BudgetAir.com

I had an emergency during my flight and couldn't travel due to a passport issue. I contact emirates to explain the situation before the flight time and they pospone my flights. Next day I called butgetair and they told me that I didn't show up and they will change me 600 dollar per ticket plus 50 fee per person. I explained to them that I pospone my flight with emirates before the flight and they put my tickets on hold so I don't get penalicéis for not showing up. Butgetair could not contact by phone emirates to confirm this neither emirates could contact butgetair, but according to emirates; butgetair should just make a simple call to them to confirm this but budgetair wanted an email which they know by law emirates cannot do. I call both businesses back and both more than 20 times and multiple days until I found a God sent gentleman willing to stay on the line while I contact butgetair with the hope to clarify the situation.

Take under consideration that butgetair uses customer service from India and I could barely understand them. The representative from Ami rates was able to confirmed that I called before the flight and I should be changed extra fees for not showing.

At this point the person from butgetair added that to his notes and told me that a supervisor from a department that we are not allow to call or contact, will contact the airline to reconfirm this and I should wait 5 days for this process to be completed.

I paid $5000 for 5 tickets from jfk to milan and emirates and Budget air took $4,100 as fees for not showing up to the flight even though I call and I was told that those fees won't be changed because I was calling with enough time before the trip.

BE AWARE OF MY EXPERIENCE

If you like dealing with scammers or fraudsters, make yourself welcome to BudgetAir! SCAM, SCAM, SCAM, SCAM, SCAM…..

They took the money and never sent the ticket!
And, they have the worst support ever!

Attend un remboursement depuis Juin 2021!

Ou au moins une réponse concernant ce sujet.

J'ai annulé un vol en Juin 2021, le bot de chat m'a dit qu'une partie de la somme payée sera remboursée.

J'ai essayé de contacté le service client, on me disait à plusieurs reprises que vu la situation COVID-19, il y aura des délais.

Et maintenant, plus qu'un an après je n'ai toujours pas eu de réponse claire sur ce sujet, ni de remboursement!

J'ai acheté chez BudgetAir un vol qui n'existait pas... Ils ne m'ont pas informé que le vol avait été annulé! Je me suis retrouvé à l'aéroport sans avion affiché, j'ai du dormir sur place et attendre le lendemain.
Bien sûr ils sont injoignables par téléphone, et quand ils répondent plusieurs jours après ils disent que ce n'est pas de leur faute alors que j'ai toutes les preuves et qu'Air France m'a confirmé et montré leurs nombreuses erreurs.
Evitez de gagner quelques euros en allant chez eux, vous perdrez beaucoup plus.