Worst. Customer. Service. Ever. I think their customer service "people" might be 'bots, programmed to find keywords in your email queries and pull pre-written phrases that might (but probably don't) address your issue.

Christmas sweater ordered: 11/28
Promised date: 12/8-12/11. Perfect! Christmas party on 12/13.
Today's date: 12/18. Still no sweater, and they asked me to give it a few more days. In a few days, the sweater will be basically useless.

Awesome.

This company takes the biscuit when it comes to incapable customer service, ordered something on the 04/05/2017 (worth up to £40), they failed to get it delivered to me via their courier (MyHermes of all people), claimed that it'd been refused by myself (which it hand't even the courier apologised today for the previous courier holding my parcel he never bothered delivering it at all, they're gone to the dogs this company literally.

I have therefore informed trading standards via Citizens Advice (The CAB) and going to inform them that this is completely unacceptable conduct by a company, saying I refused it when another courier actually apologised today for the previous one refusing to deliver to my address on the 05/05/2017 as promised in the order by boohoo.com.

Not going to bother buying anything from these idiots ever again that's for certain!

Never order anything from this site that would be for an important event or needed in a timely manner. The expedite is a joke. They charge you $15 for 3 day shipping to the states and on 3 different occasions i never received the items in time. Although after writing on twitter i did
Get a shipping refund, it still screwed me over and i ran out last minute to find an outfit. I asked boohoo to waive the return shipping charges and i was told
They couldnt do it.

Horrific clothes, more appalling customer service.

You have to PAY to mail back returns, and when u do, they will not refund u anyway because they are con artists. They owe me $75 from October and are refusing to refund me. I'm disputing the charge with my bank. Never ever shop here! They do not deserve a dime of your money. The clothes are god awful as well. I hate this company and if I could spit on them I would. Spread the word, do not shop here. They need to be shut down.

The app doesn't accept giftcards but they don't advise of this apart from in the T&C's (who's actually reading them) not me, I assumed they had created an app that worked considering they promote it. I put my work points towards a giftcard and I never should of because it's been a massive waste of time and money. My giftcard still doesn't work after using it on the website and on a desktop, like they said. Customer service is terrible, no one actually answers your query.

Delivery is quick, package has always been nice. Products I have ordered always have came looking exactly the same as in photos. Once I made a mistake writing wrong country in delivery address, I only found that out after a few days, but Boohoo team was very understanding and when I contacted to them they redirected package to my address. Service is really good and they answered to all my questions very fast. Only thing I could advice is to contact with them through their official Twitter account writing them on DM.

Customer service $#*!ing sucks one of my items came dirty and the black jean shorts I liked out of everything I got faded after the first wash. Id still to forever 21. Plus I paid for faster shipping and it still didn't arrive on time. I sent my returns out over a month ago and still haven't been able to contact a real person through customer service. I'll come back and edit this if they end up putting the money back on my card.

The price of items is very cheap which is good if you need an outfit for one night only etc.
However, the quality of items is so bad! One time I ordered some trousers and throughout their first use (after only a couple of hours), they split completely down the front and for the rest of the night had to be covered by a jacket tied around my waist - not a good look!
I'd rather pay more money for something of better quality as with these clothes your money is wasted on a couple of hours of wear

If I could put no stars I would. The quality of the clothes is extremely poor and very badly fitting, probably the worst quality I've ever experienced. Cheap material, nothing like the pictures online and extremely overpriced for the awful quality. But more importantly, their lack of empathy or true customer service is none existent, they are purely driven by profit, not service. I will never use them ever again.

3 weeks after I've placed an order and I have received nothing. The tracking shows it has not even shopped. Customer service sends a form letter every time I contact them stating they will contact the courier and get back to me. That is BS.
Ordering online can be a leap of faith and I was hopeful this would be a reputable retailer. It is not. I would have used them over and over if the clothes are as represented and arrived in a timely fashion. I am even ok with lateness as long as there is an honest response and effort. This is abysmal and another lesson in ordering online.

I waited a whole month for my clothes when I paid for shipping that was promised in 7 days. My parcel apparently got lost while being shipped and it took multiple emails for the boohoo team to realize this. After many complaints and questions, I was promised a $10 gift voucher that I did not receive. 1 of my items were then out of stock when they replaced my order. Once I received my parcel a whole month later, my jacket and one of my shirts were 2 sizes too big than the size i chose. They're good quality clothes but not worth the wait, stress and inaccurate sizes.

I ordered a dress 10 days before a wedding. I paid $6.99 for faster shipping so it could arrive in time. It showed up a week later than it should have, in total a little over 2 weeks. After three emails where I thought I was being incredibly clear about my situation I was at a dead end. They refused to refund even just the postage for the inconvenience, they refused to pass me on to their superiors and they made no effort to compensate me whatsoever, not even a $10 gift voucher just as an example!

If a company wants to continue their success they must treat their customers fairly and properly.

They will not look after you as a customer.

I have been buying from boohoo.com for over an year. They initially had some delivery related issues (late deliveries, products dont arrive but appropriate replacement or refund was provided) but i have noticed the same has improved in the last couple of months. The clothing material is good, but they do have some cheap type clothing too however I feel this is reflected in the price anyway. So far i have found their clothes to be of good quality.

I ordered 5 pieces from Boohoo last week and my order arrived within 5-6 business days to Australia with super saver shipping. I have ordered from Boohoo in the past and have paid for express and standard shipping but they always came within 5 business days. Quality wise, you get what you pay for. Some items of clothing are worth it when they have 50% off sales. The items I bought all fit perfectly, they looked exactly what they looked like in the pictures.
Overall it was a good experience and I would buy from them again.

Item in poor condition and different from the image
Requested a return and paid the costs for it
They make people believe that the return is made by Canada Post when the item is not sent by this post office but they tried
Since then I have not received my refund and refuse to pay me