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Tessa K.

  • 2 Reviews
  • 10 Helpful Votes
  • 0 Thank Yous

Experience: Health, Clothing & Fashion

Member since May 2015

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2 Reviews by Tessa

I ordered from smartbuyglases.com.sg, and started out with a few concerns especially since it took so long to get confirmation on whether the item had shipped. Just a word of advice to buyers - check whether your item is in stock, as if it isn't there will be extra time required to confirm the stock with their supplier, and get the item shipped to the distribution centre before it's shipped to you. Overall, it took ~3 weeks from purchase to delivery; initially I contacted Customer Support as I wasn't sure what the status was, but they were extremely timely and efficient, and continued to provide updates on the item status going forward.

Once the item was shipped to me I received it within 2 working days. I'll definitely buy again - my item was in perfect condition and is an authentic piece - but will make sure to choose items that are in stock so it arrives faster!
- I had an Order No. 19751883 with 7 items that was ordered and was supposed to reach in April.
- From the tracking service, I noticed that the parcel reached my country but was returned to the sender due to an invalid address. I had provided a complete delivery address.
- Through enquiry from my local postal service, the package label by BooHoo had omitted an address detail which caused the package to be sent back.
- After multiple frustrating emails with different BooHoo customer service staff, 3 of the original 7 items were shipped out again to me and the cost of the remainder 4 items refunded to me.
- The 3 items re-shipped to me STILL had an incomplete delivery address even though Saqib from Customer Service had confirmed my FULL delivery address via email.
- When I communicated this to Customer Service, a different person replied, completely ignoring the issues I had highlighted and my request for a refund, and said the items have reached Singapore and should be reaching me.

VERDICT: Do not order from this site. You may have had numerous successful orders without a hitch, but it's a matter of time before things go awry.

Tessa Has Earned 10 Votes

Tessa K.'s review of SmartBuyGlasses earned a Very Helpful vote

Tessa K.'s review of Boohoo earned 9 Very Helpful votes

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