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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
This summary is generated by AI, based on text from customer reviews
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Don't exactly know what I was expecting but what I received was unexpected. For $60.04 I received a less than $5 piece of carpet, edged and had two venting holes. I got what was advertised at a price I knew in advance... the "bad" is on me.
Good quality running boards, all parts are present, easy to install.
Dear Kevin,
Dear Kevin,
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with us. Your support means a lot, and we look forward to serving you again soon!
Sincerely,
Consumer Relations
My Purchase arrived sooner than expected and perfectly packed.
Dear Earl,
Thank you so much for your kind words! We truly appreciate your support and are thrilled to hear you had a great experience. Your feedback inspires us to continue delivering the best for our valued customers.
Sincerely,
Consumer Relations
Ordered the part having never ordered from this site before. Part arrived ready to install and fit perfectly! No complaints and will order more parts in the future.
Dear Kyle,
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience and appreciate your support. Your feedback inspires us to continue delivering the best for our valued customers.
Sincerely,
Consumer Relations
I had a very good experience ordering from CARID. Very good quality and it arrived quickly. The people were very. Very helpful finding out all of the information that I needed to make the purchase. Pleasant sales personal. I will buy from them again in the future. Lonnie Hyde.
Dear Lonnie,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your support means the world to our team, and we look forward to serving you again soon!
Sincerely,
Consumer Relations
Didn't get here the day it should have but at least I got it so thank you
Dear Anthony,
Thank you for your feedback. We apologize for the delay in delivery, and we understand how important timely service is. We're glad to hear you received your order, and we appreciate your patience. Your experience is important to us, and we are continuously working to improve our services.
If you have any further questions or concerns, feel free to reach out to us at support@carid. Com for assistance.
Sincerely,
Consumer Relations
After other searches, including right in my own city. I got a consultant here that heard what I was seeking and actually helped me find it!
The great look and the SPECIFIC fit I needed. I highly recommend both company and the represented products!
Dear John,
Thank you for your kind words! We're thrilled to hear that you had a positive experience with us. Your feedback motivates our team to keep delivering the best possible service.
Sincerely,
Consumer Relations
The while process was really easy the wheels were cheap, and the shipping was really fast!
Unfortunately 3 of the 5 wheels that were delivered have small bends to them. When you roll them across the garage floor they clunk every time.
Dear Connor,
Thank you for your feedback. We’re glad to hear the process was easy and shipping was fast. However, we apologize for the issue with the wheels you received. Sometimes parts may get damaged in transit, and we take this seriously. Please check your email for details on filing a damage claim, as we offer free replacements for damaged items. Your satisfaction is important to us, and we appreciate the opportunity to resolve this matter.
Sincerely,
Consumer Relations
Super fast delivery. The site is easy to navigate. Wonderful selection of items. Decent prices.
Dear Adam,
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with us. Your support means the world to our team, and we look forward to serving you again soon!
Sincerely,
Consumer Relations
Very helpful when describing my problem and solved the issue
Dear Customer,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with us. Your support means the world to our team, and we look forward to serving you again soon!
Sincerely,
Consumer Relations
I needed a parts and had to order from 3 different companies and this one showed up first. Absolutely awesome. I will definitely order from these people again!
Dear Troy,
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience and truly appreciate your support. Your satisfaction is our top priority, and we look forward to serving you again soon!
Sincerely,
Consumer Relations
Ordered new struts for my truck, the shipping company used lost my package, but CarID was quick to get me a new replacement.
Dear Oscar,
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your support means everything, and we look forward to serving you again soon!
Sincerely,
Consumer Relations
Found my part very easy. Delivered just on time
With no problem,
Dear Andrew,
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with us. Your feedback inspires our team to keep delivering the best service possible.
Sincerely,
Consumer Relations
I looked up my vehicle make, year and model and was pleased with the variety of options for what I needed
Dear Tony,
Thank you so much for your wonderful review! We're thrilled to hear that you had a positive experience with us. Your support means a lot, and we look forward to serving you again soon!
Sincerely,
Consumer Relations
The tail lights fit perfectly and look stock. That part I'm very happy with. The reason I only give 4 stars are a couple reasons. No instructions provided. I don't need instructions except there was an extra wiring harness included without an explanation as to why. Website wasn't very informative either. I eventually deduced that they are for lower model trucks with out these taillights. A small piece of paper with explanation would be helpful.
The other issue was they took over a week longer to arrive later than I was told.
Dear Eric,
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience and appreciate your support. Your feedback motivates us to keep delivering the best for our valued customers.
Sincerely,
Consumer Relations
Good luck to all of you guys and everyone who has participated in this project
Dear Brittany,
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience, and we truly appreciate your support. Our team is dedicated to providing the best service possible, and your feedback inspires us to keep striving for excellence.
Sincerely,
Consumer Relations
Good and fast delivery. When I use the part I will let you know more thanks.
Dear David,
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience and appreciate your support. Your feedback inspires us to continue delivering our best.
Sincerely,
Consumer Relations
I was insecure at the beginning( not to be a scam) but this is a serious and high quality Service: they sent what I needed and asap. What else can we ask? Thank you very much, send more updated extras to enganche my car, the convertible cap (de mi)as example. I am interested to replace it( Boxter 2003, Porsche)
Dear Arturo,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you had a great experience and appreciate your support. Your kind words inspire us to continue delivering the best for our valued customers!
Sincerely,
Consumer Relations
The part fits perfectly and looks exactly like the original!
Dear Jamie,
Thank you for your kind words! We're thrilled to hear that you had a positive experience with us. Your satisfaction is our top priority, and we look forward to serving you again soon!
Sincerely,
Consumer Relations
I received my package in the mail and it was not damaged. However the faux wood piece that is above the glove compartment, the WHOLE PIECE was missing. Also there was no piece for around the instrument cluster. I need these pieces sent to me and I already sent pictures to where you asked me to send them and now I am waiting for the delivery of these pieces. You can't redo the faux wood dash completely without them and if they are not part of the package, well just doesn't make any sense as those are integral to the look of the dash. If I don't get them I will send the package back for a FULL REFUND as the rest is useless to me. I talked to your representative who said her name was KG and the pieces would be sent, not to worry. We will see. Please send me these asap as I paid for my order and expect results. Thank you.
Dear Michael,
We sincerely apologize for the oversight regarding the missing dash kit pieces. We understand how essential these parts are to complete your dashboard kit and are actively working on shipping the missing items. You will receive a tracking number within 24 hours of shipment. Thank you for bringing this to our attention, and we hope to improve your experience with us soon.
Sincerely,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Don,
Thank you for your feedback. We understand that the price may have felt high for the product you received. While we aim to provide clear descriptions, we appreciate your honesty regarding your expectations. If you are not satisfied with your purchase, please check your email for information on returning the part. Your satisfaction is important to us, and we hope to improve your experience in the future.
Sincerely,
Consumer Relations