Cassandra S.

I just received an email today (01/17/19) from printyoupet with the artwork proof, which is nearly 2 months after placing my order. I will update when/if my blanket comes.

I've been ordering stuff from Boohoo for about 2 years now and have not had any problems. Shipping usually takes about 2 weeks, so if I need something for a specific time, I plan ahead. I've never had issues with returns. Clothes fit true to size and they usually have some sort of sale going on everyday.

It was my first time ordering from PLT. I returned a bodysuit that was too big on 02/20/18. After a couple of weeks, I noticed that I never got an email saying they received my return and I also never got a refund. I checked their website and it explained that it may take up to 30 days to issue a refund. I waited 30 days and never received a refund, so after I emailed them about 35 days after returning my bodysuit, they replied within 24 hours with an apology and issued my refund. I also ordered a really cute tank top for my 21st Birthday and loved it, but the top ran big, so maybe size down when ordering from this site.

I placed an order on 12/12/17 because they were having a sale. I have not received anything as of 01/02/18. I tracked my package with the tracking number they gave me and it is stuck somewhere in Illinois, but that information hasn't been updated since 12/22/17, so who knows where my stuff is. I have emailed 2 times with no response from anyone. This was my first time ordering from them and because of their lack of customer service and their slow shipping, I will not order from here again.

UPDATE (written 01/10/18): I received my package on 01/06/18, which was 25 days from the day I ordered it. I messaged Tobi.com on Facebook and then I also Dm'd them on Instagram. They answered me on both sites 1 day later and let me know that my order would arrive Jan. 6th. Even though they replied to my messages and told me that my order was not lost in the mail, I still think they deserve a 1 star review because Tobi.com never emailed me to let me know that they were backed up due to the holiday season. They also never updated me on when my package would arrive. So, I was left thinking I was scammed and that I would never receive my stuff. What's frustrating to me is that I had to reach out to them. I feel like most online stores that I've ordered from, send another email to their customers if processing or shipping is taking longer than expected. If they would have reached out to me to tell me my package was going to be late, I would have been way less frustrated. Also, everything ran very small, so I will never order from here again.