Reached out to them with my order number, asking them about my order status, this is what they said
Hi, I am so sorry that you haven't had the order. I have had a look and can see the last updated on the tracking on the 20th of June so we would now class this as being lost. I did have a look and i'm afraid the order was no longer in stock so i have fully refunded the order for you so $43.77 will be back in your account by the 29th of July for you -
They are collecting the money and making customers wait months and at the end they say the product is no longer in stock and then say we have to wait more days for our refund. Very disappointed

I knew i'm not alone on this. I recently ordered 6 items that I thought really cute from your website. I had problem with the shipping, but owell now I received the items. What is making me really disappointed & wanted to scream really bad is the fact that these items are in such poor quality fabrics, real items are not like what pictured (beside basic plain color it would be almost like the picture), off measured for the coat & sweater. What is going on? Your pictures on the website, on ig are like looking soo good! So cute! But instead this is like ordering item from some "china" website (if you know what i mean), way off! And how could you put your regular pricing in that amount if the quality we're getting is really worth 90% off of that! Your price is so close to zara items, which their qualities are way above you, is that exactly why your name is "boo" "hoo"? This is soooo sad!

I have ordered 3 items, two knitted coords (the one which actually was 'brave soul' brand - I didn't know that they sell other brands too, was very nice, the fabric was so soft and excellent quality. The other knitted co ord, which was 'boohoo brand', was quite itchy and scratchy on the skin :/ So it will be uncomfortable to wear, especially for the trousers).
Anyway, the most disappointing part is the Jean jacket I have ordered in size 34 and guess what? It came in size 44 :p yeap, a little bit bigger than expected - actually sooooo much bigger. :/ I don't think I can manage to wear it... Is so heavy also and big for me. There is the return option, however since this is their fault I don't believe is fair for me to go through all this trouble for returning it back. Maybe I am going to give it as a present to someone else. Oh and note that there was no tag on the jacket...

Felt I had to write after looking through all the negative reviews. I have been a customer of Boohoo for a few years and have NEVER experienced any of the issues described in some of the negative reviews. Any items returned by me (not because of any problems, just the outfit didn't suit me) have always been refunded without any issue or complaint. Orders placed with next day delivery have always arrived next day. Even orders placed on general delivery arrived within 3-4 days. I cannot fault this company. I have and will continue to purchase items from their site. HIGHLY RECOMMEND.

Awful customer service. If I could give them 0 stars I would.
I returned items to them more than 2weeks ago, and have received confirmation from the courier that they were delivered to them 2 days after they were sent.
No refund came through so I contacted them and have just been given the runaround-One agent advised they were not received by them but did not seem to think this warranted further investigation despite the fact I used their return courier service, and another agent implied they had been received (but did not actually confirm this) and when asked why my refund still wasn't processed ignored me completely. I have sent 2 follow up emails, including a complaint through Paypal but have not received a response from the company, and still haven't gotten my refund. Avoid this company at all costs. I certainly wont be using them ever again and will be advising everyone I know to stay away from them!

Order some clothes for my daughter, every time they take money and cancel my order, refunded money will take 5 working days, went through their what's up number ask them why r u cancelling my order, no one know that's called their customer service plus they took money for delivery which they said it's non refundable, I paid and now my money is stuck for 5 working days, horrible now I can't even order for my daughter because I have no money

So, since i see quiet a lot of bad reviews, i thought that i should talk about my experiences here, and i am quiet shocked with the bad reviews and issues, since i had no, seriously NO issue whats soever, once my package was lost in transition but the site immediately refunded my money. And i feel the clothes are of superb quality and worth the money i spent, i have been shopping a lot from this site and they are the best. I would say dont trust the bad reviews here, cox people hardly come up with good reviews.

Bought 2 dresses, paid for the express shipping (1-3 days). Item was scheduled to be delivered on the 3rd day, but was rescheduled. It was again scheduled to be delivered no the next day 7pm, it didn't. Contacted the shipped via WhatsApp to let them know of the delay, they asked me to wait 24-48 hours. I told them it was the weekend and that I had paid for the express shipping for a reason, they didn't care. Turned out, UPS said that they found damage with my package and were no longer going to deliver. Contacted seller again, showed them that my item was no longer going to be delivered and said that if the could over night the dresses I was willing to still accept it. They told me I had to wait 20 more days before they were to do anything about it. Had to initiate a charge back on my credit card in order to get my money back.

Had been using this store for over a year. With season change, made a big purchase of a couple hundred. Package has been stuck in Chicago since 4/19. USPS tells me that Boohoo needs to reach out. Boohoo tells me that I need to reach out. Boohoo has given me multiple dates and multiple reasons for why I haven't recd my package. Customer service has been so slow with at least 24 hours between messages and completely unhelpful. I have been ripped off and at this point, just want my money back.

After having waited about 10 days past when my order should have arrived, I contacted the customer service, which couldn't tell me anything about where my order was and told me to wait two more days. Then when those 2 days had passed I contacted them again and then they told me that the order had been lost in transit. They offered zero compensation and didn't offer me anything to make up for it, and they couldn't even reship my order. Obviously they had to refund me the whole order as I didn't get any of the items I ordered, but that was it. There was a sale when I ordered so now everything is much more expensive and they told me it was just too bad and if I wanted those items I'd just have to order again (and then hope that that order will arrive) which I obviously did not do.

I ordered 5 XXXL shirts from them for my brother on Christmas. Went well he loved them.

I just ordered 4 more shirts for my brother's birthday. The shoulders on all the shirts were way too snug and did not fit him at all. I complained that I went by their sizing and it was not my fault. They said if I returned them, they would not be refunding my shipping fee and on top of that, I had to pay additionally to ship it back to them for a refund!

They have deleted their contact page off their site and hide their customer service contact on twitter. They will send you canned responses and they don't care at all. I lost money because of their incompetentence. I wish I had seen the reviews sooner. AVOID AT ALL COSTS.

I had ordered a few things from boohoo and paid for shipping that would take up to 8 business days. It's been weeks now and I still haven't received my items. I reached out to customer service about the issue and they said that things with the shipping company is taking longer than expected and my items could come wayyyyy later than the estimated date. They also refused to refund my shipping even though my items aren't coming within the timeframe that I paid for. I also never receive shipping updates. Will never ever order from them again.

This company has terrible customer service and engaged in unscrupulous and unethical business practices. I placed an order based on US sizing instead Boohoo switched my order to UK sizes and additionally changed my size 9 over the knee boots to a size 7. It took weeks and numerous emails to get a response and when I did they LIED and said the sizing I ordered was the UK equivalent, WRONG! I am an avid online shopper and I am fully aware of the differences in sizes. After two months I received an email starting they refunded my money. No apology and no further explanation. Please be mindful of this company. I have NEVER had this happen to me by an company so I can say wholeheartedly I will not shop there ever again.