Their sizing is way off, made a huge order of clothing in my normal size and some a little larger to be baggy, yet absolutely none of it fit, not even the larger items! Sent all of it back, ordered again with different clothes bigger sizes, some things fit but others didn't even though they were the same fabric and size. Sent all of that back too, completely pointless. Even shoes in my normal size didn't fit!

Their service is terrible! They didn't send me what I ordered. I sent it back 3 weeks ago and there is no response or verification that the transaction is being corrected. It's like they took the return pocketed the money and moved on. Which is fraud. I suppose they stay in business via their marketing. They market themselves well and the prices are cheap. The clothes look cheap too but you get what you pay for. So what is the window for waiting for them to fix things? 6 weeks? After that I'll seek legal action.

As the previous reviewer, I was skeptical to order, because of so many bad reviews, BUT I went ahead and ordered. I'm glad I did. Their stuff is very trendy. It's very affordable (they usually have 50% on all the time) and once you figure out what size works best for you (I did have to return a few things due to wrong size), it's seamless. I live in the US. The order was processed fast. I chose regular shipping both times and was ok with waiting a few days for it. Returns are just as easy. There's a US address you send your items to for a flat fee. It's all easily done through their site and you get a return label. I got my refund about a week later after it was delivered to their address. Never once did I have to contact customer service. In conclusion, once I need another round of sexy and trendy clothes, I'll be pulling up their site on my phone. Don't be afraid! Order what looks good to you! And just be patient.

I ordered from Boohoo US site earlier this month because they had everything on the site 50% off. I took the chance and ordered almost $200 worth of stuff for 1/2 the price. I also chose the Super Save shipping which at the time of purchase was $0. My delivery tracking said it would take about a week 1/2 to get here and it came 5 days earlier. I am a size 2 US, I ordered everything in a size 4 and it all fit perfectly. Very pleased with my experience and also lucky it seems like others have had a bad experience.

Communication from the company was excellent. Kept me up to date on the shipping and tracking with multiple emails. My dress arrived within 5 business days.

I wear a six normally, and was worried that the dress I ordered (only available in size 8) would be too large. Reviews that state the sizes run small are true, this size 8 dress fits perfectly. It was inexpensive and is nicely made. This site reminds me on Missguided, a company I enjoy shopping with.

Thanks Boohoo for a great experience

This site is an alright site. It's based in the United Kingdom and has generally low prices on trendy items. Not everything is good quality. I bought a t-shirt that had a slight hole in it but I was able to repair it. They have really affordable leggings. The good thing about this site is that it has free shipping to the United States if you spend over $25 US Dollars. When I ordered a pair of leggings that went out of stock, they responded quickly to my inquiry about what happened and the money was credited back to my credit card.

I have ordered clothing from variety of websites and have never been this disappointed. I payed $15 for expedient shipping and it's been nearly two weeks and I am yet to receive my package. I tried contacting customer service and have had no luck. UPS also does not have my tracking information. I was also told by multiple friends that they experienced the same thing. It's the first and will be the last time I ever order from this website. Between customer service, reliability and shipment it has been my absolute worse online shopping experience.

I ordered on Boohoo.com because they have cute clothes. The dress that I received did not fit me right so rather than deal with the hassle of returning it I just gave it to a friend. That's not my main issue though. A few weeks after I made the order online someone attempted to use my credit card out of the country for a bogus transaction. I have NEVER had any issues with my credit card being hacked until I made the purchase through Boohoo.com but thankfully Chase caught it before the transaction was processed. Be careful.

Only giving them 1 star because 0 is not an option. Absolutely shocking service! They sent me the wrong item, and after requesting a bunch of information some of which had never been shared with me (like the product code of the random wrong item they sent) they refused to send the correct item, even though the screw-up was entirely on their end and the item had been ordered for an occasion so was time sensitive. Avoid this company at all costs if you value your time and money!

The company is a joke. Customers service really sucks. Sent wrong item, I contacted them on several occasions and no feedback. I am sitting on a jacket which I never ordered and my dresses of much higher value never arrived. Boohoo won't even give me the time of the day to respond. I buy a lot on line but this is the worst online experience I have ever encountered. Are they hiring illiterates and truly dump ppl? The whole company is a laughing joke. Get you act together and my money back otherwise I am reporting you to the ombudsman...

I recently found this website and am so sad I didn't find it earlier! The material/quality to price ratio is amazing. I hear some people online compare it to Forever 21, but I have never received anything close in comparison from Forever 21. Boohoo's clothes are very on trend, but at a reasonable price. You can almost always get 40-60% off and $10 shipping. This is a UK website and I live in Eastern Canada. I have never received a product later than 7 business days, which is pretty amazing if you ask me. I do understand some people have had issues with the shipping, it just hasn't happened to me in the 6 times I've ordered from them.

Looking for some clothes for upcoming summer, I have run across boohoo website in UK. There I have seen very interesting clothes, among them one beautiful yellow suit. As I did not hear before about Boohoo I was a bit afraid to place an order. I did some research and bumped into this site with all those negative comments and experiences. After reading it I just convinced myself not to buy from them. Nevertheless, I could not get the yellow suit from my head, so I have decided to take a risk. I have ordered few things. Delivery was fast, regarding the fact that I have ordered it from other country. My package arrived within 5 days. The quality of the clothes was very good if you bear in mind how much it costs. I am very happy with boohoo and will order with them again.

Like the title says, Boohoo sells trash with terrible customer service. My package has been lost for over 3 weeks and Boohoo will do nothing to resolve the situation. Fedex has informed me they are receiving numerous package from Boohoo that arrive completely empty. Then Boohoo makes it impossible to receive a refund for a package that never even showed up. Screw Boohoo and their awful customer service. You get what you pay for, and in this case, it's crap.