Stephanie P.

Don't purchase tickets through this company:
不要買這家公司的機票。沒有辦法聯絡他們，所以取消和退款很難。
I tried to purchase a ticket through Expedia and was routed to BudgetAir's website. The ticket I bought there was not what I thought it was - it had very long layovers (over 10 hours). I tried to cancel it immediately.
The phone number posted on the site is not valid. The Facebook page for the company is not valid. You can only deal with them through an automated chatbot.
I tried to cancel through the chat and received the message that since I was canceling the day of purchase, I would not be charged for the ticket, only the change ticket fee of 55 Euros - which I consider to be the price for foolishly trusting their website.
Instead, my credit card bill comes back with the full charges. Now it is ten days later and the chat tells me that the "void" period for immediate refund is over. I must wait 4 months for a refund.
Why should I trust a promise to refund 4 months from now when the company failed to cancel the ticket upon request?
This company should not be in business, in other words, someone needs to put them out of business.