Relations
The part fit well, however the back order time and communication of delivery status could have been better
Dear Bob,
Thank you for your feedback regarding the GMC taillight replacement. We're glad to hear the part fit well, but we sincerely apologize for the backorder time and any communication issues you experienced. We sent several emails regarding the backorder status, but did not receive a response, indicating something went wrong on our end. We are actively working on improvements to enhance our service in these areas. Your insights are valuable to us, and we appreciate your understanding as we strive to do better.
Sincerely,
Consumer Relations
I ordered a side mirror for one of my vehicles for like 75% off the dealership quoted price and it was delivered as fast as Amazon would have. Definitely would use again if I need to
Dear Dakota,
We’re so glad the mirror fit your budget and arrived fast! Thanks for the shoutout to our rep—we’re always here to make things simple.
Sincerely,
Consumer Relations
I ordered rims on Tuesday. They arrived Saturday. If the money was taken from my account that day. They should have been shipped by the next day. I just feel the process was too slow. Had I known, I would have went elsewhere.
Dear John,
Thank you for your feedback. We apologize for the slow processing and shipping experience you encountered. Please note that the address change you requested after placing the order required additional time for security verification, which contributed to the delay. Your order was delivered on 4/12, and we hope you enjoy your new wheels. We appreciate your understanding and are always working to improve our service.
Sincerely,
Consumer Relations
They very helpful and they one of the best deals online and fast shipping
Dear Darnell,
We appreciate the kind words and your support. Great deals and fast, helpful service are exactly what we aim to deliver.
Sincerely,
Consumer Relations
Received great assistance when placing order. Part arrived faster than estimated. We will use again in the future.
Dear Fred,
We’re happy to hear our team made the ordering process smooth and your part arrived quickly. Looking forward to helping you again soon!
Sincerely,
Consumer Relations
Part delivery was fast. Arrived two days early. Nice surprise
Dear Dave,
We love a good surprise—glad your part showed up earlier than expected. Thanks for trusting us again with your order.
Sincerely,
Consumer Relations
Purchased a car fender with no issues & had the help I needed.
Dear David,
We're so glad you had a smooth purchase and found the help you needed. Thanks for giving us the opportunity to assist!
Thank you,
Consumer Relations
Nice and speedy delivery would recommend to any to use this site
Dear Mark,
Thanks for the recommendation! We're happy your delivery was quick and the experience a positive one.
Thank you,
Consumer Relations
The card ID site says that my order was delivered but it has not been delivered
Dear Dave,
We're sorry to hear about your experience. Our tracking information indicates that your order was delivered on 4/15, and we have photo proof of where it was left.
Please check your email for updates and let us know if you’re able to locate the package. We understand your frustration and are here to assist you in resolving this issue.
Sincerely,
Consumer Relations
Carid is awesome, they make finding compatible parts for any vehicle easy.
Dear Richard,
Thank you for always choosing us first—we’re proud to make parts shopping easy and reliable for your TRDPro. Your loyalty truly means a lot!
Thank you,
Consumer Relations
Any time I have ordered from this company it has been a rewarding experience. Fast shipping, accurate parts selection, good fit and finish on parts selected.
Dear Daniel,
We really appreciate your kind words and continued trust! It’s great to hear every order has been smooth and rewarding.
Thank you,
Consumer Relations
The exact part I needed when no one else
Has in stock. Reasonable price
Dear Dan,
Thanks so much! We're glad we could get you the part you needed at a fair price when others couldn’t—happy to help anytime.
Thank you,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Tony,
We appreciate you coming back to shop with us again. We hope the CV boots do the trick—let us know if you need anything else!
Sincerely,
Consumer Relations