BudgetAir.comReviews 522

Their website declined my card yet I was billed twice! No confirmation email, no customer service representative has answered my calls or replied to my email. The airline has confirmed that my ticket wasn't booked.

Now I'm standing in the airport with no money to fly home for my mother's funeral.

I booked a flight to London for RM2600, and I wanted to change the dates for my return. They sent me an email with a RM2200 quotation. (My return date is three months ahead). Called to ask for further details or any better option, and the customer service was terrible as hell. This indian dude was shouting over the phone, and when I asked for his name, he told me it's Peter John, which is also bull$#*!. Just avoid budgetair, they suck your money out of everything. This is budgetair Malaysia

Hi

I'd like to tell everyone about my experience with budget air. I checked an online site which compares many websites for the best price for my ticket from Algeria to Tunisia and back ( I was booking from INDIA!) and I got the best price on Budgetair.com, I had to book immediately because there were no seats available elsehwhere online, which I did, But then I checked many websites for reviews and had read numerous negative reviews which got me scared.

But to my surprise! I got the confirmation Email within 10 minutes and the E tickets in the next 5 minutes along with the confirmation e tickets from the two airlines ( as the airlines were different on both the journeys). I had no problems at all with check in or anything else.

I wanted to post this as there were many negative reviews and I ACTUALLY wanted to share my experience about something which was the cheapest option available on the internet and completely hassle free!

Aditya
*******@yahoo.co.in

Where to start... If you are looking for a short answer, this company is full of crooks and i strongly urge you to book anywhere else. Long answer...
I booked a flight months in advance, and i had to make a change (plans change, obviously) when i booked my flight it said refunds are not possible, ok cool thats on me... But when trying to change my flight, i was put on hold several times (hung up on the first time) to be given what i assume can only be excuses from someone else because the girl i was speaking to had run out of them. I was told that they cannot make any changes and i would have to call the airline directly. Which i did and they have nothing to do with this transaction. I called back and told budget air this, and they said i also cant change it because it is a package deal for two separate airlines and they are working together for this package (complete bull$#*!- they are competitors). Then i was told that she has released an "osi" which is the ticket information so now westjet would be able to see this on their end and be able to make changes... i didnt buy it but what else could i say.
So. I call westjet once again and told them this new information. In which they did some digging and heres how it works:
The actual ticket is purchased by a company called "hahn air" in GERMANY... then they partner up with budget air to package these tickets they have purchased and sell for more. So budget air not only has total control, but has no issue with lying to customers and give them a huge run around.
Westjet has also put in a complaint because they are misrepresenting their company.
On top of all this, their emergency number is a number in the netherlands which you can find in tiny tiny writing at the bottom of the itinerary... so youll be wasting more money trying to figure this out.
Complete sketch way of running a business.
All in all i am out 300 CAD, not to big of a deal. I think the main thing that comes of this is awareness that this company is complete garbage and i hope no one has to deal with what i just did.

BUDGET AIR - if you ever stumble on this i have attached my reference number and would love to chat with whoever runs that circus you call a business

My flight was cancelled, the airline refunded the money to budget air (Travix). I sent them proof that the airline refunded the ticket and endorsed me as being authorized to receive it and yet they won't refund my money, have been ignoring my daily emails for a month.

This isn't some policy or fine print I overlooked when booking, they are just straight up keeping my money and not answering me.

Don't book through this site, SCAM SCAM SCAM SCAM

Avoid BudgetAir at all cost. Book directly with an airline!

My flight was cancelled. I've spent 3 days (~6 hours/day) on the phone trying to rebook the flight without success.

BudgetAir was pointing to the AirLine and vise versa asking me call AirLine and vise versa all the time. I even had 2 conference calls with airline and budgetair during which they were blaming each other and not trying just to complete rebooking...

Rude, incompetent, not trustful customer "support".

STAY AWAY AT ALL COST!

My flights to Australia booked via BudgetAir were cancelled due to bad weather. I have called Budget Air 11 time to date and emailed them 3 times and have been told various things regarding replacement flights, none of them came to fruition. Indeed I was told by one operative to contact the carriers direct, find seats and come back to Budget Air with flight details which I duly did but even then they did not want to know.

Do not use budget Air, like practically everyone I have received very poor service over manyyears from Mobile phone companies and the like, however, this experience takes it to another level. If you have any problems at all with your flights then you can contact Budget Air all you like but in the end you WILL be left high and dry!

Don't use them!

DODGY DODGY DODGY

DODGY DODGY DODGY

Unacceptable experience, SENT ME a confirmation booking number BUYK ******* for a ticket that does not exist.

THEY SAY I'll be refunded in 5 WORKING DAYS

YAP - That's how they roll it. They simply sell what they havent got, charge you and give your monies back in FIVE DAYS

ABSOLUTELY BAD INTENTION. CLEARLY THE REASON why is HARD TO FIND they telephone number online - but is here 020 8045 4031 (if you were unlucky to read this after they took your money already, it may help.

THIEVES

GET AWAY!

I have recently purchased 2 round-trip air tickets from them. They have mixed up both my boyfriend and my surnames and given names (ie put surname as given name, and vice versa). We were only able to discover this mistake when we try to check in online 48 hour before the flight. We try to call to their 24h service hotline. 1. It took absolutely forever to have somebody pickup the phone. 2. When somebody finally bother to pick up the phone, they told us they cannot do anything since it is outside office hour (then whats the point of the 24h hotline!) 3. And what they told us was literally "YOU SHOULD GO TRY YOUR LUCK AT THE AIRPORT 2 DAYS LATER SEE IF YOU CAN BOARD" (yes, exact wording. This is unbelivable!) 4. We try to call again in their 'office hour' (we have 8 hr time difference by the way) and they said they would get back to us. Took another 24 hour to reply. 5. End up they cancelled the original ticket with wrong names, and swap to a flight that is 1 day later. BUT WE NEED TO PAY EXTRA 2000 HKD (~ie ~260USD). WE HAVE TO PAY TO COVER THEIR MISTAKE. Fyi our ticket is from HK to taiwan, 2000HKD is roughly same amount we pay for 1 ticket.

OVERALL ITS A VERY BAD EXPERIENCE AND WILL NEVER USE THEIR SERVICE AGAIN.
I advice all of you to consider using other airticket agent.

[URGENT] STAY AWAY.!

After cancelling my flight:
When I call, they hang up before the call is over.
They refuse to provide a supervisor.
They will not advise their escalation process to bring an issues beyond their call centre.
They say they will call back and do not.
Their "Emergency Line" will hand up on you, just as soon as they can say it is not an emergency unless you are standing in an airport.

Here is what has happened so far:
FIRST, they changed my flight to depart from another country (from Canada to England), with the expectation I get to that new airport myself. I declined and asked to book me from the right country.

SECOND, they re-booked my for an alternate route (adding 20 hours to my travel), but I accepted as it was better than the previous re-booking from the wrong country.

THIRD, Then they cancelled again, and could only book me for a few days earlier. I accepted.

FOURTH, they cancelled again and re-booked my for a departure with a stop-over 20 DAYS long! I declined to keep that booking.

FIFTH, they "re-booked" me over the phone for the travel dates leaving just a few days before my original date, which I accepted, but they would not send me a written confirmation.

SIXTH, When I called for the confirmation, they said the "new" flight had been cancelled and said no flights available now (when plenty of flights are visible online). Apparently now they can only offer a refund.

This, after wasting four months of booking/re-booking, is unacceptable, and has resulted in ticket prices increasing 50%+ because we are now so close to the travel date!

AVOID AT ALL COST!

I hope there is a response to this review from BudgetAir.