BudgetAir.comReviews 522

I had a very bad experience with BudgetAir. They charged me $603.54, which was more than the price shown at the time of booking. When I contacted them, they gave excuses and refused to refund the extra money. I have all the proof of payment and emails, but they still didn't solve the issue. Their customer service is slow and unhelpful, and it feels like they are just trying to take more money from customers. Be very careful before booking with them — this company acts like a scam. I will never recommend them to anyone. ⸻ Would you like me to make another version that sounds even more professional and formal (like something you'd post on Trustpilot or Google Reviews to get more attention)?

I booked flight from Dhaka to Abu Dhabi Via Kolkata India from BudgetAir and when i was selected the ticket i selected Baggage, but when i got Ticket in Email, they Splitted / Separated Tickets instead of connecting single Ticket and in Connecting Flight No Baggage, i am surprised when i saw my ticket, i contacted customer service they ask Simply Sorry we can not do anything, Then i Purchased Direct from Airlines with huge amount, so i suggested to all before buying Ticket Check and Confirm all Details, Especially From BudgetAir. I suggest to all not to Buy From Budgetair.com

I booked a flight through BudgetAir with a short layover, but without my consent, they changed it to include a 23-hour stopover. Despite my requests to revert to the original itinerary, the agency refused to help, claiming the change was automatic and final. Communication was poor, and I was repeatedly redirected without a real solution. Very disappointed with their customer service and lack of flexibility.

They took my money and dont send the tickets. And I got frauded by Budgetair.
Budgetair is stealing your money and dont send you the tickets. Never buy anything from these thiefs

Any…
Do not book with this company under any circumstances. I will post everywhere I can so people are aware. My son had to change his flight to an earlier one due to severe weather alert in Brisbane and they will not refund us the $409.08 they charge to change the flight. Qantas, Jetstar, virgin all had free flight changes due to the weather alert. The airport was closed due to the weather. I will not stop contacting and take it wherever I can until these scammers refund that money. Absolutely despicable. And they lie and try and use any excuse to say why they can't refund it. Have currently lodged a complaint through Qantas about them to see if they can help or who I can lodge further complaints to against this company. DO NOT PURCHASE THROUGH THIS COMPANY

🚨 DO NOT BOOK WITH BUDGET AIR – SCAMMERS & LIARS 🚨 I am warning everyone: BudgetAir is a complete scam! Their customer service is a joke, their employees lie through their teeth, and they will take your money without delivering what they promise. Yesterday, I spent the ENTIRE DAY calling their so-called "customer service," trying to change my flight. Every single representative I spoke to fed me the same lies:
"We are handling your case right now."
"You will receive an email in 15 minutes."
"We are speaking with the airline as we speak."
"Just be patient, we are finalizing everything." NONE of it was true. Hours later, I called back (again!), only to be told they never even contacted the airline in the first place—meaning they LIED TO ME ALL DAY LONG. They wasted my time, failed to provide any solution, and left me stranded before my flight. My flight is in 2 hours and until this moment I wasn't able to change it as they didn't emailed the info regarding the new dates I've requested. This is NOT a real. This is fraud, and I will be reporting them to my bank, consumer protection agencies, and every legal channel available. 📢 If you value your money, DO NOT BOOK WITH BUDGETAIR.
📢 Share this everywhere so others don't get scammed like I did.

I booked a ticket and paid extra to be able to cancel the flight if needed.
When I tried cancelling the flight 20 days before departure, I wasn't able to do it online because they couldn't find my email or booking number even though they sent me the booking number via email provided.
I tried cancelling on the phone and as soon as I said that I want to cancel the flight I got hung up on 11 TIMES!
So if you would like to have a nervous breakdown while booking a flight, go ahead and use budgetair!
SCAM!

BUDGETAIR SCAMMERS! Dont book with them! Client service absolutely useless! Booked a flight,(they made some changes later on - what is completely understandable and acceptable), everything was fine till travelling day came - couldnt check in online it said we have to do it at the airport. We arrived at the airport and this is where all fun started, they couldnt check us in the flight! Some information was missing from Budget Air or ETIHAD (they are blaming each other for that). No help at all, hours on the phone with BudgetAir and Etihad - never boarded the plane! Flight was changed to next day and cancelled by ETIHAD again!because budget air didnt complete reissuing tickets. They did nothing to fly us out! It was 3 week family trip in Malaysia and Thailand! We also had internal flights, hotels booked - we lost everything! Kids are devastated unable to even talk for two days, there were so stressed by all this!

It seems that the company is defraud its customer by charging them $110.00 administration fee for tickets that listed as 100% refundable. The fee is not disclosed on the page when purchasing the ticket. They hide the information in their Q&A for customers not to see. After you purchase your ticket you will be surprised with undisclosed extra charges.

Looks like everything I've experienced with this terrible company has been endured by countless others. The chat agents repeat the same mindless responses after hours of waiting to get a flight booked because of flight cancellations due to a weather event. This is the worst that I've experienced especially considering that work days are being missed because of being stuck on my way home. Told to initially wait 4-5 hours, then an hour, than another hour, etc, etc. I was advised that a 'specialized team' was on the case BUT after waiting another 12 hours and having been now delayed well over 36 hours was told to connect with the airline. Have now had to book and pay for another flight because of the incompetence of this bunch of shysters.

If you have EXTRA money and want to flush it in the toilet, please consider using Budget AIR.com to book your travel tickets.

I have booked my fight through them. In total, there were 6 flights booked.

One of the flights got cancelled. I just asked to rebook me to a new flight.

Firstly, budgetair.com AGENTS only do CHAT, you can't talk to them over the phone. I am CHATTING to them for 3–4 days but no results. Today I Chatted with AISHWARYA S That was the CHAT name who just asked me to give them more $$$$ so that they can book another flight for me. I was telling AISHWARYA S that 5 flights are OKAY. Only one last flight needed to be changed. But THIS AISHWARYA S was telling lies one after another.
1. First lie — THAT you will get answer within 24 hours from Budgetair.com for your inquiry. When I informed AISHWARYA S that this was not the first time I was reaching out and there are many 24 hours passed and no email received. Then AISHWARYA S said that it will be 48 hours. At that time, I said that 48 hours is passed too. But no email received from Budgetair.com yet.

AISHWARYA S wanted me to give Budgetair.com more money. So that all of my 6 new flights can be booked again. I am so frustrated with Budgetair. Com that they are not trying to fix ONE flight which is cancelled by the airline, instead asking for more money to rebook the entire trip.

Please don't use BUDGETAIR.COM.

Absolutely terrible experience with Budget Air. I booked a flight and needed to make a correction, but despite contacting them every day for six weeks, they never resolved the issue. Their communication is non-existent, and the lack of a phone number makes it impossible to get any assistance. Avoid this site at all costs!

This company a $#*! in stupid company. They issue duplicate tickets, cancel flights, change schedules without notice, and provide poor customer service. Refunds take years to process, and they only refund a portion of the amount. Changing a flight incurs significant fees, and they do not assist with rebooking if a flight is canceled. Missing a connecting flight leaves you stranded at the airport. Despite offering competitive prices, customers encounter numerous headaches and risk losing money. There are countless complaints online, yet the company remains in operation. In the event of needing a refund, it is advisable to contact the bank promptly to reverse or dispute the charge. The company lacks a phone number for direct communication and relies on ineffective robot customer service. Personal experience with this company involved issuing duplicate tickets, multiple unanswered emails, and only receiving a refund through the bank's intervention. Stay away this horror company.

I booked 3 tickets on this platform and confirmed the payment without any extra service or amenities.they charged me $77.70 for airhelp compensation which is a service I did not pick or see throughout the booking.i tried to contact them to ask for a refund but they don't have any contact number or live agent except a robot agent which takes control of topic he picks.they are rude and you will never get your right reserved.never book on this agency again.

Budget Air has the worst customer service. They always tell you that they will contact via email and they never going to contact you. Next time you contact them they will tell you enhanced prices.

Hi Everyone,

I did Flight Booking for my mama, paid the amount and got the booking number and at the time of booking there were 4 seats available and that's why i properly booked the flight as you can see screenshots.

I was waiting since booking to receive the acknowledgement email as informed by BudgetAir (Screenshot attached) and your can see there's nowhere mentioned about under review or possibility of cancelation.

But then after 2 hours budgetAir sent me email that your booking is canceled and you have to book it again.
I tried with helpline and they are also same like their company, they said to book it again with increased price and wait for previous amount refund for at least 5-10 days.

BudgetAir is really scammers and cannot stand on their own booking and then saying to refund the amount in 5-10 days.

I booked but accidentally picked a wrong airport. With in a few minutes I realized the mistake and cancelled the booking before they issuing the e-ticket but now they won't refund my money. NOT RECOMMENDING FOR BOOKING.