Ordered some clothes, 5 items fit and 3 dont so need to return some items, however realised that you need to print a returns label. Unfortunately i do not have a printer so after contacting customer service i was told to go to my local library and print one which is an absolute inconvenience or no refund would be given to me alternatively they said i can write a label on but this would incur postage costs to myself. After already paying £3.99 delivery i think this is poor customer care especially when they advertise "free returns" because they arent actually free as you need to pay for printing or postage. I dont understand why the returns label is not included on the delivery note, i have returned items before and never came across this, this is obvisouly a way for the company to advertise free returns but make it difficult and inconvenient for the customers that they end up paying the postage themselves. I will do this in order to recieve my refund but then i will close my account and they will lose a valuable customer through sheer greed and incompetence as a manufacturer, there are plenty of other online clothes stores who dont use under hand strategies to claw costs back its disgusting. Dont use them they are as bad as petty thieves!

I thought I was a fan of Boohoo's decidedly cute, instagram-worthy style, so I decided to order online. After an average wait time, my packageof 6 items arrived.

Out of those 6 items... 3 were simply not what I wanted. Each had their own special problem.

Instead of my embroidered lace-up shoes, they just sent me an altogether different shoe. Even my receipt confirms I ordered a completely different shoe. How did they mess up the order that much?

I ordered another pair of shoes: while they got the style right this time, the size was way too big. I did not order this size; now they're unwearable.

The trousers I ordered are not only so flimsy and poorly made that they feel more like lingerie/lounge pants, but the "tie waist" actually means they give you a strip of unattached fabric that evidently you command: tie away, but don't expect it to look put-together and presentable like the photos show!

They got my order of the kajal liner right (it's not even their brand, so I guess that one was hard to screw up), another pair of shoes right, and then a plain top right. So... good job!

Very disappointed. The mistakes and poor quality are just too egregious for me to ever want to order from Boohoo again.

This is the worst I did exspress shipping on an item I didn't receive which is supposed to come in two to three days and it's past that deadline I will never buy from here agian

AVOID THIS COMPANY. I've shopped online a lot. I know what I'm doing. My first order from Boohoo and I selected next day delivery. As I did so an offer popped up for next day delivery for a whole year for the same price as selecting the option once. It stated how it is the same price! So naturally I selected the unlimited delivery option. When you do this the website unchecks the next day delivery without your noticing. Its a scam to get you to sign up for the Premier option.
When my delivery did not arrive today I could see in the email I was getting standard delivery. Standard delivery is cheaper! I paid for the premier option.
The company has no customer service telephone number! You have to email, watsap or Facebook and just wait for someone to message you back hours later. They don't listen and fob you off.
Online it says I can cancel the order by email. Well that is not true. Customer service refused and just quoted about terms and conditions saying you have to select next day delivery. I had! Why would I pay for it then not expect next day.
I'm sure they'll respond to this with more nonsense. They do not listen!
Please don't give your money to these con merchants!

I really love this company. I have bought from them numerous times. Their clothes are good and arrive in a timely manner (except for express shipping when you actually need it lol)
I spent hundreds of dollars with them yet again and the next day everything went on sale. I know that i wasnt actually entitled to anything but I have spent $1000 with them in less than a year. Customer service were rude, uncaring and often copied and pasted their replies. I asked to speak with a manager honestly about 10 times, there was no sense of urgency or care. Finally, the manager got back to me, cancelled my current order and allowed me to buy at todays cheaper price. A really simple ask and a really simple fix.

Customer service had basically told me that they dont care how much I spend in their store, coming from a customer service background myself it was really upsetting they really didnt care to help me at all.

I love boohoo and their clothes but after being treated the way i was by customer service (no the manager- she was great) I cannot continue to shop from this store.

Boohoo need to value customer service and the life long value of a customer. They have lost a customer who spends on average about $1000 per year. In the grand scheme of things that isnt much, but if customer service keeps treating people this way there will be alot of customers no longer returning and they will eventually feel the difference.

My advice to boohoo, please value customer service and train your staff.

- I had an Order No. ******* with 7 items that was ordered and was supposed to reach in April.
- From the tracking service, I noticed that the parcel reached my country but was returned to the sender due to an invalid address. I had provided a complete delivery address.
- Through enquiry from my local postal service, the package label by BooHoo had omitted an address detail which caused the package to be sent back.
- After multiple frustrating emails with different BooHoo customer service staff, 3 of the original 7 items were shipped out again to me and the cost of the remainder 4 items refunded to me.
- The 3 items re-shipped to me STILL had an incomplete delivery address even though Saqib from Customer Service had confirmed my FULL delivery address via email.
- When I communicated this to Customer Service, a different person replied, completely ignoring the issues I had highlighted and my request for a refund, and said the items have reached Singapore and should be reaching me.

VERDICT: Do not order from this site. You may have had numerous successful orders without a hitch, but it's a matter of time before things go awry.

I PLACE AN ORDER AND WROTE MY CORRECT ADDRESS and when I FINALIZED I SAW THAT MY ADDRESS WAS CHANGED TO 2 houses after mine. I emailed them before getting it shipped and they told me they can't changed the address. When the item was delivered to my neighbors I told them I want a refund because I never got the items and the neighbors lied that they didn't get it. Bohoo told me THIS IS not their fault. I spend $80 and never got my refund for THEIR MISTAKE. DO NOT BUY FROM HERE.

I ordered from them on February 16th, 2023 and have not received my products. The dispatchers informed they could not locate my package. I paid $300 dollars and now am completely robbed.

I ordered three dresses at the beginning of May, and the quality was absolutely awful-- the fabrics felt like sandpaper and plastic, one dress was completely see-through, and the sizing information provided was completely inaccurate. I ordered based on my measurements and received garments that were completely unrelated to the numbers they advertised. Not one of these dresses fit correctly and were off by several inches. I couldn't even tell you they run big or small because each garment and point of measurement was completely random.

Normally if something is low quality and doesn't fit, you can at least return it and move on with your life, but I haven't had that option due to Boohoo's customer service being just as awful and chaotic as its products.

They received my return shipment WEEKS ago and refuse to return my money even though I've provided proof of shipping (more than $18 at my expense) and delivery. They refuse to even look into the fate of my shipment, simply sending me the same rude form letter over and over again telling me to wait. I have BEEN waiting. It is nearly July. This is ridiculous.

I should have just filed a claim for defective/not as described merchandise. I would have had grounds, given the horrendous quality and wildly misrepresented sizing, and I would have had my money back right away without losing almost $20 out of pocket sending this garbage back.

This has been a nightmare from the day I opened the package of awful, awful clothing, AND I STILL DON'T HAVE MY MONEY BACK. I've had to open a dispute with PayPal to have any hope of ever seeing these funds again. AVOID.

Absolute worse service I've ever had! Package super late, supposed to get to me days before I left, even paid for the expedited shipping. But got it literally hours before i was heading out of town (for which i needed my items for grad pictures). I ordered 6 items and got 3. NONE OF WHICH WERE ITEMS I ORDERED! Not even as much as right items wrong size/color. They were completely wrong. Cant talk with customer service on phone. Only what's app or email which makes it that much harder for faster responses. But, while they communicated with me, did nothing for the fact that the item was sent off late, and nothing for this mix up. Only offered refund (which is standard considering you can get full refund for returns anyway), and free return shipping (which no sh** bc I'm not paying to return items that aren't mine) said they would send my things but, can't get it to me when i need it and my guess is it would take forever anyway. Absolutely terrible! I know things are difficult with covid but come on! This has always been a online shop so there really isn't an excuse for this!

After ordering I tried tracking my package and my tracking number didn't exist. I contacted them and they contacted me back sayinggive them 48 hours to contact me and give 4 days after their delivery expectancy. I did as they said. My order came the morning after the USPS delivery expectancy. The number that was non-existing was the USPS tracking number which they didn't have my package at the time is why it didn't exist and why we had two tracking numbers. It transitions from one to the other once your package has reached USPS. Other than the late delivery, I LOVE MY ITEMS AND WILL BE ORDERING AGAIN

I ordered something from the website on Black Friday. I received a tracking number from them a week later. The tracking number said my package was delivered either at the club house or my house. TELL ME WHY THE TRACKING NUMBER WAS SAYING I ORDERED BACK IN JULY. This is impossible since I ordered in November. I messaged them and they tell me twice that they aren't going to do a refund and I have to re order. So I proceeded to explain and attach pictures of my order to show the date I ordered my package. I receive another message from them saying it was delivered but I have not received it yet. They tell me they aren't going to send me out my package again. I will have to reorder, I will only receive a refund if I agree to the 6 terms and conditions. Which is the police coming to my house to see if I received my package, I can be prosecuted if I'm lying, I have to tell them when I get the package. This is sad, ridiculous, and unprofessional on boohoo.