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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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I was having a hard time trying to find a front shocks absorber for my 2008 fuso box truck, but truck ID had my back, fast shipping and excellent customer service….
Easy to find what I need. The parts here seem to be cheaper than other sites. I will be returning to buy more parts.
Dear Casey,
Thank you so much for your kind words! We truly appreciate your support and are thrilled to hear that you had a positive experience with us. Your satisfaction is our top priority, and we look forward to serving you again soon!
Sincerely,
Consumer Relations
Part came fast but can't install till next week, hope all goes well
Dear George,
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with us. Your satisfaction is our top priority, and we look forward to serving you again soon!
Sincerely,
Consumer Relations
Everything like it is supposed to be that's why I come back for things I can't get in my area
Dear James,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you had a positive experience, and we appreciate your support. Your satisfaction motivates us to continue delivering the best possible service.
Sincerely,
Consumer Relations
They have good products and great service i will choose them again in the future
Dear Eddie,
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your support means a lot, and we look forward to serving you again in the future!
Sincerely,
Consumer Relations
Ordered replacement tail light for F 150. Dealership quoted $ 1000 for OEM which is crazy. The aftermarket light I bought here looks exactly the same, perfect function. Also was delivered pronto no problems. Thank you
Dear Robert,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with us. Your support means a lot, and we look forward to serving you again in the future!
Sincerely,
Consumer Relations
I ordered this part on a Monday and received it Friday morning the same week!
Dear Steven,
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your support means the world to our team, and we look forward to serving you again soon!
Sincerely,
Consumer Relations
Tail lights looked better than expected. Nice company to do business with.
Dear Tony,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with us. Your support means a lot, and we look forward to serving you again soon!
Sincerely,
Consumer Relations
Looks good and bright. So clear and good. Had a bit of a time to get the old ones off and the new parts in but it looks beautiful now
Dear Metthew,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your support motivates our team to continue delivering the best service possible, and we look forward to serving you again soon!
Sincerely,
Consumer Relations
Very helpful people and very good advice and service thank you very much
Dear Rodeny,
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with us. Your support means a lot, and we look forward to serving you again in the future!
Sincerely,
Consumer Relations
Dash kit was ordered and delivered in less than a week. Very excited with the purchase.
Dear Frank,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your support means a lot, and we look forward to serving you again soon!
Sincerely,
Consumer Relations
The CalTend SportsTex custom seat covers fit perfectly on the front row of our Kia EV9 GT-Line. We ordered with the "Power Thigh Lumbar Support" and they came with 2 separate pieces for the leg rests. Installation was not too difficult but the instructions could have been better.
Dear Huy,
Thank you for your kind words! We're thrilled to hear that you had a great experience with us. Your support means the world to our team, and we look forward to serving you again soon!
Sincerely,
Consumer Relations
I ordered got my items in a quick timeframe was happy now I can use my car.
Dear Mitchell,
Thank you so much for your kind words! We’re thrilled to hear you had a positive experience with us. Your support means everything and motivates us to keep delivering our best.
Sincerely,
Consumer Relations
I used ApplePay for my purchase, but it apparently defaulted to an old address. Someone responded quickly on the customer service chat line and fixed the error easily. I also appreciate that they followed up with this survey to ensure I got my delivery.
Dear Nick,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience and appreciate your support. Your feedback motivates us to keep delivering the best service possible!
Sincerely,
Consumer Relations
Very fast shipping. Product worked great! Will do business again
Dear Charlene,
Thank you so much for your wonderful feedback! We're thrilled to hear that you had a great experience with us. Your support means a lot, and we look forward to serving you again soon!
Sincerely,
Consumer Relations
Well, so far, I only got two items out of the 16 that I've ordered so I don't know if this is just for the cold air intake and cover or if I'm gonna get a this for every item that comes in so yes, this order came in but the full order hasn't been delivered
Dear Phillip,
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with us. Your support means a lot, and we look forward to serving you again in the future!
Sincerely,
Consumer Relations
My rep Jarred had a hard job to figure out how to get me rims and tires for my John Deere. We didn't succeed but his time and determination was *******% great. So we just went and figured out a set of rims and tires for my truck instead.
Dear John,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with us. Your support means a lot, and we look forward to serving you again soon!
Sincerely,
Consumer Relations
The shipping was quick. I will purchase from this company again.
Dear Keondre,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with us. Your feedback inspires our team to continue delivering top-notch service and quality. We look forward to welcoming you back soon!
Sincerely,
Consumer Relations
The parts did not fit my truck and would like to return. This is the 2nd order that was not correct fit for my truck and was assured by the sales person they would fit.
Dear Robert,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with us. Your support means the world to our team, and we look forward to serving you again soon!
Sincerely,
Consumer Relations
Items arrived on time. Item is as described. I will be coming back if more replacement parts are needed.
Dear Ramon,
Thank you so much for your kind words! We truly appreciate your support and are thrilled to hear that you had a positive experience with us. Your feedback inspires us to continue delivering our best.
Sincerely,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Elson,
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with us. Your feedback inspires our team to continue delivering the best service possible.
Sincerely,
Consumer Relations