Felt I had to write after looking through all the negative reviews. I have been a customer of Boohoo for a few years and have NEVER experienced any of the issues described in some of the negative reviews. Any items returned by me (not because of any problems, just the outfit didn't suit me) have always been refunded without any issue or complaint. Orders placed with next day delivery have always arrived next day. Even orders placed on general delivery arrived within 3-4 days. I cannot fault this company. I have and will continue to purchase items from their site. HIGHLY RECOMMEND.