On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Excellent, parts fit perfect very pleased with the product will order again from you when needing parts for my vehicle
I can't wait to install my new headlights and tail lights. Thank you for a great shopping experience CARiD. I will recommend you to anyone.
Dear Paul,
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with us. Your support means a lot, and we look forward to serving you again soon!
Sincerely,
Consumer Relations
Just a pleasure to work with from beginning to end. Great prices, customer service and fast shipping
Dear Lea,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with us. Your support means a lot, and we look forward to serving you again soon!
Sincerely,
Consumer Relations
Customer service was great and the product fits great to the color goes with my truck.
Dear Mike,
Thank you so much for your kind words! We’re thrilled to hear you had a positive experience with us. Your feedback inspires us to continue delivering our best!
Sincerely,
Consumer Relations
Received parts in a timely manner and were correct fit for the vehicle
Dear Paul,
Thank you so much for your kind words! We’re thrilled to hear you had a positive experience and truly appreciate your support. Your satisfaction is our top priority, and we look forward to serving you again soon!
Sincerely,
Consumer Relations
Great experience ordering and receive the product quickly.
Dear Trent,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with us. Your support means the world to our team, and we look forward to serving you again soon!
Sincerely,
Consumer Relations
Excellent experience ordering from CarID. And at a very affordable price. Plus I felt secure using my credit card.
Dear James,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with us. Your satisfaction is our top priority, and we look forward to serving you again in the future!
Sincerely,
Consumer Relations
Correct part Why do i need to describe everything 50 characters? Z?
Dear Customer,
Thank you for your kind words! We’re thrilled to hear that you had a positive experience with us. Your feedback inspires our team to continue delivering the best service possible.
Sincerely,
Consumer Relations
Item was sent in it's original plastic wrap that was torn not sure if anything got bent while in transit
Dear Rudy,
We sincerely apologize for your experience and understand your concerns regarding the condition of the item upon arrival.
This does not meet the standard we strive to provide. We appreciate your choice to shop with us despite the slight price difference.
If you need assistance with a replacement or have further concerns, please check your email for support. We are here to help.
Sincerely,
Consumer Relations
Phibbjbk; n k jhljkhlkjhhjkhluuiiuyggftyjuiplkklkklkkk; lkj; lkllklkl
Dear Paul,
We’re thrilled you had a positive experience with us. Your satisfaction is our top priority, and we look forward to serving you again soon!
Sincerely,
Consumer Relations
Very good product to use packaging was good came unbroken and fast
Dear Kevin,
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with us. Your support means the world to our team, and we look forward to serving you again soon!
Sincerely,
Consumer Relations
Everything worked out great the fit was spot on and looks great.
Dear Maurice,
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with us. Your feedback inspires our team to continue delivering the best service possible.
Sincerely,
Consumer Relations
My order came very quickly very happy with the service I received.
Dear Andrew,
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with us. Your support means the world to our team, and we look forward to serving you again soon!
Sincerely,
Consumer Relations
Great experience, came fast and it was handled with care. Customer service is also great and very fast to respond.
Dear Sherquitha,
Thank you so much for your kind words! We’re thrilled to hear you had a great experience and appreciate your support. Your feedback inspires our team to continue delivering the best service possible.
Sincerely,
Consumer Relations
Searched wheels, confirmed my car, wheels that work, ordered and they were here super fast.
Dear Joseph,
Thank you for your wonderful review! We’re thrilled to hear that you had a positive experience and appreciate your kind words. Your support means a lot to us, and we look forward to serving you again soon!
Sincerely,
Consumer Relations
Your team was awesome very Knowledgeable and prices were more affordable than next closest tome
Dear Marion,
Thank you for your wonderful review! We’re thrilled to hear that you had a great experience and appreciate your support. Your feedback motivates us to continue delivering the best for our valued customers!
Sincerely,
Consumer Relations
Ordering was very easy and they delivered quickly. Great service.
Dear David,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you had a positive experience with us. Your support motivates our team to continue delivering exceptional service.
Sincerely,
Consumer Relations
I found the wheels online that I really liked a lot and it said guaranteed to fit and they didn't. However I liked the wheels enough to modify my brake caliper some to make them work. When I opened the wheels up that were just wrapped in plastic I found 2 of them damaged. After contacting Car Id I was then forced to deal with Fed ex for shipping damage instead of just making it right for me and going after re-imbursement for the damaged wheels on their own. I supplied pictures of the damaged wheels, packaging, tracking information and everything all to be told "fed ex" wanted more information and pictures. At which point I emailed back asking exactly what else they want for pictures just to receive an email days later stating my claim was denied for not sending additional pictures. So clearly no one took the time to read the email that clearly asked what other information or pictures was needed. After fighting this back and forth they finally made it right and sent me 2 replacement wheels. Not to mention the tire pressure sensors do not program that I paid for and has a highway vibration but they were "road force balanced". Overall I'm not very happy with my experience and feel like the company should have taken care of the customer over obvious shipping damage instead of making me jump through loops to prove it was indeed shipping damage.
Dear Chad,
We sincerely apologize for the challenges you faced during your recent order. We understand that the damage claim process can be exhausting and requires a lot of information, but we want you to know that we stand by you until the refund or replacement is processed. We're glad we were able to send you replacement wheels, but we recognize that there were other issues with your order. We appreciate your feedback and are committed to improving our processes to better serve our customers in the future.
Sincerely,
Consumer Relations
Fit right! Tried another brand that didn't. Glad to find this place online! Will check here first if I need anything else.
Dear Tom,
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your support means the world to our team, and we look forward to serving you again soon!
Sincerely,
Consumer Relations
I found exactly what I needed. It arrived in perfect condition. I installed it relatively quick and it fits. Perfect thank you.
Dear Ryan,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your support motivates our team to keep delivering the best. We look forward to serving you again soon!
Sincerely,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Cynthia,
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with us. Your feedback inspires our team to keep delivering the best possible service.
Sincerely,
Consumer Relations