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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
This summary is generated by AI, based on text from customer reviews
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Extremely satisfied with the whole experience and ease of finding what I needed.
Products arrived in 2 days, much quicker than I anticipated. The quality of the products were better than I imagined. Very satisfied!
Dear Wray,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with us. Your feedback inspires our team to continue delivering the best service possible.
Sincerely,
Consumer Relations
Parts arrived in reasonable time and were boxed appropriately.
Dear Lauren,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your feedback inspires our team to continue delivering the best possible service.
Sincerely,
Consumer Relations
I received my order in under a week. I haven't had time to install the parts or check fitment but so far everything looks good.
Dear Ben,
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with us. Your feedback inspires our team to continue delivering exceptional service and quality.
Products exactly as described! Love this website and would come back again. Highly recommended.
Dear Earl,
We’re thrilled everything fit your new Pilot perfectly! Thanks for the recommendation and we’ll be ready for your next visit.
Sincerely,
Consumer Relations
I got the splash cover as described. It's in good condition but there are no screws with it so I have to order them seperately.
Dear Daniel,
We appreciate your review and are glad the splash cover arrived in good shape! Sorry the hardware wasn’t included—if we can help find the correct screws, let us know.
Sincerely,
Consumer Relations
They had the parts, had a good price and shipped promptly. The package had no packing material so the parts (spark plugs) came out of their boxes but they were not damaged.
Dear James,
Thank you for the honest feedback! We're glad the parts arrived safely, and we’ll look into the packing concern to help avoid that next time.
Sincerely,
Consumer Relations
Never dissatisfied everything is there as you need it and it's quick and easy to find
Dear Andre,
Thank you for the honest feedback! We're glad the parts arrived safely, and we’ll look into the packing concern to help avoid that next time.
Sincerely,
Consumer Relations
Easy website to navigate, great product and speedy delivery.
Dear Kacy,
We appreciate your kind words! We're so glad the site and shipping lived up to your expectations. We're happy to hear you're consistently satisfied—making it easy and efficient is what we aim for every time.
Sincerely,
Consumer Relations
Great communication!
Great overall presentation And quick responses
Dear Bryan,
Thanks so much! We're grateful to be your go-to from day one and are always here to keep the experience smooth and reliable.
Sincerely,
Consumer Relations
Purchase was easy. Exactly what I was shopping for at the local auto parts stores.
Dear Steve,
We’re glad we could deliver exactly what you needed at a better price. Thanks for shopping with us—we hope to help again soon!
Sincerely,
Consumer Relations
Just got the 18"X8" American Racing wheels installed today on my F-250 Ford pickup... everything went well with no " bumps in the road" thank you to everyone at CARID... I chose you because you were the only one who had the product I was looking for... thx again guys for a wonderful experience!
Dear William,
We’re thrilled the wheels look great on your Super Duty and that everything went smoothly. Thanks so much for the kind words and for choosing us!
Sincerely,
Consumer Relations
Ordered wrong part, cost me 13$ to ship to me but when needed to return you charged me 56$ for return/restock. Plus have to wait to get return label to ship old one back before you ship new one even though i paid for new one and the 56$ return fee now i have to wait about a week to get parts. Crappy.
Dear Tyson,
We hear your frustration and truly apologize for the inconvenience with the return process. We aim to improve wherever we can, and we appreciate your feedback.
Sincerely,
Consumer Relations
Excellent work very helpful everything was true to size very happy
Dear Ricky,
Thank you for the great review! We’re happy everything fit just right and that shipping was smooth—we appreciate your support.
Sincerely,
Consumer Relations
Great products so far, came with everything I needed. The only thing was one of the boxes was already opened.
Dear Christien,
We’re happy to hear the kit had everything you needed! Apologies for the opened box—we’ll pass this along to our warehouse team for better handling.
Sincerely,
Consumer Relations
It was pretty good experience im not sure if i will buy frm yall again had to return part for the correct one
Dear Jonathan,
Thank you for your feedback. We're glad to hear that you had a pretty good experience, but we apologize for any inconvenience caused by returning the part for the wrong vehicle year. We noticed that the replacement was delivered on 4/15, and we hope you are enjoying the correct item now. Your satisfaction is important to us, and we appreciate your understanding.
Sincerely,
Consumer Relations
Fairly easy, had to cut material to make it fit due to tow hitch.
Dear Allen,
Thanks for the feedback and for giving us a shot based on a recommendation. We’re glad the bumper worked out with some adjustments, and we’re always here if you need a hand in the future.
Sincerely,
Consumer Relations
Do no buy if you have a 2024 Ford F350, shade does not stretch across entire windshield and for $99 it should be ful coverage! Disappointed!
Dear Kurt,
We sincerely apologize for the inconvenience you've experienced with the fit of the shade for your 2024 Ford F350. We would like to understand more about the issue, as this part is designed to fit your model. Please check your email for further details so we can assist you better. Your feedback is important to us, and we appreciate the opportunity to resolve this matter.
Sincerely,
Consumer Relations
My order was easy and quick, very satisfied with product, also wheel are wrapped and protected from any damage. I will definitely use car. Id again
Dear Oscar,
We're so glad you had a smooth experience and that the wheels arrived safe and sound. Thanks for your trust—we’ll be ready for your next upgrade!
Sincerely,
Consumer Relations
I paid extra money to get my package delivered on Saturday before my trip but I didn't get my shocks until Tuesday when I was away. I got refunded for the fast shipping but still, I paid extra to have it soon before my trip
Dear German,
We apologize for the delay in processing and shipping your order. Unfortunately, a glitch caused a delay, and we understand how important timely delivery is, especially before your trip. Our records indicate that your shocks were delivered on 4/15. We appreciate your feedback regarding the fast-shipping charge and are glad you received a refund.
If you have any further questions or concerns, please reach out to us at support@carid. Com for assistance. Thank you for choosing our business for its lower prices.
Sincerely,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Roberts,
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with us. Your support means the world to our team, and we look forward to serving you again soon!
Sincerely,
Consumer Relations