Ebony R.

I ordered something from the website on Black Friday. I received a tracking number from them a week later. The tracking number said my package was delivered either at the club house or my house. TELL ME WHY THE TRACKING NUMBER WAS SAYING I ORDERED BACK IN JULY. This is impossible since I ordered in November. I messaged them and they tell me twice that they aren't going to do a refund and I have to re order. So I proceeded to explain and attach pictures of my order to show the date I ordered my package. I receive another message from them saying it was delivered but I have not received it yet. They tell me they aren't going to send me out my package again. I will have to reorder, I will only receive a refund if I agree to the 6 terms and conditions. Which is the police coming to my house to see if I received my package, I can be prosecuted if I'm lying, I have to tell them when I get the package. This is sad, ridiculous, and unprofessional on boohoo.