I ordered a big order so they had to split it into two orders. Not only was most my items damages. I had to pay import fees that they should of covered. They said to send the receipt and they will send me my money back I have been email them for over a month and every time its someone new telling me the same thing as before no one will help me get my money back. It has been over 2 months. They send me $5.38 it should of been $53.80. I cant get my remaining amount from them because they don't understand. I've sent proof and everything.

Good quality... timely delivery from the UK... only one week, guys. I live in Maryland.
Sizes are accurate.
I will pass there website to all others

You will order a US size and they will send you their UK size which is about three sizes to four sizes bigger from your normal size and then if you return something to them there's a $4 charge to be returned to them that you have to pay for shipping item back to them! The quality of their clothes is horrible also they do not have a working phone number so you're talking with a bot. About your order and some of your items can be faulty meaning they will have a hole in their in the sleeve or just plain sewn wrong never ordering from them again

All things that I got were damaged or wrong coulor. So far I haven't seen such bad clothes as this ones that I got from Boohoo. I ordered mini dresses in size 36 (s) that was gigantic in tummy area and its fabric was horrific and when it arrived it already had some dirty spots on it. I ordered a long bench cover-up in size s it was 15 cm to long so that I was constantly stepping on it and its colour wasn't what I thought I had ordered. I would NOT recommend purchasing on this website.

Don't order they send incorrect items and there express postage don't come 4 days. Item is thinier then appeared

Boohoo bad service, if you order something you paid the fees for your order then if you return, you pay the fees for your return plus they keep the shipping payment, so you end loosing around $20 or depending on from your here you ordered it.

I ordered a dress online, when I opened the package I saw ink stains on the lining of the dress, the lining of the dress was sewn on inside out where you can see all the threading on the sides, I saw so many loose threads on the dress. How did they thank me by returning this faulty item?--- I had to pay $4 to print shipping label through them, and I lost the $10 I paid to have item shipped to me. I WILL NEVER ORDER FROM THIS COMPANY AGAIN. It is hard to email anything to them, as email inbox is full. DO NOT BUY, SAVE YOUR MONEY

I have shopped with boohoo from the very beginning with several orders from this business spending thousands of pounds. My experience recently has been one of which which would definitely make me reconsider shopping with this business ever again. I've purchased a pair of wedges which I put aside in the hopes that I would wear them for my holiday in the end I ended up purchasing another pair as I had forgotten that I purchased said pair of shoes. On my return from holiday which was in May I messaged boohoo To say that I would like to return them bearing in mind the shoes are brand-new in the box and unworn. Someone wrote back to me saying their returns policy is 28 days tough luck.
I then wrote back saying hi guys, repeat customer I've shopped with you for several years is there something you can do so I can return the shoes. I was then responded by rude member of the team saying tough luck it's past 28 days please resell them if you are low on cash this is extremely rude and insulting behaviour from a so-called senior member of staff who deals with complaints regularly. If this is the level of service they offer I would definitely not reconsider shopping with them again they do not value customers they value money fast money that's all they care about. I have stood by this company having received faulty items missing items, poor quality items, items which were damaged with Menstrual blood and make up but I have continued to shop with them over the years

I have received much better service from other e-commerce businesses such as ASOS and pretty little thing.
Please really think about spending money with these businesses as they do not care about the customer at all. The manner of the emails were Demeaning insulting and rude and not in the slightest bit empathetic I would expect a response from the CEO in regards to this matter as I will be seeking legal action if not resolved ASAP! By far the worst customer service I have ever received!

I have shopped at Boohoo periodically for 8+ years or so. I never had a problem with their returns... until now. Apparently, in 2020 their policy changed and now you have to pay for your own returns (which I don't remember that being one of their policies before), and they only give you 7 days to do it. This was the first purchase I made since we had gone into lockdown, and I had no idea that the policies had changed. I can't believe I had to pay extra for shipping return products when they had just gotten about $300 from me for the original purchase, and I had kept 2/3rds of it!

Regardless, I jumped through their hoops... and well, after many, many emails to their customer service, they eventually told me they had refunded it, but look as hard as I could, I couldn't find it! They told me the date it should had shown up on my statement, it was not there. So finally, after reviewing my purchases online and scouring my creditcard statements I discovered that they had backdated the refund to the date of purchase! The only way I could actually confirm this was to download my statements. There, I was able to find the actual day I was refunded.

What a waste of my time and effort, for a measly $123. All in all, ignoring that I continued to contact them an extra month because I could not find the refund, it took 39 days for this refund to reach me from the date I shipped them back. Thirty. Nine. Days. Unbelievable... Do you know what would have happened if I didn't pay my credit card for 39 days? 20% interest, baby! I'm no mathematician, but wouldn't that give me an extra $25 they should be paying me? I mean, I had to float this bull$#*! cost in the meantime. Let's also take into account the $15 for the shipping label they made me pay, the gas for the special trips I had to make to the staples (paying to print the label they sent me via email since I don't have a home printer), and then to the post office to accommodate their 7 day window. Then, let's not forget the hours of time I wasted on chat and email communication just trying to get my money back...

Boohoo never used to be like this, but I will not be shipping here any longer!

I have been in contact with the customer service for
MONTHS! I was first told I was going to get a refund on an item that was faulty, the fabric was looking really bad. However, I never received the money. It was through Klarna which feel safe, and they can back it up to. Boohoo claim that they had sent it but Klarna customer service can't see it and I have not gotten it. Klarna asked me to contact customer service again and now I am in a loop… they do not want to pay me back my money even though they sent me an item that was broken… every time they tell me the same story without even looking at my actual request. After a loooong conversation back and forth they sent my request to a "special unit" but did I hear back? NO! I have never been treated so bad by a company and would never order from them again and please don't! If the item is faulty they won't make a refund. The most annoying part is that they have waited out this for months and have now said that because the order was made 6 months ago they cannot give me a refund as they cannot process the Klarna order. But when talking to customer service at Klarna they said it is just one button, easy and simple… unbelievable!

I counted 14 messages sent to you for a refund and you first tried to convince me that I received the package, later I gave you the wrong address, then you scared that I would not reply because I insult you, then that I have to confirm that I really did not receive the package in 7 points and in every message I did it, I have enough. You make people dumb because you're not going to give your money back anyway. Thieves and scammers, that's about it.

I wish I could give 0 stars. They are scammers! I order my items over two weeks ago. I got an email letting me know that my item will be in route soon then on the 7th May I got an email stating that there was a shipment delay. Even when I logged in on my account through then it said my item was delayed. So I put in "query " to try and done our where my items are. The representative messaged me back saying my item was delivered on May 5th. How is that possible when two days after that I got an email saying it was delayed. Then I speak to another representative she tells me I have to put in another query. Just constant runaround. They take your money but you don't get your product.

I ordered two bikini tops, one of which they sent the wrong one. Both were poor quality and the one that was correct looked different to what was on the model. The one that was wrong was not even CLOSE to my real order. When I went through the process on their website to return them, I was directed to a payment screen. $15AUD to return? It's not worth the hassle. I will just steer clear of Boohoo from now on. Very disappointed.

I ordered a dress on the 25th of April that was supposed to arrive 8-10 days after it was ordered. This dress arrived on the 9th of May! I emailed several times to get the dress returned to the sender for a refund. No one has reached back to me. I've emailed 8 times to explain my situation yet they are incapable of replying or helping me figure out the situation. Impossible to reach anyone to help!

Placed an order for a few pairs of shoes, all the correct size. US 8. However once the invoice was sent, 2 pairs of shoes were listed as the incorrect US size. Believing I made a mistake I bought 2 more, in the correct size, however the SAME thing happened once again and they're listed as the incorrect US size 6. Even though this is Boohoo's error, they refuse to cancel the order or waive the return fee. I can't wait until this company crashes and burns. They already seem to have issues with their IT department

The excess material in plus fitting makes you feel like a clown. It is not proportional. I took a chance and it did not work out very disappointed. I won't take a chance again since there are no returns.

I ordered a dress. Paid via Klarna. I sent the dress back and I had to pay the shipping. When Boohoo refunded my money to Klarna, it was $10.64 less. Therefore, I was left to pay it. I don't even have the dress! Don't look to communicate with someone. There's only an automated system. BAD BUSINESS! They really kept my money. SMH

First off, the website is always hosting a sale of some kind which is their marketing tactic. Prices are so marked up, $60-$70 for polyester thin fabric. If you use a coupon code, prices will typically drop by 50-60% and even at that price, the items are horribly overpriced. My items arrived smelling horrible (chemically), and the thinness of the fabric was laughable. I not only paid 9.99 for shipping, but also paid 5.00 to process the return shipping as well. Horribly overpriced cheap fabric, do not recommend!

This is the worst quality clothing the sizes that were sent to me are NOT THE SIZES THAT I ORDERED I ordered certain sizes they sent me completely different sizes in EVERYTHING I paid express shipping first order got here way late and they want 4 damn dollars for me to return